W2K8 DR returns an boot manager error: winload.exe and 0xc000000e

Question

Dear all
Customer is trying to recover the whole W2K8 system from a previous backup following the DR procedure.
The backup finishes correctly and the recover too. When OS reboots to finish the process, the OS does not start correctly.

Some test were perfomed having the same issue.

Backup done with 7.4.3, server running 7.4.3 and the client running 7.4.3
Backup done with 7.4.3, server running 7.4.3 and the client running 7.4.4
Backup done with 7.4.4, server running 7.4.4 and the client running 7.4.4

NTBACKUP DR recover works

Enviroment:
Windows 2008 SP1 - 64 bits processor AMD.
No patch installed

Error:
Windows failed to start. A recent hardware or software chenge might be the cause....
If you do not have this disc, contact your system adminstrator or computer manufacturer for assistance
File: \Windows\system32\winload.exe
Status: 0xc000000e
Info: The selected entry could not be loaded because the application is missing or corrupt.

Any help please?

Many thanks

David Segura-Pravia
Networker technical support

EMC ² Software Group
EMC Tower, Brentford, TW8 9AN, England.
Email: pravia_david@emc.com
Phone: +44 (0) 208 758 6434
Fax: +44 (0) 791 916 5013

ble1 · Answer

Do you have details what exactly procedure they did? Was this DR to the same box?

DavidHampson · Answer

My first question would be are you using identical hardware?Is this a test situation or a recovery following a failure? If so what was the failure?

praviad · Answer

They are restoring the information on the same server as they made the backup.
They are following the DR procedure according Netorker DR.
It is a test as they want to make sure a full restore will work
Basically they do:
- Install Windows 2008 server with 7.4.3 Networker client version.
- Recover the entire system without joining the client in the domain.
- After that the end customer restart the client.
- On startup the client stay always on a black screen after the Windows loading window.
- It stays in this state during half an hour. So the end customer decided to rebbot and then an error message appears before loading Windows. (the one described on the first post)

No changes of hardware or software so far

Many thanks

ble1 · Answer

Well, googling in this shows forest of links and people facing same problem. I assume using installation DVD with repair option would not help?

praviad · Answer

Nope, they tried that many times... it didnt helpFunny thing tough is that using NTbackup they are able to restore the systemAny thoughts?

ble1 · Answer

NT backup doesn't use exactly the same approach as EMC does when using MS VSS framework. Obviously this difference here might have crucial role unless something else less obvious is the problem here.

HacknDos1 · Answer

I'm curious how they used NTBackup on a 2008 box. NTBackup is no longer supported on 2008 and comes with new backup software.

Only thing I have heard you are able to do with NTBackup on 2008 is restore files non-system related. (i.e. data type files.) NTBackup won't make backups though of a 2008 system. (My understanding.)

And that under 2008 you now use wbadmin I believe for VSS System State backups.

mrosenda · Answer

Is there an update to this issue. I'm having the same problem performing a restore following the DR procedures. I'm performing a test exactly as described in the original post.

ble1 · Answer

They probably referring to Windows Server Backup too (I call it NT backup as well as I'm so used to it). As for restore, it works only with BKF files.

mrosenda · Answer

I had a successful backup/restore DR test with Windows 2008 using client version 7.4.4 with the libasm.dll patch from EMC.

mofo · Answer

Hi, which patch would that be? Can you give us a bug id for it please?

mrosenda · Answer

This is what the engineer game me:  Escalation numbers: LGTsc29566 and LGTsc29255

NetWorker

W2K8 DR returns an boot manager error: winload.exe and 0xc000000e

Was this post helpful?