Networker & HP MSL 4048-LTO3

Question

Hello,
I have a problem with this jukebox, the tapes are marked full after few megabytes written, the error is:
¿event media \\.\Tape0 writing: The request could not be performed because of an I/O device error., at file 2 record 20¿

The Removable Service is stopped, the drivers and the firmware are already updated with the latest available.
I try with these EMC Networker versions: 7.3.3, 7.4 and 7.4.1, but I can¿t resolve the problem.

The server is a HP Proliant DL385G2 with Win2003 R2 SP2 and the jukebox is connected to this SCSI adapter: LSI Adapter Ultra320 SCSI 2000 Series.

Do you have any suggestion?

P.S.
I¿m searching if this jukebox is supported by Networker using ¿Compatibility Guide Related Information¿ ( document ID: esg69633) , but I can¿t download the compatibility list:
http://powerlink.emc.com/km/live1/en_US/Offering_Technical/Interoperability_Matrix/DocLib/nw_7x_hwcg_1_01_2008.pdf
I receive a security error, I need a special access to download this file or this file is unavailable?

P.P.S.
I¿m sorry for my bad english :-)

Many Thanks
Marco

Marco22 · Answer

Sorry but your link doesn't work with my user, perhaps my user have a limited access to EMC website.

ble1 · Answer

That's because of session id included in the link. Go from main page or simply open a request at PowerLink forum and EMC ppl will give you a hand.

Pilli1 · Answer

This issue is related to device drivers of library, un-install drivers and check with windows default drivers.

HabibG2 · Answer

To be able to dowload any information from the EMC website you will need to register with EMC Powelink. here is the link;

https://powerlink.emc.com/nsepn/webapps/btg548664833igtcuup4826/kmlogin/loginPage.do;jsessionid=GJ2Q2Y0cL24pyFyyqXN0F4RXQBl8mw1dQnlprNjn1gfG1DdF7llf!-1969931881

HabibG2 · Answer

To be able to dowload any such document from the EMC website you will need to register with EMC Powelink. here is the link;

https://powerlink.emc.com/nsepn/webapps/btg548664833igtcuup4826/kmlogin/loginPage.do;jsessionid=GJ2Q2Y0cL24pyFyyqXN0F4RXQBl8mw1dQnlprNjn1gfG1DdF7llf!-1969931881

amediratta · Answer

I am using MSL 4048 LTO-3 on Linux and NW 7.3.2, it is working fine. This error could be because of some device driver issue.

Test a backup through Windows NT backup utility and see if that is successful.

Marco22 · Answer

Thank you to everyone for the help and sorry for the delay of this reply, I was out of office.

The problem is now fixed, it was generated by a wrong hardware installation (the SCSI terminator was missing): unfortunately the jukebox is installed in a different country and so I can¿t do a visual check of device connection.

Many Thanks
Marco

NetWorker

Networker & HP MSL 4048-LTO3

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