PowerConnect 3024 Help

Question

Hello, I recently purchased 2 PowerConnect 3024 Switches in AS IS condition. I was told that the switches might need to be reset. After some research in this forum, I found the instructions on how to reset them, but the main thing is that I don't know how to telnet into the switch via the Console Port. I am using Windows XP and when I connect the switch via Console Port using Serial Interface with the HyperTerminal Program, I can see the switch booting up and it comes up to a Enter Password: Prompt, but the thing is that I cannot type anything, or whatever I type doesn't go through, can anyone please help me with this. I will really appreciate your help.

Thank you,

GregG1 · Answer

The slimmed-down version of hyperterminal packaged with Windows XP has known emulation problems. I would suggest downloading Hyperterminal Private Edition from Hilgraeve at the following link:

www.hilgraeve.com

melodyfair · Answer

Hello, I've the same problem, already I've installed and working HyperACCESS, but it does not serve as anything, the message that I see is WELCOME and password is requested to me and since it does not recognize switch as password I cann't access, I've SVC TAG H69GS11 maybe serves as something I hope can help me, what can I do?, tank's a lot.

GregG1 · Answer

If you are able to input a password but the password is not recognized, you will need to follow the Password Recovery Procedure outlined in the following forum thread:

http://forums.us.dell.com/supportforums/board/message?board.id=pc_managed&message.id=800

If you are able to see the text from the terminal session but the session will not accept your input, try another terminal emulation program and/or another null modem cable. If a straight-through serial cable is used, you will typically see output but no input will be accepted. This will cause the same symptom.

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PowerConnect 3024 Help

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