VSS ASR DISK and VSS SYSTEM BOOT backup error.

Question

Hi Good Morning,

I'm facing VSS ASR DISK and VSS System Boot error on one of the Windows 2003 server. I have tried applied MS VSS patch, reboot server. but doesn't help. Please advice how to solved this problem.

Thanks.

Here are the error message:

--- Unsuccessful Save Sets ---

pmfa03:VSS ASR DISK:\: No full backups of this save set were found in the media database; performing a full backup
* pmfa03:VSS ASR DISK:\ AsrCreateStateFile failed - 0x2
* pmfa03:VSS ASR DISK:\ Failed to create the ASR state files
* pmfa03:VSS ASR DISK:\ Automated System Recovery Files - Error saving writer Automated System Recovery Files
* pmfa03:VSS ASR DISK:\ Automated System Recovery Files - ERROR: Aborting backup of saveset VSS ASR DISK: because of the error with writer Automated System Recovery Files.
* pmfa03:VSS ASR DISK:\ Automated System Recovery Files - Error saving
* pmfa03:VSS ASR DISK:\ 7162:save: save of VSS ASR DISK:\ to pmlegato-b2 failed
* : Failed with error(s)
pmfa03:VSS SYSTEM BOOT:\: No full backups of this save set were found in the media database; performing a full backup
* pmfa03:VSS SYSTEM BOOT:\ Mutex failed (0x00000102)
* pmfa03:VSS SYSTEM BOOT:\ ASR System Files - Error saving writer ASR System Files
* pmfa03:VSS SYSTEM BOOT:\ ASR System Files - ERROR: Aborting backup of saveset VSS SYSTEM BOOT: because of the error with writer ASR System Files.
* pmfa03:VSS SYSTEM BOOT:\ ASR System Files - Error saving
* pmfa03:VSS SYSTEM BOOT:\ 7162:save: save of VSS SYSTEM BOOT:\ to pmlegato-b2 failed
* : Failed with error(s)

CarlosRojas · Answer

Hello JinBeng,

What is the version and build of Networker server and client?

Have you checked the Application and System event logs in Event viewer? I guess you will have some volsnap or VSS related errors such as volsnap event ID 25 or similar.

Please take a look at the event logs and also to the following KB:

http://solutions.emc.com/emcsolutionview.asp?id=esg102399

Thank you.

Carlos.

JinBeng · Answer

Hi Carlos,

Thanks for reply. I'm using Networker management Console version 3.5.4.build.604 based on Networker

version 7.5.4.build.604 and Networker User version 7.5 SP4.build.604.

Yes, I found a lot of error in event viewer as below :-

System event viewer
Event ID : 8
Source : Volsnap
Description : The flush and hold writes operation on volume C: timed out

while waiting for a release writes command.

Application event viewer
Event ID : 12292
Source : VSS
Description : Volume Shadow Copy Service error : Error creating the Shadow

Copy Providec COM class with CLSID {6e374478-ad8e-41d1-90cb-38dc78fd4144}

[0x80040154]

I have applied the MS patch. but still doesn't help.

pn1lDbv3G612259 · Answer

Hi JinBeng,

Thank you for the details provided. As per the event logs given I found few steps which need to be performed as per Microsoft.

Here is the link:

http://support.microsoft.com/kb/941956

Thank you

ShivaKiran

JinBeng · Answer

Hi Sivakiran,

Thank for reply. I found my server have to version of Provider as below :-

Provider name: 'Veritas Volume Snapshot Service Dynamic Provider 1.0'

Provider type : Software

Provider Id : {637528cf-81b2-4e05-8bd2-74b33b6f893c}

Version : 1.0

Provider name: Microsoft Software Shadow Copy Provider 1.0'

Provider type : System

Provider Id : {b5946137-7b9f-4925-af80-51abd60b20d5}

Version : 1.0.0.7

Do i need to unregister the veritas provider?

Thanks

NetWorker

VSS ASR DISK and VSS SYSTEM BOOT backup error.

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