Tape drive error in Legato Networker , Hardware Error, RAM FAILURE (Should

Question

Hi

I am getting a error in Legato Networker. Dont know if its related to a Hardware (tape drive) or software. Tapedrive has already been replaced with new one, still same issue. Need assistance. Below is part of errors that I get in Networker Administrator Monitor. Please tell me if any conclusion comes out using below log.

(Servernames and IP are renamed)

08/23/09 10:05:42 nsrd: Connected Servers: (1)
08/23/09 10:05:42 nsrd: serverA
08/23/09 10:05:45 nsrlmc: Diagnostic: Reverse DNS lookup failed for host serverB, address 000.000.000.00
08/23/09 10:05:47 nsrmmd #1: Start nsrmmd #1, with PID 3952, at HOST serverA
08/23/09 11:00:48 nsrd: \\.\Tape0 Verify label operation in progress
08/23/09 11:10:49 nsrd: media warning: \\.\Tape0 opening: DRIVE_STATUS_VS_ASC_ASCQ
08/23/09 11:20:50 nsrd: media warning: \\.\Tape0 opening: DRIVE_STATUS_VS_ASC_ASCQ
08/23/09 11:20:51 nsrd: media warning: \\.\Tape0 reading: read open error: drive status is Hardware Error, RAM FAILURE (Should Use 40 NN)
08/23/09 12:00:03 nsrd: \\.\Tape0 Verify label operation in progress
08/23/09 12:06:08 nsrlmc: Diagnostic: Reverse DNS lookup failed for host serverC, address 000.000.000.00
08/23/09 12:06:19 nsrlmc: Diagnostic: Reverse DNS lookup failed for host serverB, address 000.000.000.00
08/23/09 12:10:04 nsrd: media warning: \\.\Tape0 opening: DRIVE_STATUS_VS_ASC_ASCQ
08/23/09 12:20:05 nsrd: media warning: \\.\Tape0 opening: DRIVE_STATUS_VS_ASC_ASCQ
08/23/09 12:20:05 nsrd: media warning: \\.\Tape0 reading: read open error: drive status is Hardware Error, RAM FAILURE (Should Use 40 NN)

The tape drive is in enclosure IBM0034B0X Tape Model-IBM ULTRIUM-TD1

Thanks for the help in advance.

ble1 · Answer

With TD1 make sure CDI is disabled (device properties).

The error you see is derived from ASC/ASCQ codes sent by library itself. You should contact vendor stating library reports following error and request support from them.

Mabro1 · Answer

Hi Parish,Welcome to the EMC Support Forums. I have moved your post to the Networker Forum to ensure it will be seen in the right area. You will have access to this forum the next time you login. In the mean time it appears that someone has supplied a possible answer to your issue in this thread. Again, welcome the forums, we welcome your questions and contributions here. We are a friendly and (in my opinion) lively and helpful community. It's a pleasure to welcome a new member. Kind regards, Mark Browne. EMC Support Forums Administrator.

polska14 · Answer

Hi Parish,I'm sure that Hrvoje means 'hardware vendor'. Networker simply show you messages generated by the library.Regards

Parish1 · Answer

Thanks Hrvoje,

When you say vendor , does it mean EMC? I just got my site ID created from EMC. Can you guide me how do I log a call with EMC on this as I have 3 servers with same issues. What are my options for loging call Internet chat\phone\email?

ble1 · Answer

I was referring to vendor support for library. If EMC provided PTL to you I assume that's probably i500 by ADIC, but even then you must register it with vendor and open call directly with original vendor.

NetWorker

Tape drive error in Legato Networker , Hardware Error, RAM FAILURE (Should

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