Hi,

Thanks for the information.

As you are saying this may be problem with index, can we ask customer to run manual backup from client and check the speed.

K.

OK, but how is the speed related to this now? I thought you said problem is that each backup gets promoted to full (and I suspect you should see message somewhere in logs which indicates that too in case that index is the issue).

Maybe it is an issue with index rather then client version. You may wish to check this with support even I must say that my experience with EMC support with anything related to VMS is really bad.

I have asked for logs once i receive the same check for index.

Thanks,

K.

I have got the logs and checked but couldnot get any problem with the configuration.

Here one point to be noted:

1. When customer reverted back to old client version (V.2.0.8) from (V.2.0.9) everything is working fine and he is able perform incremental backup.

If you have any update on this please do let me know.

Thanks,
K

Well, I would check what is the difference between those two versions and read release notes to see if there is something like that mentioned. If not simply open that with support and supply the logs. It sounds as 2.0.9 is breaking this in your environment and unless it is documented somewhere then it sounds like a code problem.

Thanks for the info.

I too guess its some thing with code. i did raised a case with EMC and waiting for their response.

Once i get some thing i will update the same here.

I raised a support ticket with EMC but there is no response till now.

If you got any update on this please do let me know.

I have got an update from EMC and they have provided with one patch. At persent customer is testing it. Once it is done i will let you know the patch details.

Thanks for your response on this.

Hi Tony,

I guess you are right. They did provided some patch but it did not work.

Yesterday only i got reply from the customer on this.

Could you please explain more how to go ahead to resolve this issue. Presently customer reverted back to V2.08 which is working fine.

Service support ticket number is : 20580438. ( i have re-opened this call)

Thanks in advance.

Hi Tony,

Good Morning.

Thanks for your update on this. We are really worried as we could not hear any update from current engineer.

Have a nice day.

Thanks,

Krishna.