N-1524p u-boot load kernel file error

Question

After update of N1524p from 6.2.6.6 to 6.6. I managed to somehow corrupt both images (backup, active) and device stuck in U-boot (U-Boot 2012.10-00167-g9172591 (Mar 02 2015 - 10:39:33))

I can't boot into boot menu (option not showing) it's just going directly into boot and trying from both image1 and image2, both fails with Bad data CRC

Loading file '/image2' to addr 0xb0000000 with size 27672576 (0x01a64000)...
Done
## Booting kernel from Legacy Image at b0000074 ...
Image Name: System for iproc_h2b
Image Type: ARM Linux Multi-File Image (gzip compressed)
Data Size: 31367181 Bytes = 29.9 MiB
Load Address: a1008000
Entry Point: a1008000
Contents:
Image 0: 3249026 Bytes = 3.1 MiB
Image 1: 1185723 Bytes = 1.1 MiB
Image 2: 474 Bytes = 474 Bytes
Image 3: 26931933 Bytes = 25.7 MiB
Verifying Checksum ... Bad Data CRC
ERROR: can't get kernel image!
Saving Environment to NAND...
Erasing Nand...
Erasing at 0x160000 -- 100% complete.
Writing to Nand... done
Loading file '/image1' to addr 0xb0000000 with size 19881984 (0x012f6000)...
Done
## Booting kernel from Legacy Image at b0000074 ...
Image Name: System for iproc_h2b
Image Type: ARM Linux Multi-File Image (gzip compressed)
Data Size: 31367181 Bytes = 29.9 MiB
Load Address: a1008000
Entry Point: a1008000
Contents:
Image 0: 3249026 Bytes = 3.1 MiB
Image 1: 1185723 Bytes = 1.1 MiB
Image 2: 474 Bytes = 474 Bytes
Image 3: 26931933 Bytes = 25.7 MiB
Verifying Checksum ... Bad Data CRC
ERROR: can't get kernel image!

I've also tried to load firmware from tftp and through loady (serial) like explained in this guide:

https://www.dell.com/community/Networking-General/Inadvertently-reformatted-N2048P/td-p/5125138

trying TFTP I get this error:

ERROR: Ethernet external port not connected
at bcmiproc_eth.c:125/bcmiproc_eth_open()

There is now OOB interface on the n1500 series afaik, but i've tried all the other ports basically.

trying loady:

u-boot> loady
Unknown command 'loady' - try 'help'

I've run out of options, I would be grateful for any help and let me know if more info is needed.

Thanks!

DELL-Josh Cr · Answer

Hi tottebygger,   Is the switch under warranty?

tottebygger · Answer

Hi Josh, Thanks for replying! It's under basic warranty, Pro support ended earlier this year. If it's safe to post service tag I can provide that. Thanks! /T

DELL-Josh Cr · Answer

If you can private message it to me along with the physical address, company name, contact name, phone number and email address. Alternatively you can call phone support.

EdSenos · Answer

Hi! Did you solve that? I'm in a very similar situation here. Thanks!

Dell-DylanJ · Answer

Hello,   I can't speak to whatever the OP's experience or solution may have been. However, if you'd like to message me the service tag, I'd be happy to check it's warranty status.

Sassy Natan · Answer

Having the same issue as tottebygger

Switch 1548P.

We power the Switch off after being 590 days on!! since we needed to move it.

Now when booting I get into u-boot.

trying TFTP I get this error:

ERROR: Ethernet external port not connected
at bcmiproc_eth.c:125/bcmiproc_eth_open()

trying loady:

u-boot> loady
Unknown command 'loady' - try 'help'

The switch in under warranty - system at the moment is down...

DELL-Erman O · Answer

Hello, it seems cannot load the boot image onto the device. It is stucked in u-boot mode. I recommend to you please reach your local support team, most likely they will replace it under warranty.

Regards,

raffmirk · Answer

Hello, Sassy, Did you resolve your issue ? I have the same problem. Regards, Rafał.

DELL-Young E · Answer

Hello,

bcmiproc_eth.c:125/bcmiproc_eth_open() >>This is hardware errors.

It is hardware related issues which won't be resolved by software, please raise an official case in tech support and get replacement.

https://dell.to/3H6XDqe

Respectfully,

Networking General

N-1524p u-boot load kernel file error

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