Exchange Module 5.0 fails when backing up distribution lists in PF

Question

Maybe I am missing something here, but I had upgrade our Exchange Module from version 4.1 to version 5.0 a few days ago. After the upgrade we noted that the backups of our public folders (which contain contact information only) would fail if it encountered a distribution list. It did work in 4.1 without an issue. Any idea of what to do to correct the issue?

John

ble1 · Answer

You should contact support.

ble1 · Answer

I suggested support approach because from initial email it looked as everything was fine under 4.1 (unknown build) and when moving to 5.0 it started to be broken. If nothing has changed except module and if there is nothing documented I would expect this to be potential code problem. build 533 is latest to my knowledge build for 4.1 meaning that if this is a code issue probably latest change which got to that code and code of 5.0 is responsible. However that is pure speculation from my part.

Can you tell me exactly what error do you get? (I assume you get failure also if you have distribution list as original poster).

dk3 · Answer

Hi Hrvoje,is this a known problem with an existing solution? Or do you want us to contact support for further investigation at EMC? We're facing the same problems with NME 4.1 build 533 and NME 5.0. We've already opened a call at support.

dk3 · Answer

hi Hrvoje,Unfortunately there are no explicity errors in any log. The only message shown is 'Cannot save Distribution List in Public Folder -- skipping.'The support sent me a snippet from some kind of NME release notes (I can't find it on powerlink at the moment) stating that restoring distribution lists did not work even in 4.1 base build but save operation completed without warnings. The functionality was removed in 4.1 build 533 and 5.0 release. But as my support contact said this should normally not lead to an error but only result in a warning.BTW: Is there a possibility to send you a private message (eg. via mail)?

ble1 · Answer

That explains it. It is not an error then

It's true, in document called release note (previously called release supplement) for version 5.0 you will find:

Microsoft¿s ExOLEDB implementation does not enable the NetWorker Module for Exchange 
Server to save distribution lists within Public Folders. If a distribution list exists in a Public 
Folder, a back up of that folder will complete successfully and the following warning is listed in 
the log: Cannot save Distribution List in Public Folder -- skipping.

So, it sounds as something that should be blamed on MS. I did not see that in offline copy of document for 4.x at all being mentioned. Might be that it simply skipped leaving you without that skip notice. Now there is skip notice which is probably something that doesn't look nice, but seems to be limitation of ExOLEDB itself.

As for private email, I live in fear each day my boss might see level of my input here and kick my ass leaving me with option to work in night club as cleaner or window cleaner in Burger King or McDonalds. With that in mind, playing with email is something I'm not willing to do (even I love KFC popcorn chicken). Of course spam is another reason. However people behind this forum said they are considering to introduce message center or limited email inbox for forum users so perhaps soon that will be available too.

dk3 · Answer

Hi,I understand your fears. I wouldn't like to work as windows cleaner either . As you might understand I'll not publish any support call ids in this forum. Perhaps searching the orchestra support databases might bring you more detailed information

NetWorker

Exchange Module 5.0 fails when backing up distribution lists in PF

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