Moderator

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9.5K Posts

November 2nd, 2018 08:00

Hi,

Are you able to login at all?

9 Posts

November 2nd, 2018 12:00

No, I did not get the username and password from the previous owners.

(I bought it from a company that was going out of business)

Moderator

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9.5K Posts

November 2nd, 2018 13:00

9 Posts

November 2nd, 2018 14:00

I have already looked at this guide, and the problem is I never get a prompt saying "Select an option"

all I get during boot is what is in the original post

Moderator

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9.5K Posts

November 2nd, 2018 15:00

I have not been able to find another way to reset the password.

9 Posts

November 2nd, 2018 17:00

Do you know why I get a different boot up sequence than other users?

different version maybe? 

3rd party software?

9 Posts

November 3rd, 2018 12:00

Update:

I am connecting via a USB cable (should I connect with a rs-232 cable instead?)

also the stack id is 3

Moderator

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9.5K Posts

November 5th, 2018 07:00

USB should be fine, but it could be taking too long to start displaying so you might miss the boot prompt.

9 Posts

November 8th, 2018 13:00

I bought a rs232 to usb adapter and managed to remove the password from the switch but I still cant reset it

Moderator

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9.5K Posts

November 8th, 2018 13:00

Does it give an error?

9 Posts

November 8th, 2018 15:00

% Error: Invalid input at "^" marker.

Moderator

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9.5K Posts

November 9th, 2018 10:00

Are you creating a new user with it?

9 Posts

November 9th, 2018 13:00

I removed the old users and passwords and added my own, so i can log in now but i cant figure out how to reset it

Moderator

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9.5K Posts

November 9th, 2018 14:00

You could also delete the startup config and reboot.

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