Exchange mailbox backups fails

Question

Server: Windows 2003 SP1
NW: 7.3.2 Jumbo 11 Update 1
Exchange Module: 4.1.0 Build 395

The mailbox backup of the exchange server fails with the following messages in the nsrxchsv.log file

[7044] 04/14/07 18:09:38 main_handler received signal: 9
[7044] 04/14/07 18:09:38 This program has been asked to exit.
[7044] 04/14/07 18:09:38 Performing orderly shutdown of the backup environment.
[7044] 04/14/07 18:09:38 The mailbox backup received a request to abort while creating temporary file.
[7044] 04/14/07 18:09:38 Dr. Marc Silverstein: Error: status = 0x000003e3.
[7044] 04/14/07 18:09:38 svmain(1111): process_mb_item_backup failed with status = 0x000003e3
[7044] 04/14/07 18:09:38 The XBSA transaction was not committed; the save operation did not complete.
[7044] 04/14/07 18:09:38 svmain(1146): end_mb_item_backup failed with status = 0x000003e3
[7044] 04/14/07 18:09:38 Stopping performance monitor update thread.
[7044] 04/14/07 18:09:38 Performance monitor update thread terminating
[7044] 04/14/07 18:09:38 Backup operation finished with errors. No savetime was sent.

I start the backup again and it completes successfully. I have adjusted backup days and times and it always fails the first attempt and completes the second try. Where is it attempting to create the temporary file? There is ample room available on all drives on the server.
Thanks

ble1 · Answer

Such possibility exists. I guess you could easily add LGTO binaries to exclude list for AV check and see if that makes any difference.

ble1 · Answer

Why do you think space is your issue? The error itself is 'The I/O operation has been aborted because of either a thread exit or an application request.' so I would check Dr. Watson log first. Second, your module version is not latest build so I would make sure I have latest one before moving any further. Temp files are created in ..
sr	mp unless you specify some other location.

Danne-Murphy · Answer

My original thought was that it was trying to create a temporary file and did not have the space and was aborting due to that. I have checked the event logs and there are no additional messages related to NW. I did see messages that Symantec was having problems scanning the email attachments. I am wondering if this has something to do with it. It looks like this is happening throughout the backup.

Danne-Murphy · Answer

It appears that the Symantec exchange module is scanning the email messages and attachments as they are being read to be backed up. The are a lot of messages like this one in the log
The attachment "" located in message with subject "FW: CPOE Radiology Status Update Initial "Go Live" Nov. 2004 (received)", located in XXXXX/Journal has violated the following policy settings:
Scan: Auto-Protect
Rule: Unscannable File Rule
The following actions were taken on it:
The attachment "" was Logged Only for the following reason(s):
Scan Engine error. Error code: 0xC009008F

We are reviewing this with Symantec.

Danne-Murphy · Answer

Symantec requires us to move to the latest version of the antivirus exchange module. The message being displayed is resolved in that release. It may fix the backup problem. We are reviewing the release notes and will schedule the upgrade. I will be installing that latest release of the NW Exchange Module next week.

NetWorker

Exchange mailbox backups fails

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