FATAL ERROR on 5324 while doing a TRACEROUTE

Question

When i do a traceroute on some distant machine the switch do a FATAL ERROR and Reset Itself Here is the dump: Switch-5324# traceroute pop2.sogetel.netTracing the route to pop2.sogetel.net. (205.236.148.157), 30 hops max, 40 byte packetsType Esc to abort. 1 10.150.0.10 (10.150.0.10) <20 ms <20 ms16-Jan-2007 16:04:46 %AAA-I-DISCONNECT: http connection for user mathieu, source 10.150.0.1 destination 10.150.0.11 TERMINATED <40 ms 2 172.26.0.1 (172.26.0.1) <20 ms <40 ms <20 ms 3 172.30.9.50 (172.30.9.50) <40 ms <40 ms <40 ms 4 videotron-peer.qix.qc.ca. (192.77.55.11) <20 ms <40 ms <20 ms16-Jan-2007 16:04:48 %SYSLOG-F-OSFATAL: ,æ®ÃD]Ïp> ª»¶zGM ›ø6 ºð/¨÷Oh¾< ûèÂ4hŒÉXÆ‹ …ú Çç>s? Ãý ú„`— ,íà( ,[©kÖ,y FATAL ERROR: tExcTask: SYSTEM RESET exception ***** FATAL ERROR ***** SW Version : 2.0.0.39Version Date: 25-Oct-2006Version Time: 19:40:34 Instruction 0x0Exception vector 0x0Program state register 0x20000013 ******************************************************************* SYSTEM RESET ***************** and an other time whit-out somebody on the web interface ! Switch-5324# traceroute pop2.sogetel.netTracing the route to pop2.sogetel.net. (205.236.148.157), 30 hops max, 40 byte packetsType Esc to abort. 1 10.150.0.10 (10.150.0.10) <40 ms <20 ms <20 ms 2 172.26.0.1 (172.26.0.1) <40 ms <20 ms <40 ms 3 172.30.9.50 (172.30.9.50) <40 ms <40 ms <20 ms 4 videotron-peer.qix.qc.ca. (192.77.55.11) <20 ms <60 ms <60 ms31-Dec-1999 20:13:27 %SYSLOG-F-OSFATAL: ,&íÛ7à3% „9Ä[LòŒ dó„½t2e8V•vácè pó‘ ÜWÿÊ»ôÁ n±RìÇ˜¦5´?ÿãƒ7òR™;ãã Ä1,y FATAL ERROR: tExcTask: SYSTEM RESET exception ***** FATAL ERROR ***** SW Version : 2.0.0.39Version Date: 25-Oct-2006Version Time: 19:40:34 Instruction 0x0Exception vector 0x0Program state register 0x20000013 ******************************************************************* SYSTEM RESET ******************************************************************* somebody have an idea ? Thanks, Mathieu

Adam N · Answer

Hi Mathieu,   Yes, this is a new bug which we disovered only 2-3 weeks ago.  There is a bug fix for this due to be released to the web within the next 2 weeks but if you send me a PM  with your email address I can send it to you probably by tommorow.   Thanks Adam

nlnoll · Answer

When is this new version coming out?  I will delay using your December update if this new one is coming out soon.

Adam N · Answer

i have the bug fix now, i will send it to the email address you pm'd me.   thanks

Adam N · Answer

Sorry just re-read this post, the bug fix i have is for the traceroute fatal error on 34xx.  This is the first time I have seen a report of this error with a 5324.  I will report the bug and try and get a bug fix ASAP.   Sorry for the confusion.

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