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2 Posts

1022

April 3rd, 2009 13:00

Restore a Microsoft Exchange 2003 MailBox

Dear All,

We are running exchange 2003 with the following software version:

Networker 7.3.2 Jumbo
Exchange Server version 5.1
Exchange Module 5.1.2 265 fix


We can recover some mailboxes successfully but others, present the following error message:

Any idea about failure?



Recovering files of client 'imssexbe03' from server 'ct8n2'.
43708:nsrxchrc:Start time: Thu Apr 02 17:26:09 2009
43621:nsrxchrc:Computer Name: IMSSEXBE03 User Name: exchadmin
52708:nsrxchrc:nsrxchrc_ese.exe Version: 5.1.2.237 Supporting Exchange 2000, Exchange 2003 and Exchange 2007
52702:nsrxchrc:System Version: 5.2 Build 3790 S
52708:nsrxchrc:ESEBCLI2.DLL Version: 6.5.7638.1 Service Pack 2
xchutil(388): Local computer name =
xchutil(398): BSA API Version: 1.0.1
xchutil(399): BSA bsaObjectOwner: MSEXCH
xchutil(400): BSA appObjectOwner: msexch
xchutil(401): BSA buffer size: 65536
28930:nsrxchrc:Parsing parameters from the command line...
rcmain(882): Parsing object: MSEXCH:MB/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/
28912:nsrxchrc:Opening connection to NetWorker Server...
rcmain(380): Initializing BSA with the following data:
rcmain(382): bsaObjectOwner = MSEXCH
rcmain(384): appObjectOwner = msexch
rcmain(390): Environment variables:
rcmain(392): NSR_SERVER=ct8n2
rcmain(392): NSR_DEBUG_LEVEL=2
rcmain(392): NSR_CLIENT=imssexbe03
mb_item.cpp(7770): Query backup history for MSEXCH:MB/Soporte Seguridad/
mb_item.cpp(7770): Query backup history for MSEXCH:MB/
mb_item.cpp(7811): Query backup history for MSEXCH:MB/S*/
46838:nsrxchrc:rcutil(790): XBSA error 0x0011 returned while querying XBSA object.
46839:nsrxchrc:Object "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/#NME-cnt#0000\": XBSA object not found.
46526:nsrxchrc:Object records for "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/#NME-cnt#0000\" not in full backup with savetime 1198136698, no other savesets to check.
mb_item.cpp(7770): Query backup history for MSEXCH:MB/Soporte Seguridad/
mb_item.cpp(7811): Query backup history for MSEXCH:MB//S*/
46838:nsrxchrc:rcutil(790): XBSA error 0x0011 returned while querying XBSA object.
46839:nsrxchrc:Object "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/Bandeja de entrada/": XBSA object not found.
46526:nsrxchrc:Object records for "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/Bandeja de entrada/" not in full backup with savetime 1198136698, no other savesets to check.
mb_item.cpp(7770): Query backup history for MSEXCH:MB/Soporte Seguridad/
mb_item.cpp(7811): Query backup history for MSEXCH:MB//S*/
46838:nsrxchrc:rcutil(790): XBSA error 0x0011 returned while querying XBSA object.
46839:nsrxchrc:Object "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/Bandeja de salida/": XBSA object not found.
46526:nsrxchrc:Object records for "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/Bandeja de salida/" not in full backup with savetime 1198136698, no other savesets to check.
mb_item.cpp(7770): Query backup history for MSEXCH:MB/Soporte Seguridad/
mb_item.cpp(7811): Query backup history for MSEXCH:MB//S*/
46838:nsrxchrc:rcutil(790): XBSA error 0x0011 returned while querying XBSA object.
46839:nsrxchrc:Object "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/Borradores/": XBSA object not found.
46526:nsrxchrc:Object records for "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/Borradores/" not in full backup with savetime 1198136698, no other savesets to check.
mb_item.cpp(7770): Query backup history for MSEXCH:MB/Soporte Seguridad/
mb_item.cpp(7811): Query backup history for MSEXCH:MB//S*/
46838:nsrxchrc:rcutil(790): XBSA error 0x0011 returned while querying XBSA object.
46839:nsrxchrc:Object "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/Calendario/": XBSA object not found.
46526:nsrxchrc:Object records for "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/Calendario/" not in full backup with savetime 1198136698, no other savesets to check.
mb_item.cpp(7770): Query backup history for MSEXCH:MB/Soporte Seguridad/
mb_item.cpp(7811): Query backup history for MSEXCH:MB//S*/
46838:nsrxchrc:rcutil(790): XBSA error 0x0011 returned while querying XBSA object.
46839:nsrxchrc:Object "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/Contactos/": XBSA object not found.
46526:nsrxchrc:Object records for "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/Contactos/" not in full backup with savetime 1198136698, no other savesets to check.
mb_item.cpp(7770): Query backup history for MSEXCH:MB/Soporte Seguridad/
mb_item.cpp(7811): Query backup history for MSEXCH:MB//S*/
46838:nsrxchrc:rcutil(790): XBSA error 0x0011 returned while querying XBSA object.
46839:nsrxchrc:Object "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/Correo no deseado/": XBSA object not found.
46526:nsrxchrc:Object records for "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/Correo no deseado/" not in full backup with savetime 1198136698, no other savesets to check.
mb_item.cpp(7770): Query backup history for MSEXCH:MB/Soporte Seguridad/
mb_item.cpp(7811): Query backup history for MSEXCH:MB//S*/
46838:nsrxchrc:rcutil(790): XBSA error 0x0011 returned while querying XBSA object.
46839:nsrxchrc:Object "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/Diario/": XBSA object not found.
46526:nsrxchrc:Object records for "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/Diario/" not in full backup with savetime 1198136698, no other savesets to check.
mb_item.cpp(7770): Query backup history for MSEXCH:MB/Soporte Seguridad/
mb_item.cpp(7811): Query backup history for MSEXCH:MB//S*/
46838:nsrxchrc:rcutil(790): XBSA error 0x0011 returned while querying XBSA object.
46839:nsrxchrc:Object "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/Elementos eliminados/": XBSA object not found.
46526:nsrxchrc:Object records for "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/Elementos eliminados/" not in full backup with savetime 1198136698, no other savesets to check.
mb_item.cpp(7770): Query backup history for MSEXCH:MB/Soporte Seguridad/
mb_item.cpp(7811): Query backup history for MSEXCH:MB//S*/
46838:nsrxchrc:rcutil(790): XBSA error 0x0011 returned while querying XBSA object.
46839:nsrxchrc:Object "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/Elementos enviados/": XBSA object not found.
46526:nsrxchrc:Object records for "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/Elementos enviados/" not in full backup with savetime 1198136698, no other savesets to check.
mb_item.cpp(7770): Query backup history for MSEXCH:MB/Soporte Seguridad/
mb_item.cpp(7811): Query backup history for MSEXCH:MB//S*/
46838:nsrxchrc:rcutil(790): XBSA error 0x0011 returned while querying XBSA object.
46839:nsrxchrc:Object "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/Fuentes RSS/": XBSA object not found.
46526:nsrxchrc:Object records for "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/Fuentes RSS/" not in full backup with savetime 1198136698, no other savesets to check.
mb_item.cpp(7770): Query backup history for MSEXCH:MB/Soporte Seguridad/
mb_item.cpp(7811): Query backup history for MSEXCH:MB//S*/
46838:nsrxchrc:rcutil(790): XBSA error 0x0011 returned while querying XBSA object.
46839:nsrxchrc:Object "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/Notas/": XBSA object not found.
46526:nsrxchrc:Object records for "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/Notas/" not in full backup with savetime 1198136698, no other savesets to check.
mb_item.cpp(7770): Query backup history for MSEXCH:MB/Soporte Seguridad/
mb_item.cpp(7811): Query backup history for MSEXCH:MB//S*/
46838:nsrxchrc:rcutil(790): XBSA error 0x0011 returned while querying XBSA object.
46839:nsrxchrc:Object "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/Problemas de sincronización/": XBSA object not found.
46526:nsrxchrc:Object records for "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/Problemas de sincronización/" not in full backup with savetime 1198136698, no other savesets to check.
mb_item.cpp(7770): Query backup history for MSEXCH:MB/Soporte Seguridad/
mb_item.cpp(7811): Query backup history for MSEXCH:MB//S*/
46838:nsrxchrc:rcutil(790): XBSA error 0x0011 returned while querying XBSA object.
46839:nsrxchrc:Object "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/Tareas/": XBSA object not found.
46526:nsrxchrc:Object records for "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/Tareas/" not in full backup with savetime 1198136698, no other savesets to check.
mb_item.cpp(7770): Query backup history for MSEXCH:MB/Soporte Seguridad/
mb_item.cpp(7811): Query backup history for MSEXCH:MB//S*/
46838:nsrxchrc:rcutil(790): XBSA error 0x0011 returned while querying XBSA object.
46839:nsrxchrc:Object "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/quarantine/": XBSA object not found.
46526:nsrxchrc:Object records for "/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=SOPORTE.SEGURIDAD/quarantine/" not in full backup with savetime 1198136698, no other savesets to check.
rcmain(1179): Nothing found with current version markings; will try older versions.mb_item.cpp(1207): Not calling BSAEndTxn() because status is BSA_RC_NO_MATCH.
rcmain(1240): No need to call Classic MAPI code.
43709:nsrxchrc:Stop time: Thu Apr 02 17:26:49 2009

Options:
Server: ct8n2
Client: imssexbe03
Recover time: Sat Feb 28 17:24:00 2009
Replay only recovered logs: False
Mount databases: True
Replay logs: True
Use alternate date format: False
Temporary directory: C:\Program Files\Legato\nsr\tmp
Operation type: Traditional
Recover completion time: Thu Apr 02 17:27:04 2009

6 Operator

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14.4K Posts

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56.2K Points

April 14th, 2009 16:00

a) what you should have run is nsrinfo -t 1198136698 -n msexch
b) wrong again. nsavetime 1198136698 translates to Thu, 20 Dec 2007 07:44:58 GMT. If you check your original log you will see that time reported is the one I just mentioned.

6 Operator

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14.4K Posts

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56.2K Points

April 5th, 2009 01:00

When you check with nsrinfo for nsavetime 1198136698 do you see that mailbox? Can you check for that nsavetime what are the mailbox properties? Also, does that mailbox use any non standard ASCII characters?

2 Posts

April 14th, 2009 13:00

Dear Hrvoje Crvelin

The answers of your questions are:


a) When you check with nsrinfo for nsavetime 1198136698 do you see that mailbox?

nsrinfo -t
scanning client `imssexbe03' for savetime 1235800800(Sat Feb 28 00:00:00 2009) from the backup namespace 0 objects found



b) Can you check for that nsavetime what are the mailbox properties?



MSEXCH:/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=ENRIQUE.AMADOR/Bandeja de entrada/Soporte y Seguridad/#NME-cnt#0000\, date=1235711596 Thu Feb 26 23:13:16 2009

MSEXCH:/Private Mailboxes/%2FO=IMSS%2FOU=FIRST ADMINISTRATIVE GROUP%2FCN=RECIPIENTS%2FCN=ENRIQUE.AMADOR/Bandeja de entrada/Soporte y Seguridad/, date=1235711596 Thu Feb 26 23:13:16 2009





c) Also, does that mailbox use any non standard ASCII characters?
no
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