powerconnect 5212 - reset password?

Question

Hi,

I need to reset the password on a PowerConnect 5212. I am logged into the console and can only login as guest. I can view info, but not change anything.

No one knows the admin password. I need to reset the switch to factory defaults and no one has a user id with the rights to do it. There doesn't appear to be a "reset pin hole" switch on the 5212's like there is for the powerconnect 2700 series switches.

Is there anyway to reset to factory defaults?

thanks,

Mike

Dell-Steve A · Answer

Mike,

For security reasons I'm not going to post the procedure here. But you can call into support at (800)822-8965 x7269404. Have the service tag handy, and give that to the call director. Make sure you have physical access to the switch when you call. Any PowerConnect support specialist should be able to walk you through defaulting the switch.

Michael Carsley · Answer

Thanks, That worked!

Dell-Steve A · Answer

It's a common misconception that an expired warranty means you won't receive phone support. Phone support is lifetime. The warranty only refers to service. When the warranty expires you can't receive a replacement for defective hardware, but you'll still have support.

luctec · Answer

What about if your warranty or service contract with Dell has expired? I have the same problem with a 3024 i just purchased on the internet. No one seems to remember the password and i need to get in and set it up.

Thanks

mariorg · Answer

I need reset password of 'admin' for  Dell PowerConnect 5212, from console (Serial)  what's the procedure without erase configuration ? Thanks

mariorg · Answer

you can make an exception and give me support for this via

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powerconnect 5212 - reset password?

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