save: using `VSS ASR DISK:\' for `VSS ASR DISK:\'

Question

Hi guys,

I am stuck with this the issue about "VSS ASR DISK"

error:

--------------

1 retry attempted

5197:save: using `VSS ASR DISK:\' for `VSS ASR DISK:\'

Failed to load the ASR APIs

Failed to initialize the ASR context

Automated System Recovery Files - Error saving writer Automated System Recovery Files

Automated System Recovery Files - ERROR: Aborting backup of saveset VSS ASR DISK: because of the error with writer Automated System Recovery Files.

Automated System Recovery Files - Error saving

7162:save: save of VSS ASR DISK:\ to failed

: Failed with error(s)

ble1 · Answer

What does event log say?

surjeet_singh · Answer

Hi,

Please find latest event logs.

2:15 PM-------------------------------Source: crypt32-----------------------------------------------------------------------------
Reached crypt32 threshold of 50 events and will suspend logging for 60 minutes

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

2:15 PM----------------------------------------Source: crypt32-----------------------------------------------------------------------

Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

1:51 PM--------------------------------------------Source: VSS-----------------------------------------------------------------------

Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} [0x80080005].

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

ble1 · Answer

Couple of potential steps:

http://h10025.www1.hp.com/ewfrf/wc/document?cc=se&lc=sv&dlc=sv&tmp_geoLoc=true&docname=c01316043

http://social.technet.microsoft.com/Forums/office/en-US/dbd2a8f6-c4fb-4412-969e-7b0ce940cd2d/volume-shadow-copy-operation-failed-for-backup-volumes?forum=windowsbackup

Backups fails with VSS Event ID 12292 and 11 on Windows Server 2008 and Windows Server 2008 R2

If you google around you will find many folks and applications having same issue and one or two resolution methods may the right for your case too. Not sure what Windows OS and NW version you use, but I would bet on some of those articles.

crazyrov · Answer

This looks like an OS issue to me. Hope you have already tried a reboot of the system (client) ?

NetWorker

save: using `VSS ASR DISK:\' for `VSS ASR DISK:\'

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