Traditional Licensing behavior inquiry

Hello everyone!

I have a question about the behavior of Traditional Licensing in NetWorker, which I would like to know about your experience in the matter.

We have a NetWorker environment that has a very long and very old history. It was currently migrated to a RHEL virtual server and also runs on version 19.2.1.4. The biggest point of attention is that my customer has not changed the type of licensing to one by Capacity.

This obviously given the size of the platform, has caused us to no longer have licenses available, but I need to be able to query the following:

If a client is no longer active in NW, but they have current backups (due to retention), are they still consuming licenses?

We have an ongoing case with Support, but it's been almost 200 days and we haven't been able to provide a solution (even escalating with the SME), they provided me with a list which informs "all clients with active License Enabler", of which Indeed, half of the clients are valid with scheduled backups, and the other half are clients that are not active in the backup regime but have current backups due to retention.

My customer tells me that this is not the expected behavior and that by "removing the client from the NMC console" and/or "de-scheduling" from the console, the license in use should be released, even with current backups due to retention.

I am not really sure about that assertion.

Therefore, I write this problem here to know your experience in the case, and to be able to answer what was stated above:

- Even if the client is removed from the NMC or removed from "scheduling", if it has current backups due to retention, does it continue to consume licenses? o Should NW release the license?

I really appreciate your help, since I don't know if the behavior of Traditional Licencing is like that, or if my NW environment is corrupted.

PS: my customer does not want to change the licensing type to one by Capacity...