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May 23rd, 2016 20:00
Power connect 5548 won't boot and not cli access.
We have two Powerconnect 5548 used to distribute AV through the office we started to set up the second 5548 and were able to access the cli a couple times after that we have not been able to access the cli and we checked our cables against the other unit and it works fine. The switch seems to be stuck in location mode and we have no access to the switch in cli. Seems to me that the boot flash is bad, is there another way to access the 5548 and rewrite the flash back to factory default?
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DELL-Josh Cr
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May 25th, 2016 16:00
Hi,
Are you using the console to get the cli or through SSH?
LukcyBos
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May 25th, 2016 17:00
I have the terminal cable that came with the unit, it is hooked up to the Console Port and then goes through a USB serial adapter into my computer were I am running emulation to access the switch. This same setup works on my other 5548 switch.
LukcyBos
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May 25th, 2016 17:00
Using Console to get to cli.
DELL-Josh Cr
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May 25th, 2016 17:00
If you are not getting anything there is not anything that you can do, the only ways to reset the switch are through the boot menu, which requires some access. Page 76 downloads.dell.com/.../powerconnect-5500-series_ug_en-us.pdf
LukcyBos
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May 25th, 2016 19:00
So it sounds like something has happened to the boot file. Console doesn't register anything when it boots. The power lights flash along with the locator light on the front and not console ability. It also never finishes booting up. So I should send it in for repair to dell?
DELL-Josh Cr
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May 26th, 2016 09:00
Yes, that would be the best option at this point.
LukcyBos
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May 26th, 2016 12:00
Josh a very interesting thing happened today. After leaving the switch unplugged over night. This morning I was able to to console in to the unit twice, but was unable to erase the startup flash. The console seemed to be a different login in the I original saw with the unit. Now after rebooting a third time I seem to be locked out of the console. Is there a lockout feature on the switch that limits access, or do I need to keep the switch powered off again for a while and then try earning the startup flash? What would cause the switch to jump to locate mode at startup?
DELL-Josh Cr
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May 26th, 2016 13:00
There is not anything that should cause a lockout for access through the console. So you may want to try unplugging it again.