Hi,

If you can connect to the console during boot you should be able to access the boot menu which will have the options to factory reset.

```I have a DB-9 to RJ45 crossover cable to connect to the console port, though it does not pick it up through putty. ```

Well I have the same issue. So like the inital question stated - is there another way to factory reset the switch if we can not "connect" via console and do not know what the default ip address is of the switch.

What would be another way of factory resetting the device?

Hi, thanks for choosing Dell. I'm afraid I don't see another way. Sorry I couldn't be of help this time. Let us know if you have any further questions. Wish you a good one.

Steps are given below-

1. Connect to the switch via the console port and manually reboot the switch
2. As soon as power is applied, press and hold the and keys simultaneously
3. At the menu, press R for the “[R]eturn to Factory Default” option
4. The switch will reboot and all configuration changes and password information is cleared

Regards,

Rachel Gomez