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12335

January 16th, 2007 19:00

FATAL ERROR on 5324 while doing a TRACEROUTE

When i do a traceroute on some distant machine the switch do a FATAL ERROR and Reset Itself
 
Here is the dump:

Switch-5324# traceroute pop2.sogetel.net
Tracing the route to pop2.sogetel.net. (205.236.148.157), 30 hops max, 40 byte p
ackets
Type Esc to abort.
 1 10.150.0.10 (10.150.0.10)  <20 ms  <20 ms16-Jan-2007 16:04:46 %AAA
-I-DISCONNECT: http connection for user mathieu, source 10.150.0.1 destination 1
0.150.0.11 TERMINATED
 <40 ms
 2 172.26.0.1 (172.26.0.1)  <20 ms  <40 ms  <20 ms
 3 172.30.9.50 (172.30.9.50)  <40 ms  <40 ms  <40 ms
 4 videotron-peer.qix.qc.ca. (192.77.55.11)  <20 ms  <40 ms  <20 ms
16-Jan-2007 16:04:48 %SYSLOG-F-OSFATAL:

,æ®ÃD]Ïp> ª»¶zGM ›ø6


ºð/¨÷Oh¾<

ûèÂ4hŒÉXÆ‹ …ú Çç>s? Ãý ú„`— ,íà( ,[©kÖ,y FATAL ERROR: tExcTask: SYSTEM RESET exc
eption

***** FATAL ERROR *****

SW Version  :  2.0.0.39
Version Date:  25-Oct-2006
Version Time:  19:40:34

Instruction            0x0
Exception vector       0x0
Program state register 0x20000013

**************************************************
*****************  SYSTEM RESET  *****************


and an other time whit-out somebody on the web interface !


Switch-5324# traceroute pop2.sogetel.net
Tracing the route to pop2.sogetel.net. (205.236.148.157), 30 hops max, 40 byte p
ackets
Type Esc to abort.
 1 10.150.0.10  (10.150.0.10)  <40 ms  <20 ms  <20 ms
 2 172.26.0.1 (172.26.0.1)  <40 ms  <20 ms  <40 ms
 3 172.30.9.50 (172.30.9.50)  <40 ms  <40 ms  <20 ms
 4 videotron-peer.qix.qc.ca. (192.77.55.11)  <20 ms  <60 ms  <60 ms
31-Dec-1999 20:13:27 %SYSLOG-F-OSFATAL:

,&íÛ7à3% „9Ä[LòŒ
               dó„½t2e8V•vácè

pó‘ ÜWÿÊ»ôÁ n±Rìǘ¦5´?ÿãƒ7òR™;ãã Ä1,y FATAL ERROR: tExcTask: SYSTEM RESET excep
tion

***** FATAL ERROR *****

SW Version  :  2.0.0.39
Version Date:  25-Oct-2006
Version Time:  19:40:34

Instruction            0x0
Exception vector       0x0
Program state register 0x20000013

**************************************************
*****************  SYSTEM RESET  *****************
**************************************************


somebody have an idea ?

 

Thanks, Mathieu

2 Intern

 • 

128 Posts

January 18th, 2007 13:00

Hi Mathieu,
 
Yes, this is a new bug which we disovered only 2-3 weeks ago.  There is a bug fix for this due to be released to the web within the next 2 weeks but if you send me a PM  with your email address I can send it to you probably by tommorow.
 
Thanks
Adam

13 Posts

February 7th, 2007 23:00

When is this new version coming out?  I will delay using your December update if this new one is coming out soon.

2 Intern

 • 

128 Posts

February 8th, 2007 06:00

i have the bug fix now, i will send it to the email address you pm'd me.
 
thanks

2 Intern

 • 

128 Posts

February 8th, 2007 14:00

Sorry just re-read this post, the bug fix i have is for the traceroute fatal error on 34xx.  This is the first time I have seen a report of this error with a 5324.  I will report the bug and try and get a bug fix ASAP.
 
Sorry for the confusion.
 
 
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