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8 Posts
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1041
November 25th, 2009 23:00
save request mounts tapes but does not start actual write
Hi,
I have funny problem on NetWorker 7.2 on Windows. Customer is using Scalar i2000 library and several storage nodes (Windows and Linux) with Dynamic Drive Sharing. NetWorker server is clustered using MSCS.
The problem looks like following - save request from any client (including NetWorker server itself) will just cause NetWorker to mount volulmes one by one. Sometimes it would decide to label new clean volume. But even after volume is apparently successfully mounted, media request is not cleared. Once save command is aborted, I see 'Media request cleared".
I can manually mount and/or label volumes just fine.
So it looks like for some reasons NetWorker does not "notice" that volulme was mounted or at least is not happy with it. There is zero useful information in logs. This did work in the past; customer can't say when this worked last time (the whole configuration is in prmanenet deployment state )
Could somebody explain how to enable more verbose debugging to check what's going on? Or may be idea, what can cause this malfunction? Thank you!
PeterBen
120 Posts
0
November 26th, 2009 06:00
i cant tell you what it caused but you can try:
1. wait for some timeout
2. edit the timeouts
3. restart networker services and try again
aborzenkov
8 Posts
0
November 27th, 2009 06:00
I do not claim to fully (actually, at all) understand what happened; may be someone more familiar with Windows could shed some light on it. I am Unix man.
I mentioned that customer was using DDS; not counting other nodes, each drive has three pathes:
rd=nwserver_node1:\\.\TapeX
rd=nswerver_node2:\\.\TapeX
\\.\TapeX
Apparently for some reasons NetWorker started to be confused by third path. After I had removed it, it started to work. To verify I added them back - just to get the same issue again.
What is funny, it was this way for three years. And I am pretty sure nobidy changed anything in NW configuration. Which leaves us with some external changes (service pack, AV software, whatever). Any idea?
mr_robot
1 Rookie
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30 Posts
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September 24th, 2020 02:00
Hi,
Were you able to find out what was issue. Facing similar challenge.
bingo.1
2.4K Posts
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September 24th, 2020 03:00
May I suggest that you start a new thread and state at least the minimal details - in general it is not a good idea to 'jump' on an issue that refers to a software version which is more than 10 years old.