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June 12th, 2019 09:00

Stack N3024 + N3024EP-ON halt issue

Hi to the comunnity! I have two switches connected in stack and I have a very strange action. Randomly, I lost connectivity from them. Cannot access via web or putty. There is an only one way to start working again. Unplug and Plug the power cord to both of them. I have the firmware 6.5.2.15 in both switches.

The "show logging" says:

189> Jun 12 13:20:13 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 869 %% NOTE Link Up: Gi1/0/23
<189> Jun 12 13:20:13 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 858 %% NOTE Link Up: Te2/0/2
<189> Jun 12 13:20:13 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 856 %% NOTE Link Up: Te2/0/1
<189> Jun 12 13:20:13 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 854 %% NOTE Link Up: Gi2/0/4
<189> Jun 12 13:20:13 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 852 %% NOTE Link Up: Gi1/0/22
<189> Jun 12 13:20:13 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 849 %% NOTE Link Up: Gi1/0/18
<189> Jun 12 13:20:13 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 847 %% NOTE Link Up: Gi1/0/15
<189> Jun 12 13:20:13 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 845 %% NOTE Link Up: Gi1/0/13
<189> Jun 12 13:20:13 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 842 %% NOTE Link Up: Gi1/0/12
<189> Jun 12 13:20:13 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 837 %% NOTE Link Up: Gi1/0/11
<189> Jun 12 13:20:13 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 834 %% NOTE Link Up: Gi1/0/10
<189> Jun 12 13:20:12 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 832 %% NOTE Link Up: Gi1/0/7
<189> Jun 12 13:20:12 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 820 %% NOTE Link Up: Te1/0/2
<189> Jun 12 13:20:12 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 818 %% NOTE Link Up: Te1/0/1
<189> Jun 12 13:20:12 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 814 %% NOTE Link on Te2/0/1 is failed
<189> Jun 12 13:20:12 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 813 %% NOTE Link Down: Te2/0/1
<189> Jun 12 13:20:12 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 801 %% NOTE Link Up: Vl2678
<189> Jun 12 13:20:12 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 800 %% NOTE Link Up: Vl2654
<189> Jun 12 13:20:12 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 799 %% NOTE Link Up: Vl2625
<189> Jun 12 13:20:12 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 798 %% NOTE Link Up: Vl2615
<189> Jun 12 13:20:12 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 797 %% NOTE Link Up: Vl2612
<189> Jun 12 13:20:12 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 796 %% NOTE Link Up: Vl2609
<189> Jun 12 13:20:12 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 795 %% NOTE Link Up: Vl2608
<189> Jun 12 13:20:12 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 794 %% NOTE Link Up: Vl2600
<189> Jun 12 13:20:12 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 793 %% NOTE Link Up: Vl1
<189> Jun 12 13:20:12 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 791 %% NOTE Link Up: Te2/0/1
<189> Jun 12 13:20:11 ISSP-B7-COR1-R1-2 TRAPMGR[PoE Req]: traputil.c(763) 788 %% NOTE PoE: Gi2/0/1 power up
<190> Jun 12 13:20:11 ISSP-B7-COR1-R1-2 CKPT[tCkptSvc]: ckpt_task.c(423) 787 %% INFO Checkpoint operation to backup unit 1 complete.
<189> Jun 12 13:20:11 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 786 %% NOTE Power On Start has completed on unit 2.
<190> Jun 12 13:20:11 ISSP-B7-COR1-R1-2 CKPT[tCkptSvc]: ckpt_task.c(523) 785 %% INFO New backup manager selected, unit 1.
<190> Jun 12 13:20:11 ISSP-B7-COR1-R1-2 UNITMGR[unitMgrTask]: unitmgr.c(2676) 785 %% INFO Power On Start complete on unit 2
<190> Jun 12 13:20:10 ISSP-B7-COR1-R1-2 OpEN[tRpcsrv.01000]: openapi_logging.c(1294) 781 %% INFO SUPPORT-ASSIST: SupportAssist service starting.
<190> Jun 12 13:20:09 ISSP-B7-COR1-R1-2 General[procLOG]: procmgr.c(808) 779 %% INFO Application Started (SupportAssist, ID = 13, PID = 1587
<189> Jun 12 13:20:09 ISSP-B7-COR1-R1-2 General[procLOG]: procmgr.c(2444) 777 %% NOTE Administrative Command:app-start SupportAssist
<189> Jun 12 13:20:08 ISSP-B7-COR1-R1-2 USB_FD[emWeb]: usbFlashDrive_core.c(903) 332 %% NOTE There is startup-config on flash.
<190> Jun 12 13:20:08 ISSP-B7-COR1-R1-2 AUTO_INST[emWeb]: auto_install_control.c(1358) 331 %% INFO AutoInstall is stopped.
<189> Jun 12 13:20:08 ISSP-B7-COR1-R1-2 SIM[emWeb]: sim_util.c(3853) 330 %% NOTE Switch firmware operational: Dell EMC Networking N3024EP-ON, 6.5.2.15, Linux 3.6.5-e3cd5a07, v1.0.5
<190> Jun 12 13:20:07 ISSP-B7-COR1-R1-2 General[procLOG]: procmgr.c(3685) 328 %% INFO Application Terminated (SupportAssist, ID = 13, PID = 1515
<190> Jun 12 13:20:07 ISSP-B7-COR1-R1-2 DOT3AD[emWeb]: dot3ad_db.c(706) 325 %% INFO Interface Gi2/0/1 added to ch1.
<190> Jun 12 13:20:07 ISSP-B7-COR1-R1-2 DOT3AD[emWeb]: dot3ad_db.c(706) 323 %% INFO Interface Gi1/0/1 added to ch1.
<189> Jun 12 13:20:07 ISSP-B7-COR1-R1-2 General[procLOG]: procmgr.c(2455) 322 %% NOTE Administrative Command:app-stop SupportAssist
<189> Jun 12 13:20:07 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 321 %% NOTE Instance 0 has elected a new STP root: 0000:2004:0f1e:24b0
<189> Jun 12 13:20:07 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 320 %% NOTE Unit 2 elected as the new STP root
<190> Jun 12 13:20:07 ISSP-B7-COR1-R1-2 CLI_WEB[emWeb]: cmd_logger_api.c(260) 319 %% INFO [CLI:admin:EIA-232] Access level of user administrator has been set to 15
<190> Jun 12 13:20:07 ISSP-B7-COR1-R1-2 CLI_WEB[emWeb]: cmd_logger_api.c(260) 318 %% INFO [CLI:admin:EIA-232] New user administrator has been added
<189> Jun 12 13:20:07 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 314 %% NOTE Link on Vl2678 is failed
<189> Jun 12 13:20:07 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 313 %% NOTE Link Down: Vl2678
<189> Jun 12 13:20:07 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 310 %% NOTE Link on Vl2654 is failed
<189> Jun 12 13:20:07 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 309 %% NOTE Link Down: Vl2654
<189> Jun 12 13:20:07 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 306 %% NOTE Link on Vl2625 is failed
<189> Jun 12 13:20:07 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 305 %% NOTE Link Down: Vl2625
<189> Jun 12 13:20:07 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 302 %% NOTE Link on Vl2615 is failed
<189> Jun 12 13:20:07 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 301 %% NOTE Link Down: Vl2615
<189> Jun 12 13:20:07 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 298 %% NOTE Link on Vl2612 is failed
<189> Jun 12 13:20:07 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 297 %% NOTE Link Down: Vl2612
<189> Jun 12 13:20:07 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 294 %% NOTE Link on Vl2609 is failed
<189> Jun 12 13:20:07 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 293 %% NOTE Link Down: Vl2609
<189> Jun 12 13:20:07 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 290 %% NOTE Link on Vl2608 is failed
<189> Jun 12 13:20:07 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 289 %% NOTE Link Down: Vl2608
<189> Jun 12 13:20:07 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 286 %% NOTE Link on Vl2600 is failed
<189> Jun 12 13:20:07 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 285 %% NOTE Link Down: Vl2600
<189> Jun 12 13:20:07 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 282 %% NOTE Link on Vl1 is failed
<189> Jun 12 13:20:07 ISSP-B7-COR1-R1-2 TRAPMGR[trapTask]: traputil.c(721) 281 %% NOTE Link Down: Vl1
<190> Jun 12 10:20:07 0.0.0.0-2 CLI_WEB[emWeb]: sysapi.c(2706) 279 %% INFO Configuration file read from flash!
<190> Jun 12 10:20:06 0.0.0.0-2 OpEN[tRpcsrv.01000]: openapi_logging.c(1294) 276 %% INFO SUPPORT-ASSIST: SupportAssist service starting.
<189> Jun 12 10:20:04 0.0.0.0-2 TRAPMGR[trapTask]: traputil.c(721) 83 %% NOTE Unit 2 is the new stack master, Old stack master unit is 0
<189> Jun 12 10:20:03 0.0.0.0-2 IP[tRpcsrv.02000]: openr_policy.c(1438) 81 %% NOTE Added RPPI routing policy client ospf:0.
<190> Jun 12 10:20:03 0.0.0.0-2 CLI_WEB[emWeb]: sysapi.c(2706) 79 %% INFO Configuration file read from flash!
<190> Jun 12 10:20:03 0.0.0.0-2 HA[Cnfgr_Thread ]: userapp_config_db_cfg.c(827) 78 %% INFO Unable to stop HiveAgent application
<190> Jun 12 10:20:03 0.0.0.0-2 HA[Cnfgr_Thread ]: userapp_config_db_cfg.c(725) 77 %% INFO Hiveagent was installed
<190> Jun 12 10:20:03 0.0.0.0-2 General[procLOG]: procmgr.c(808) 76 %% INFO Application Started (SupportAssist, ID = 13, PID = 1515
<189> Jun 12 10:20:03 0.0.0.0-2 General[procLOG]: procmgr.c(2444) 75 %% NOTE Administrative Command:app-start SupportAssist
<189> Jun 12 10:20:02 0.0.0.0-2 General[Cnfgr_Thread ]: l7utils_inet_addr.c(513) 73 %% NOTE INET_ADDR:Invalid FamilyType - 156
<189> Jun 12 10:20:01 0.0.0.0-2 TRAPMGR[Cnfgr_Thread ]: traputil.c(763) 72 %% NOTE Stack-port link up: Index: 201 Unit: 2 Tag: 0/28
<189> Jun 12 10:20:01 0.0.0.0-2 TRAPMGR[Cnfgr_Thread ]: traputil.c(763) 71 %% NOTE Stack-port link up: Index: 200 Unit: 2 Tag: 0/27
<189> Jun 12 10:20:01 0.0.0.0-2 TRAPMGR[spmTask]: traputil.c(763) 67 %% NOTE Stack-port link up: Index: 101 Unit: 1 Tag: 0/28
<189> Jun 12 10:20:01 0.0.0.0-2 TRAPMGR[spmTask]: traputil.c(763) 66 %% NOTE Stack-port link up: Index: 100 Unit: 1 Tag: 0/27
<190> Jun 12 10:20:01 0.0.0.0-2 RADIUS[radius_task]: radius_api.c(10690) 63 %% INFO RADIUS: Sending Radius server state change event to interested users: 1
<189> Jun 12 10:20:01 0.0.0.0-2 SIM[Cnfgr_Thread ]: sim_svc_port.c(337) 61 %% NOTE Service port IPv4 address has been set to 0.0.0.0.
<190> Jun 12 10:19:37 0.0.0.0-2 General[procLOG]: procmgr.c(808) 29 %% INFO Application Started (traceroute-0, ID = 12, PID = 1481
<189> Jun 12 10:19:37 0.0.0.0-0 General[procLOG]: procmgr.c(2444) 25 %% NOTE Administrative Command:app-start traceroute-0
<190> Jun 12 10:19:37 0.0.0.0-0 General[procLOG]: procmgr.c(808) 24 %% INFO Application Started (ping-0, ID = 11, PID = 1474
<189> Jun 12 10:19:36 0.0.0.0-0 General[procLOG]: procmgr.c(2444) 23 %% NOTE Administrative Command:app-start ping-0
<190> Jun 12 10:19:35 0.0.0.0-0 General[procLOG]: procmgr.c(808) 22 %% INFO Application Started (ospf-00, ID = 10, PID = 1400
<189> Jun 12 10:19:35 0.0.0.0-0 General[procLOG]: procmgr.c(2444) 21 %% NOTE Administrative Command:app-start ospf-00 0
<190> Jun 12 10:19:35 0.0.0.0-0 General[procLOG]: procmgr.c(808) 20 %% INFO Application Started (vr-agent-0, ID = 9, PID = 1392
<189> Jun 12 10:19:35 0.0.0.0-0 General[procLOG]: procmgr.c(2444) 18 %% NOTE Administrative Command:app-start vr-agent-0
<190> Jun 12 10:19:35 0.0.0.0-0 VR_AGENT[Cnfgr_Thread ]: vr_agent_api.c(72) 14 %% INFO initialized the clnt addr:/tmp/fpcvragent.00,family:1
<190> Jun 12 10:19:34 0.0.0.0-1 UNITMGR[Cnfgr_Thread ]: unitmgr_status.c(150) 12 %% INFO Unit Manager status sampling initialization done
<185> Jun 12 10:19:34 0.0.0.0-1 SIM[Cnfgr_Thread ]: sim_util.c(3908) 11 %% ALRT Switch was reset due to software initiated exit.
<189> Jun 12 10:19:34 0.0.0.0-1 OSAPI[fp_main_task]: osapi_netlink.c(551) 10 %% NOTE Unable to add the entry to /etc/iproute2/rt_protos.
<186> Jun 12 10:19:33 0.0.0.0-1 General[fp_main_task]: bootos.c(191) 9 %% CRIT Event(0xaaaaaaaa)
<189> Jun 12 10:19:33 0.0.0.0-1 BSP[fp_main_task]: bootos.c(175) 8 %% NOTE BSP initialization complete, starting switch firmware.
<190> Jun 12 10:19:33 0.0.0.0-1 OSAPI[fp_main_task]: osapi_crash.c(1292) 7 %% INFO 2 Crashlogs found.
<190> Jun 12 10:19:33 0.0.0.0-1 DRIVER[fp_main_task]: broad_hpc_stacking.c(1267) 6 %% INFO Configuring CPUTRANS RX
<190> Jun 12 10:19:33 0.0.0.0-1 DRIVER[fp_main_task]: broad_hpc_stacking.c(1255) 5 %% INFO Configuring CPUTRANS TX
<190> Jun 12 10:19:33 0.0.0.0-1 DRIVER[fp_main_task]: broad_hpc_stacking.c(1220) 4 %% INFO Adding BCM transport pointers
<189> Jun 12 10:19:29 0.0.0.0-1 General[fp_main_task]: sdm_template_mgr.c(488) 3 %% NOTE Booting with default SDM template Data Center - IPv4 and IPv6.
<190> Jun 12 10:19:28 0.0.0.0-1 General[procLOG]: procmgr.c(3685) 2 %% INFO Application Terminated (user.start, ID = 7, PID = 1177
<185> Jun 12 10:19:28 0.0.0.0-0 General[fp_main_task]: osapi.c(1295) 1 %% ALRT Error 136157076 (0x81d9794)

Any idea?

Regards,

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June 12th, 2019 15:00

Hi,

It looks like there is some connectivity issue? Have you checked the cable? Can you update the firmware?

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