hi Itkubi,

I would suggest you to start from scratch, and delete all device and jukebox entries using nsradmin.

Please see the steps below:

1.- Stop NetWorker Services (ensure there is no nsr processes running).

2.- Take a copy of /nsr/res and place it somewhere

3.- Open command prompt in NW server and run the following commands from the specified path:

#cd /nsr/res

#nsradmin -d /nsrdb

NetWorker administration program.

Use the "help" command for help.

nsradmin> . type: nsr device

Current query set

nsradmin> p

.

.

.

nsradmin>delete

Delete?y

This will delete the device

nsradmin> . type: nsr jukebox

Current query set

nsradmin> p

.

.

.

delete

Delete?y

This will delete the Jukebox, so now you should have the configuration DB clean of devices and Jukeboxes.

Delete /nsr/tmp folder and start NW services again.

Then open NMC and check in the Devices tab, if there is any unconfigured device (orange icon).

If there is then follow the procedure to delete the unconfigured device:

https://solutions.emc.com/emcsolutionview.asp?id=esg100197

If there is no unconfigured devices then simply scan for devices again and then select Configure all libraries.

If this fails check the error messages in the Log monitor of NMC.

Otherwise you can run jbconfig again, but don't bypass the autoconfigure option, unless you have the Element ID and device path.

Let us know how it goes, if it fails you can do as follows:

run this command:

inquire -l

Note down the WWN of the device.

Then run this other command

sjisn x.x.x

where x.x.x is the SCSI ID of the jukebox. This will return the element ID of the device.

If you are asked to type the path of the device with element ID xxx then simply write it down /dev/rmt/xxx

Hope that helps.

Thank you.

Carlos.

problem resolved,i have just disabe CDI features,it was scsi command before.

thanks very much