Based on your description, I assume OS in question is Windows.  In that case it should be seen as unknown device and inquire command should also list it (try inquire -s and inquire -cl).

Oddly the inquire command is not recognized as an internal/external command.  We also don't have the networker software installed

If you don't have it installed, how do you plan to make it work with NetWorker?

Zoning the servers's HBA to the Quantum target port is one part of the configuration. Have you also created a Host Group access map for, and I assume you are creating one, the VTL?

Hi,

do you talk about a single tape drive or about a tape library?

Can you mention more technical details?

Quick-Check

1. Ho must the (Library?) are connected ? Loop or Point-to-Point
2. has the media changer a dedicated FC Port?
3. Can you try a direct connection without switches
4. did you enable Tape support on the HBA
5. did you install the correct driver on the OS
6. Did you zone hard or soft ; by the way...how is your switch envirionment
7. Did you configure any kind of multipathing

Regards

Patrick

I am talking about a tape library.  But there are several things in your Quick Check that hasn't been done.  Most importantly #4 "Enabling tape support".  We are using emulax cards is there a doc that shows how to configure the emulax cards to support tape?

To compound the problem the backup technician doesn't want to install the Networker software which I'm sure has the driver's for the library.  He is afraid it will be added to the Networker cluster before he is ready.

NetWorker does not have drivers nor for changer nor for tape drives.  Tape drive are supported via tape drivers you install and changer has to be visible to system and communication goes over SJI interface.

I don't think you need to configure the Emulex cards in any specific way to enable tape support, at least I haven't had to do anything special when I've been working with Emulex.

You should be ok to install the NetWorker storage node software, just don't configure this server as a storage node just yet. This will give access to the inquire command, which would be helpful.

We still need to know the operating system on this node, but I too guess it's Windows.

I've never configured a physical Quantum tape library, but it might be case where you need to configure an access list for the server after it has been zoned in to the target port(s).

I did couple of Quantums, but not on Windows... one thing to pay attention is if you use IO blades (and most likely you may) then you must configure access and hosts in IO blade configuration first to make this visible to hosts (prior to that zone hosts and IO blade ports).

Quick-Check

1. Ho must be the Library or drive connected?   (Loop or Point-to-Point)
2. Is it a physical or virtual library?
3. Has the media changer a dedicated FC Port?
4. Has the tape drive a dedicated FC Port?
5. How is the Port state at the fabric switch?
6. Can you try a direct connection without switches?
7. How many drives would you connect?
8. Did you enable Tape support on the HBA (if possible)?
9. How is HBA's "LUN's per Targets" count?
10. What operating system and version are you using?
11. Did you install the correct HBA driver on the OS
12. How is the Firmware/Microcode on the HBA - its the current?
13. Did you zone hard or soft?
14. How is your switch envirionment?
15. Did you configure any kind of multipathing?
16. How is the state on "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Tape" regarding ""DWORD Key „Persistence“ with value 1"" ?