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August 1st, 2012 09:00
Trying to create VMDK images using 7.62
I'm on 7.62. W2008 R2 64bit. I use a DataDomain with Networker. My proxy machines are setup but when i try to run the job for a full vmdk image backup it gets stuck on
39078:save: RAP error: User adminbackup on computer Janedoe is not on JohnDoe's remote access list
5777:save: Cannot open save session with xxxxx.domain.name
I see the snapshot being created > virtual proxy machine then gets reconfigured with extra HDD > then things get stuck and Networker finally returns the error above. Then the snapshot is deleted and temp directory for C:\MNT is deleted and everything goes to normal again.
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ble1
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August 2nd, 2012 04:00
Not sure what is what in your setup, but how about trying to address RAP error first and see what happens next?
ACTSHANE
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August 2nd, 2012 07:00
Thank you Hrvoje thats what i'm here for. I need help with the RAP error. I have no clue where to start troubleshooting that one. I've looked for the user adminbackup on all servers and cant find any trace of it. I use a totally different domain account for backups so im not sure why its calling for adminbackup account.
39078:save: RAP error: User adminbackup on computer Janedoe is not on JohnDoe's remote access list
ble1
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September 2nd, 2012 07:00
You can try to ignore puzzle for a moment and add user admin backup to Janedoe's remote access list. If on UNIX (server), you can go to /nsr/res/nsrdb and do grep adminbackup */* and see if anything pops up (before you add it).
ble1
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September 4th, 2012 07:00
That's not really a fix as you just allowed anyone from anywhere to access the data of your client. That was mere workaround to get you going.
actadmin1
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September 4th, 2012 07:00
This issue was resolved by our EMC support contact. The fix was to put *@* in the "remote access" box under the configuration area on the Globals 2 of 2 tab under Client Properties.
Panwar
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September 4th, 2012 21:00
Hi
Try to add *@username in the remote access list and then try a backup.
Regards
Panwar
ble1
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September 5th, 2012 01:00
You mean the other way around? The most restrict would be username@hostname.