hello EMC, please do not forget my case

Why do not you call then and check?

call who? I do not know a German EMC support phone number, and I did not find one on Powerlink.

Hi,


If you have your case number then call EMC Support on -

00800 3622 3622



IKP

We call at 0018005342867, try this.

Sorry, we call at 0018775342867

Same problem, my Networker case is sleeping for one month.
I called the supports center, promised me to ring back, but no progress.
I have two Networker csae.

Call them again and speak to their manager... but before that make sure to check what severity your case currently is.

Hi, you can update the case through powerlink.. If you put in the service request number and log some text the case owner should get an email notifying them that the case has been updated, the email will also include your update text. You can also requeue the case yourself using powerlink and another engineer will pick it up