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November 16th, 2011 13:00

RPC error on Windows Client while backup is running

Hi

We have Networker 7.5.1 on Solaris 10 and we have windows 2003 server as a networker client,

Now,When we start the backup client throw given below error

**********************&************

  1. d.10.21.11 usws1:VSS ASR DISK:
  2. nsrd.10.21.11 usws1:VSS ASR DISK: 5777:save: Cannot open save session with uslgto2.aigfpc.com
  3. nsrd.10.21.11 usws1:VSS SYSTEM FILESET: 1 retry attempted
  4. nsrd.10.21.11 usws1:VSS SYSTEM FILESET: 39078:save: RPC error: Remote system error
  5. nsrd.10.21.11 usws1:VSS SYSTEM FILESET:
  6. nsrd.10.21.11 usws1:VSS SYSTEM FILESET: 5777:save: Cannot open save session with uslgto2.aigfpc.com
  7. nsrd.10.21.11 usws1:VSS OTHER: 1 retry attempted
  8. nsrd.10.21.11 usws1:VSS OTHER: 39078:save: RPC error: Remote system error
  9. nsrd.10.21.11 usws1:VSS OTHER:
  10. nsrd.10.21.11 usws1:VSS OTHER: 5777:save: Cannot open save session with uslgto2.aigfpc.com
  11. nsrd.10.21.11 usws1:VSS USER DATA: 1 retry attempted
  12. nsrd.10.21.11 usws1:VSS USER DATA: 39078:save: RPC error: Remote system error
  13. ************************

We are able to ping the client from server and from client we are able to ping the server and nslookup also working properly.

Any idea what went wrong here.

Thanks

Sukrut

4 Operator

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14.3K Posts

November 18th, 2011 09:00

From uslgto2 do:

echo p | nsradmin -p 390113 -i - -s uslgto2.aigfpc.com

rpcinfo -t usws1 390113 1

From usws1 do:

echo p | nsradmin -p 390113 -i - -s uslgto2.aigfpc.com

rpcinfo -t usws1 390113 1

If that works, do savefs -s uslgto2.aigfpc.com -vpn (run from usws1).

If VSS savesets are failing only, most likely you have issue with VSS subsstem so you should check those (there are some known patches which are must for Windows systems).  Check event logs and output of vssadmin list writers command.

Make sure also that servers file (if used on client) has all possible name combinations of backup server.  On multihomed systems for some reason VSS saveset used different NIC and traffic went differently than for disk drives (had that ones on 2003).

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