Legato 7.2.1 for notes (module 2.2) failed when backup database.

The reason is there in your logs - you just need to read it. That very same issue with workaround has been discussed here few days ago - check it out. You can use PL search to find it (also KB has entry for it).

you said the page were :

"Thanks, there is a parameter NSR_NOTES_CONNECT_TIMEOUT that should help.

The only issue is to configure this for the maximum no. of seconds it takes for the largest file to complete compaction."



I had set "NSR_NOTES_CONNECT_TIMEOUT=600", but the error was still.


Aug 3 16:39:37 nmzx7 root: NetWorker media: (info) verification of volume "IMN164", volid 1655836502 succeeded.
Aug 3 16:39:53 nmzx7 root: NetWorker media: (info) suggest mounting IMN180 on nmzx7 for writing to pool 'mss'
Aug 3 16:39:53 nmzx7 root: NetWorker media: (waiting) Waiting for 1 writable volumes to backup pool 'mss' tape(s) on nmzx7
Aug 3 16:39:56 nmzx7 root: NetWorker media: (info) loading volume IMN180 into /dev/rmt6.1
Aug 3 16:42:32 nmzx7 root: NetWorker savegroup: (info) Added 'nmzx7' to the group 'mss1' for bootstrap backup.
Aug 3 16:42:32 nmzx7 root: NetWorker savegroup: (alert) mss1 completed, total 2 client(s), 0 Hostname(s) Unresolved, 1 Failed, 1 Succeeded. (service_mms1 Failed)
Aug 3 16:42:32 nmzx7 root: Restart time: Fri Aug 3 11:05:05 2007
Aug 3 16:42:32 nmzx7 root: End time: Fri Aug 3 16:42:32 2007
Aug 3 16:42:32 nmzx7 root:
Aug 3 16:42:32 nmzx7 root: --- Unsuccessful Save Sets ---
Aug 3 16:42:32 nmzx7 root:
Aug 3 16:42:32 nmzx7 root: * service_mms1:NOTES: savegrp: suppressed 231 lines of output -
Aug 3 16:42:32 nmzx7 root: check daemon.log for details.
Aug 3 16:42:32 nmzx7 root: * service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_3 call to release lock on the notes save synchronization mutex with id 51 resulted in failure. Savestream synchronization may be adversely effected. Savestream file selection may overlap.nsrnotesv: Saveset: NOTES:_3 failed to wait on the notes save synchronization mutex with id 51. Savestream file selection may overlap.
Aug 3 16:42:32 nmzx7 root: * service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_3 call to release lock on the notes save synchronization mutex with id 51 resulted in failure. Savestream synchronization may be adversely effected. Savestream file selection may overlap.nsrnotesv: Saveset: NOTES:_3 failed to wait on the notes save synchronization mutex with id 51. Savestream file selection may overlap.
Aug 3 16:42:32 nmzx7 root: * service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_3 call to release lock on the notes save synchronization mutex with id 51 resulted in failure. Savestream synchronization may be adversely effected. Savestream file selection may overlap.
Aug 3 16:42:32 nmzx7 root:
Aug 3 16:42:32 nmzx7 root: --- Successful Save Sets ---
Aug 3 16:42:32 nmzx7 root:
Aug 3 16:42:32 nmzx7 root: nmzx7: index:service_mms1 level=full, 23 MB 00:00:09 283 files
Aug 3 16:42:32 nmzx7 root:
Aug 3 16:42:32 nmzx7 root: nmzx7: bootstrap level=full, 28 MB 00:00:09 336 files
Aug 3 16:42:32 nmzx7 root:

Beacuse lines are supressed we do not see what first error was (mutex error is consequence). But if it is the same I would suggest to increase that value. Also check with Domino admin about status of compact operations and how long do they take.

I set the parameter. It is 3600. I checked the messages.

The error messages is:

Aug 6 05:11:21 nmzx7 root: NetWorker savegroup: (info) Added 'nmzx7' to the gro
up 'mss1' for bootstrap backup.
Aug 6 05:11:22 nmzx7 root: NetWorker savegroup: (alert) mss1 completed, total 2
client(s), 0 Hostname(s) Unresolved, 1 Failed, 1 Succeeded. (service_mms1 Faile
d)
Aug 6 05:11:22 nmzx7 root: Start time: Sun Aug 5 22:00:00 2007
Aug 6 05:11:22 nmzx7 root: End time: Mon Aug 6 05:11:21 2007
Aug 6 05:11:22 nmzx7 root:
Aug 6 05:11:22 nmzx7 root: --- Unsuccessful Save Sets ---
Aug 6 05:11:22 nmzx7 root:
Aug 6 05:11:22 nmzx7 root: * service_mms1:NOTES: savegrp: suppressed 256 lines
of output -
Aug 6 05:11:22 nmzx7 root: check daemon.log for details.
Aug 6 05:11:22 nmzx7 root: * service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_2 c
all to release lock on the notes save synchronization mutex with id 262164 resul
ted in failure. Savestream synchronization may be adversely effected. Savestre
am file selection may overlap.nsrnotesv: Saveset: NOTES:_2 failed to wait on the
notes save synchronization mutex with id 262164. Savestream file selection may
overlap.
Aug 6 05:11:22 nmzx7 root: * service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_2 c
all to release lock on the notes save synchronization mutex with id 262164 resul
ted in failure. Savestream synchronization may be adversely effected. Savestre
am file selection may overlap.nsrnotesv: Saveset: NOTES:_1 failed to wait on the
notes save synchronization mutex with id 262164. Savestream file selection may
overlap.
Aug 6 05:11:22 nmzx7 root: * service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_1 c
all to release lock on the notes save synchronization mutex with id 262164 resul
ted in failure. Savestream synchronization may be adversely effected. Savestre
am file selection may overlap.
Aug 6 05:11:22 nmzx7 root:




I check the daemon.log, the first error information :



08/06/07 05:09:44 nsrd: /dev/rmt3.1 5:Mount operation in progress
* service_mms1:NOTES: 1 retry attempted
* service_mms1:NOTES: nsrnotesv: Error returned for /oaapp/notesdata/oa/file/FGL
WFArchive.nsf by Notes API, error = 5034 (Cannot backup a database while it is b
eing compacted.)
* service_mms1:NOTES: nsrnotesv: Backup failed for /oaapp/notesdata/oa/file/FGLW
FArchive.nsf
@
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_1 failed to wait on the notes s
ave synchronization mutex with id 262164. Savestream file selection may overlap
.

* service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_1 call to release lock on the n
otes save synchronization mutex with id 262164 resulted in failure. Savestream
synchronization may be adversely effected. Savestream file selection may overla
p.nsrnotesv: Saveset: NOTES:_1 failed to wait on the notes save synchronization
mutex with id 262164. Savestream file selection may overlap.

* service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_1 call to release lock on the n
otes save synchronization mutex with id 262164 resulted in failure. Savestream
synchronization may be adversely effected. Savestream file selection may overla
p.nsrnotesv: Saveset: NOTES: failed to wait on the notes save synchronization mu
tex with id 262164. Savestream file selection may overlap.

* service_mms1:NOTES: nsrnotesv: Saveset: NOTES: call to release lock on the not
es save synchronization mutex with id 262164 resulted in failure. Savestream sy
nchronization may be adversely effected. Savestream file selection may overlap.
nsrnotesv: Saveset: NOTES: failed to wait on the notes save synchronization mute
x with id 262164. Savestream file selection may overlap.

* service_mms1:NOTES: nsrnotesv: Saveset: NOTES: call to release lock on the not
es save synchronization mutex with id 262164 resulted in failure. Savestream sy
nchronization may be adversely effected. Savestream file selection may overlap.
nsrnotesv: Saveset: NOTES: failed to wait on the notes save synchronization mute
x with id 262164. Savestream file selection may overlap.

* service_mms1:NOTES: nsrnotesv: Saveset: NOTES: call to release lock on the not
es save synchronization mutex with id 262164 resulted in failure. Savestream sy
nchronization may be adversely effected. Savestream file selection may overlap.
nsrnotesv: Saveset: NOTES: failed to wait on the notes save synchronization mute
x with id 262164. Savestream file selection may overlap.

* service_mms1:NOTES: nsrnotesv: Saveset: NOTES: call to release lock on the not
es save synchronization mutex with id 262164 resulted in failure. Savestream sy
nchronization may be adversely effected. Savestream file selection may overlap.
nsrnotesv: Saveset: NOTES: failed to wait on the notes save synchronization mute
x with id 262164. Savestream file selection may overlap.

* service_mms1:NOTES: nsrnotesv: Saveset: NOTES: call to release lock on the not
es save synchronization mutex with id 262164 resulted in failure. Savestream sy
nchronization may be adversely effected. Savestream file selection may overlap.
nsrnotesv: Saveset: NOTES: failed to wait on the notes save synchronization mute
x with id 262164. Savestream file selection may overlap.

* service_mms1:NOTES: nsrnotesv: Saveset: NOTES: call to release lock on the not
es save synchronization mutex with id 262164 resulted in failure. Savestream sy
nchronization may be adversely effected. Savestream file selection may overlap.
nsrnotesv: Saveset: NOTES: failed to wait on the notes save synchronization mute
x with id 262164. Savestream file selection may overlap.

* service_mms1:NOTES: nsrnotesv: Saveset: NOTES: call to release lock on the not
es save synchronization mutex with id 262164 resulted in failure. Savestream sy
nchronization may be adversely effected. Savestream file selection may overlap.
nsrnotesv: Saveset: NOTES:_2 failed to wait on the notes save synchronization mu
tex with id 262164. Savestream file selection may overlap.

* service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_2 call to release lock on the n
otes save synchronization mutex with id 262164 resulted in failure. Savestream
synchronization may be adversely effected. Savestream file selection may overla
p.nsrnotesv: Saveset: NOTES:_2 failed to wait on the notes save synchronization
mutex with id 262164. Savestream file selection may overlap.

* service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_2 call to release lock on the n
otes save synchronization mutex with id 262164 resulted in failure. Savestream
synchronization may be adversely effected. Savestream file selection may overla
p.nsrnotesv: Saveset: NOTES:_2 failed to wait on the notes save synchronization
mutex with id 262164. Savestream file selection may overlap.

* service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_2 call to release lock on the n
otes save synchronization mutex with id 262164 resulted in failure. Savestream
synchronization may be adversely effected. Savestream file selection may overla
p.nsrnotesv: Error returned for /oaapp/notesdata/oa/file/WFStat.nsf by Notes API
, error = 5034 (Cannot backup a database while it is being compacted.)
* service_mms1:NOTES: nsrnotesv: Backup failed for /oaapp/notesdata/oa/file/WFSt
at.nsf

* service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_1 failed to wait on the notes s
ave synchronization mutex with id 262164. Savestream file selection may overlap
.

* service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_1 call to release lock on the n
otes save synchronization mutex with id 262164 resulted in failure. Savestream
synchronization may be adversely effected. Savestream file selection may overla
p.nsrnotesv: Saveset: NOTES:_1 failed to wait on the notes save synchronization
mutex with id 262164. Savestream file selection may overlap.

* service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_1 call to release lock on the n
otes save synchronization mutex with id 262164 resulted in failure. Savestream
synchronization may be adversely effected. Savestream file selection may overla
p.nsrnotesv: Saveset: NOTES:_1 failed to wait on the notes save synchronization
mutex with id 262164. Savestream file selection may overlap.



Do I need change others parameters? I had ran new backup after changed 3600. And I would check the status.

Message was edited by:
Gens

I asked the domino administrator. He said the parameter is default. He changed the notes compact time at yesterday. Today the notes backup is normal . Thank you very much!

Today , the notes backup reported error again. Error messages are listed:



08/10/07 05:17:37 nsrd: service_mms1:NOTES:_3 done saving to pool 'mss' (000224)
29 GB
08/10/07 05:21:33 nsrd: service_mms1:NOTES:_2 done saving to pool 'mss' (000224)
30 GB
* service_mms1:NOTES: 1 retry attempted
* service_mms1:NOTES: nsrnotesv: The operation was aborted
* service_mms1:NOTES: nsrnotesv: Backup failed for /oaapp/notesdata/domadmin.ntf

* service_mms1:NOTES: nsrnotesv: Exit code: 3
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES: failed to wait on the notes sav
@
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES: call to release lock on the not
es save synchronization mutex with id 55 resulted in failure. Savestream synchr
onization may be adversely effected. Savestream file selection may overlap.nsrn
otesv: Saveset: NOTES:_2 failed to wait on the notes save synchronization mutex
with id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_2 call to release lock on the n
otes save synchronization mutex with id 55 resulted in failure. Savestream sync
hronization may be adversely effected. Savestream file selection may overlap.ns
rnotesv: Saveset: NOTES: failed to wait on the notes save synchronization mutex
with id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES: call to release lock on the not
es save synchronization mutex with id 55 resulted in failure. Savestream synchr
onization may be adversely effected. Savestream file selection may overlap.nsrn
otesv: Saveset: NOTES:_2 failed to wait on the notes save synchronization mutex
with id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_2 call to release lock on the n
otes save synchronization mutex with id 55 resulted in failure. Savestream sync
hronization may be adversely effected. Savestream file selection may overlap.ns
rnotesv: Saveset: NOTES: failed to wait on the notes save synchronization mutex
with id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES: call to release lock on the not
es save synchronization mutex with id 55 resulted in failure. Savestream synchr
onization may be adversely effected. Savestream file selection may overlap.nsrn
otesv: Saveset: NOTES:_2 failed to wait on the notes save synchronization mutex
with id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_2 call to release lock on the n
otes save synchronization mutex with id 55 resulted in failure. Savestream sync
hronization may be adversely effected. Savestream file selection may overlap.ns
rnotesv: Saveset: NOTES:_2 failed to wait on the notes save synchronization mute
x with id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_2 call to release lock on the n
otes save synchronization mutex with id 55 resulted in failure. Savestream sync
hronization may be adversely effected. Savestream file selection may overlap.ns
rnotesv: Saveset: NOTES:_2 failed to wait on the notes save synchronization mute
x with id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_2 call to release lock on the n
otes save synchronization mutex with id 55 resulted in failure. Savestream sync
hronization may be adversely effected. Savestream file selection may overlap.ns
rnotesv: Saveset: NOTES:_2 failed to wait on the notes save synchronization mute
x with id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_2 call to release lock on the n
otes save synchronization mutex with id 55 resulted in failure. Savestream sync
hronization may be adversely effected. Savestream file selection may overlap.ns
rnotesv: Saveset: NOTES: failed to wait on the notes save synchronization mutex
with id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES: call to release lock on the not
es save synchronization mutex with id 55 resulted in failure. Savestream synchr
onization may be adversely effected. Savestream file selection may overlap.nsrn
otesv: Saveset: NOTES:_3 failed to wait on the notes save synchronization mutex
with id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_3 call to release lock on the n
otes save synchronization mutex with id 55 resulted in failure. Savestream sync
hronization may be adversely effected. Savestream file selection may overlap.ns
rnotesv: Saveset: NOTES:_2 failed to wait on the notes save synchronization mute
x with id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_2 call to release lock on the n
otes save synchronization mutex with id 55 resulted in failure. Savestream sync
hronization may be adversely effected. Savestream file selection may overlap.ns
rnotesv: Saveset: NOTES: failed to wait on the notes save synchronization mutex
with id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES: call to release lock on the not
es save synchronization mutex with id 55 resulted in failure. Savestream synchr
onization may be adversely effected. Savestream file selection may overlap.nsrn
otesv: Saveset: NOTES:_3 failed to wait on the notes save synchronization mutex
with id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_3 call to release lock on the n
otes save synchronization mutex with id 55 resulted in failure. Savestream sync
hronization may be adversely effected. Savestream file selection may overlap.ns
rnotesv: Saveset: NOTES: failed to wait on the notes save synchronization mutex
with id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES: call to release lock on the not
es save synchronization mutex with id 55 resulted in failure. Savestream synchr
onization may be adversely effected. Savestream file selection may overlap.nsrn
otesv: Saveset: NOTES: failed to wait on the notes save synchronization mutex wi
th id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES: call to release lock on the not
es save synchronization mutex with id 55 resulted in failure. Savestream synchr
onization may be adversely effected. Savestream file selection may overlap.nsrn
otesv: Saveset: NOTES: failed to wait on the notes save synchronization mutex wi
th id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES: call to release lock on the not
es save synchronization mutex with id 55 resulted in failure. Savestream synchr
onization may be adversely effected. Savestream file selection may overlap.nsrn
otesv: Saveset: NOTES: failed to wait on the notes save synchronization mutex wi
th id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES: call to release lock on the not
es save synchronization mutex with id 55 resulted in failure. Savestream synchr
onization may be adversely effected. Savestream file selection may overlap.nsrn
otesv: Saveset: NOTES:_2 failed to wait on the notes save synchronization mutex
with id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_2 call to release lock on the n
otes save synchronization mutex with id 55 resulted in failure. Savestream sync
hronization may be adversely effected. Savestream file selection may overlap.ns
rnotesv: Saveset: NOTES:_2 failed to wait on the notes save synchronization mute
x with id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_2 call to release lock on the n
otes save synchronization mutex with id 55 resulted in failure. Savestream sync
hronization may be adversely effected. Savestream file selection may overlap.ns
rnotesv: Saveset: NOTES:_2 failed to wait on the notes save synchronization mute
x with id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_2 call to release lock on the n
otes save synchronization mutex with id 55 resulted in failure. Savestream sync
hronization may be adversely effected. Savestream file selection may overlap.ns
rnotesv: Saveset: NOTES: failed to wait on the notes save synchronization mutex
with id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES: call to release lock on the not
es save synchronization mutex with id 55 resulted in failure. Savestream synchr
onization may be adversely effected. Savestream file selection may overlap.nsrn
otesv: Saveset: NOTES: failed to wait on the notes save synchronization mutex wi
th id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES: call to release lock on the not
es save synchronization mutex with id 55 resulted in failure. Savestream synchr
onization may be adversely effected. Savestream file selection may overlap.nsrn
otesv: Saveset: NOTES:_3 failed to wait on the notes save synchronization mutex
with id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_3 call to release lock on the n
otes save synchronization mutex with id 55 resulted in failure. Savestream sync
hronization may be adversely effected. Savestream file selection may overlap.ns
rnotesv: Saveset: NOTES:_3 failed to wait on the notes save synchronization mute
x with id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_3 call to release lock on the n
otes save synchronization mutex with id 55 resulted in failure. Savestream sync
hronization may be adversely effected. Savestream file selection may overlap.ns
rnotesv: Saveset: NOTES:_3 failed to wait on the notes save synchronization mute
x with id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_3 call to release lock on the n
otes save synchronization mutex with id 55 resulted in failure. Savestream sync
hronization may be adversely effected. Savestream file selection may overlap.ns
rnotesv: Saveset: NOTES: failed to wait on the notes save synchronization mutex
with id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES: call to release lock on the not
es save synchronization mutex with id 55 resulted in failure. Savestream synchr
onization may be adversely effected. Savestream file selection may overlap.nsrn
otesv: Saveset: NOTES:_3 failed to wait on the notes save synchronization mutex
with id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_3 call to release lock on the n
otes save synchronization mutex with id 55 resulted in failure. Savestream sync
hronization may be adversely effected. Savestream file selection may overlap.ns
rnotesv: Saveset: NOTES: failed to wait on the notes save synchronization mutex
with id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES: call to release lock on the not
es save synchronization mutex with id 55 resulted in failure. Savestream synchr
onization may be adversely effected. Savestream file selection may overlap.nsrn
otesv: Saveset: NOTES:_2 failed to wait on the notes save synchronization mutex
with id 55. Savestream file selection may overlap.
* service_mms1:NOTES: nsrnotesv: Saveset: NOTES:_2 call to release lock on the n
otes save synchronization mutex with id 55 resulted in failure. Savestream sync
hronization may be adversely effected. Savestream file selection may overlap.ns
rnotesv: Saveset: NOTES:_3 failed to wait on the notes save synchronization mute
x with id 55. Savestream file selection may overlap.


The nsrnote parameters:

myArgs="-R"
NSR_NOTES_CONNECT_TIMEOUT=3600


Do I need change others parameters?

The error message seems to indicate that waiting for an hour failed to result in successful backup (but no idea why - perhaps the same reason as before). Can you ask Domino admin to disable compacting for one night so that you have at least one successful backup and get to the issue (by probably working around when to run this backup and how to keep compacting and backup out of each other's way).

hi, the compact tasks only run 22:00 everyday. I try to ran backup at 10:00 am , but error code was same as I repeated. At 10:00 am it isn't have compact task.

That's really strange because module seems to use Notes API which seems to return compacting in progress as db status. I would suggest to run that in debug, collect data and open that with both NW and Notes support.