Normally, this should take 2-3 days but you need to be under a valid support contract with EMC. May be you are not, therefore it took so long and you got this response.

Talk to your EMC representative to help you on this.

We have a valid support contract with EMC and have initiated the platform transfer by calling our (soon to be former) EMC representative.

Our EMC representative is not able to tell us why the platform transfer is taking so long. But maybe it is normal that it takes a long time when EMC has to do something?

For example the last time we asked for some Oracle Module enabler authorization codes we had to wait and use temporary enabler codes for about 2 years before finally getting the authorization codes.

No, this is incorrect. Platform transfer should also not take very long but even for just getting an authroization code it only takes 2-3 days.

I am doing this for 6 years now. It takes long only if your support order for your license purchase order has not reflected in the EMC records.

I have been involved in Networker License update as well. All my license requests were done via email and only took two days maximum.

You can query this by emailing EMC Licensing.

I asked for the transfer on nov 21, 2007 and finally on jan 8, 2008 we received the new base license enabler.

Usually this can be done on the very same day - I guess you some specific issue which is outside normal practice.