Switch credentials not working when Adding Device

Question

Credentials work for SSH access but fail when adding device application.log 24 Jan 2020 10:10:04,585 [clientInboundChannel-19] WARN com.dell.supportassist.persistence.dao.impl.DeviceDiscoveryRuleRunningStatusDAO- 58 - DeviceDiscoveryRuleRunningStatus Record : IP : 10.100.9.136, Status : QUEUED, RuleID : 1579860604538_7413867144882751016 24 Jan 2020 10:10:09,100 [SAE-AddDeviceIdentify-Queue-Processor-0] INFO com.dell.supportassist.collector.utils.TransformationHelper- 354 - Asset Credential type is USE_DEVICE_CREDENTIAL 24 Jan 2020 10:10:09,100 [SAE-AddDeviceIdentify-Queue-Processor-0] INFO com.dell.supportassist.core.handlers.DeviceIdentificationHandlerImpl- 217 - %%%Started portscan from SAC for device 10.100.9.136 24 Jan 2020 10:10:13,679 [SAE-AddDeviceIdentify-Queue-Processor-0] INFO com.dell.supportassist.deviceidentification.PortScanWrapper- 146 - Protocols opened for device:10.100.9.136 are:[SSH, SNMP] 24 Jan 2020 10:10:13,679 [SAE-AddDeviceIdentify-Queue-Processor-0] INFO com.dell.supportassist.core.handlers.DeviceIdentificationHandlerImpl- 222 - %%%Completed portscan from SAC for device 10.100.9.136 24 Jan 2020 10:10:13,679 [DIDServiceWrapperPool-0] INFO com.dell.supportassist.deviceidentification.DeviceDiscovery- 58 - discover Device Start : 10.100.9.136 24 Jan 2020 10:10:13,679 [DeviceDiscoveryPool-0] INFO com.dell.supportassist.deviceidentification.DiscoveryThread- 121 - DeviceIdentification : SNMP Thread Called for -10.100.9.136thread ID - 840 24 Jan 2020 10:10:13,679 [DeviceDiscoveryPool-0] INFO com.dell.supportassist.deviceidentification.DiscoveryThread- 1723 - SNMP community string is blank for device:10.100.9.136. Identification can't be done using SNMP. 24 Jan 2020 10:10:13,679 [DeviceDiscoveryPool-1] INFO com.dell.supportassist.deviceidentification.DiscoveryThread- 162 - DeviceIdentification : SSH Thread Called for -10.100.9.136thread ID - 841 24 Jan 2020 10:10:13,694 [DeviceDiscoveryPool-1] INFO com.dell.supportassist.deviceidentification.DiscoveryThread- 834 - DeviceIdentification :Started SSH Protocol Identification for device:10.100.9.136 24 Jan 2020 10:10:13,694 [DeviceDiscoveryPool-1] INFO com.dell.supportassist.deviceidentification.DiscoveryThread- 847 - Initializing CLIWrapper for device:10.100.9.136 24 Jan 2020 10:10:30,695 [DeviceDiscoveryPool-1] INFO com.dell.supportassist.collector.cli.executor.SSHExecutor- 115 - Did all formalities of connecting to MN, final isConnected = true 24 Jan 2020 10:10:30,695 [DeviceDiscoveryPool-1] INFO com.dell.supportassist.deviceidentification.DiscoveryThread- 850 - Initialized CLIWrapper for device:10.100.9.136 24 Jan 2020 10:10:45,726 [SSHDiscoveryPool-0] INFO com.dell.supportassist.collector.cli.executor.SSHExecutor- 565 - Came in disConnect Call to properly close the open session. 24 Jan 2020 10:10:45,726 [DIDServiceWrapperPool-0] INFO com.dell.supportassist.deviceidentification.DeviceDiscovery- 80 - discover Device End : 10.100.9.136 24 Jan 2020 10:10:45,726 [DIDServiceWrapperThread-0] INFO com.dell.supportassist.deviceidentification.DIDServiceWrapper- 114 - DeviceDiscovery has returned identification results for device:10.100.9.136 24 Jan 2020 10:10:45,742 [DIDServiceWrapperThread-0] INFO com.dell.supportassist.deviceidentification.DIDServiceWrapper- 142 - Device Address:fe7cf75d392fec6ab350ed806ff03908 is generated for device:10.100.9.136 24 Jan 2020 10:10:50,258 [DIDServiceWrapperThread-0] INFO com.dell.supportassist.commons.ProtocolCredentialValidator- 50 - Mandatory credentials fetched for:fe7cf75d392fec6ab350ed806ff03908 after DID. Error code will be cleared for other protocols 24 Jan 2020 10:10:50,258 [DIDServiceWrapperThread-0] INFO com.dell.supportassist.commons.ProtocolCredentialValidator- 80 - SNMP credentials are not entered for device:fe7cf75d392fec6ab350ed806ff03908, error code will be raised. 24 Jan 2020 10:10:50,258 [DIDServiceWrapperThread-0] INFO com.dell.supportassist.deviceidentification.DIDServiceWrapper- 177 - Finished Identification for device:10.100.9.136 24 Jan 2020 10:10:50,273 [SAE-AddDeviceIdentify-Queue-Processor-0] INFO com.dell.supportassist.did.discoveryhandler.DeviceDiscoveryBaseHandler- 840 - Identify results for deviceAddress: 10.100.9.136 IP: 10.100.9.136 Type: Networking SubType: Ethernet Family: Dell Networking Model: Dell Networking S4128F-ON Make: Dell EMC Networking Software Version: 10.4.2.2 SupportedProtocols: [SSH, SNMP] 24 Jan 2020 10:10:50,320 [SAE-AddDeviceIdentify-Queue-Processor-0] INFO com.dell.supportassist.primsae.utils.device.DeviceOperationHelper- 360 - Device Information deleted for deviceId:1579860604538|7413867144882751016 24 Jan 2020 10:10:50,320 [SAE-AddDeviceIdentify-Queue-Processor-0] ERROR com.dell.supportassist.did.websocket.handler.AddSingleDeviceHandler- 121 - identificationFailed for deviceid:1579860604538|7413867144882751016 with error Code:SA-16006 24 Jan 2020 10:10:50,320 [SAE-AddDeviceIdentify-Queue-Processor-0] INFO com.dell.supportassist.common.model.BaseConsumerCommons- 51 - acknowledge message called : 10.100.9.136 RestActivity.log 24 Jan 2020 10:10:04,585 [clientInboundChannel-19] WARN com.dell.supportassist.persistence.dao.impl.DeviceDiscoveryRuleRunningStatusDAO- 58 - DeviceDiscoveryRuleRunningStatus Record : IP : 10.100.9.136, Status : QUEUED, RuleID : 1579860604538_7413867144882751016 24 Jan 2020 10:10:09,100 [SAE-AddDeviceIdentify-Queue-Processor-0] INFO com.dell.supportassist.collector.utils.TransformationHelper- 354 - Asset Credential type is USE_DEVICE_CREDENTIAL 24 Jan 2020 10:10:09,100 [SAE-AddDeviceIdentify-Queue-Processor-0] INFO com.dell.supportassist.core.handlers.DeviceIdentificationHandlerImpl- 217 - %%%Started portscan from SAC for device 10.100.9.136 24 Jan 2020 10:10:13,679 [SAE-AddDeviceIdentify-Queue-Processor-0] INFO com.dell.supportassist.deviceidentification.PortScanWrapper- 146 - Protocols opened for device:10.100.9.136 are:[SSH, SNMP] 24 Jan 2020 10:10:13,679 [SAE-AddDeviceIdentify-Queue-Processor-0] INFO com.dell.supportassist.core.handlers.DeviceIdentificationHandlerImpl- 222 - %%%Completed portscan from SAC for device 10.100.9.136 24 Jan 2020 10:10:13,679 [DIDServiceWrapperPool-0] INFO com.dell.supportassist.deviceidentification.DeviceDiscovery- 58 - discover Device Start : 10.100.9.136 24 Jan 2020 10:10:13,679 [DeviceDiscoveryPool-0] INFO com.dell.supportassist.deviceidentification.DiscoveryThread- 121 - DeviceIdentification : SNMP Thread Called for -10.100.9.136thread ID - 840 24 Jan 2020 10:10:13,679 [DeviceDiscoveryPool-0] INFO com.dell.supportassist.deviceidentification.DiscoveryThread- 1723 - SNMP community string is blank for device:10.100.9.136. Identification can't be done using SNMP. 24 Jan 2020 10:10:13,679 [DeviceDiscoveryPool-1] INFO com.dell.supportassist.deviceidentification.DiscoveryThread- 162 - DeviceIdentification : SSH Thread Called for -10.100.9.136thread ID - 841 24 Jan 2020 10:10:13,694 [DeviceDiscoveryPool-1] INFO com.dell.supportassist.deviceidentification.DiscoveryThread- 834 - DeviceIdentification :Started SSH Protocol Identification for device:10.100.9.136 24 Jan 2020 10:10:13,694 [DeviceDiscoveryPool-1] INFO com.dell.supportassist.deviceidentification.DiscoveryThread- 847 - Initializing CLIWrapper for device:10.100.9.136 24 Jan 2020 10:10:30,695 [DeviceDiscoveryPool-1] INFO com.dell.supportassist.collector.cli.executor.SSHExecutor- 115 - Did all formalities of connecting to MN, final isConnected = true 24 Jan 2020 10:10:30,695 [DeviceDiscoveryPool-1] INFO com.dell.supportassist.deviceidentification.DiscoveryThread- 850 - Initialized CLIWrapper for device:10.100.9.136 24 Jan 2020 10:10:45,726 [SSHDiscoveryPool-0] INFO com.dell.supportassist.collector.cli.executor.SSHExecutor- 565 - Came in disConnect Call to properly close the open session. 24 Jan 2020 10:10:45,726 [DIDServiceWrapperPool-0] INFO com.dell.supportassist.deviceidentification.DeviceDiscovery- 80 - discover Device End : 10.100.9.136 24 Jan 2020 10:10:45,726 [DIDServiceWrapperThread-0] INFO com.dell.supportassist.deviceidentification.DIDServiceWrapper- 114 - DeviceDiscovery has returned identification results for device:10.100.9.136 24 Jan 2020 10:10:45,742 [DIDServiceWrapperThread-0] INFO com.dell.supportassist.deviceidentification.DIDServiceWrapper- 142 - Device Address:fe7cf75d392fec6ab350ed806ff03908 is generated for device:10.100.9.136 24 Jan 2020 10:10:50,258 [DIDServiceWrapperThread-0] INFO com.dell.supportassist.commons.ProtocolCredentialValidator- 50 - Mandatory credentials fetched for:fe7cf75d392fec6ab350ed806ff03908 after DID. Error code will be cleared for other protocols 24 Jan 2020 10:10:50,258 [DIDServiceWrapperThread-0] INFO com.dell.supportassist.commons.ProtocolCredentialValidator- 80 - SNMP credentials are not entered for device:fe7cf75d392fec6ab350ed806ff03908, error code will be raised. 24 Jan 2020 10:10:50,258 [DIDServiceWrapperThread-0] INFO com.dell.supportassist.deviceidentification.DIDServiceWrapper- 177 - Finished Identification for device:10.100.9.136 24 Jan 2020 10:10:50,273 [SAE-AddDeviceIdentify-Queue-Processor-0] INFO com.dell.supportassist.did.discoveryhandler.DeviceDiscoveryBaseHandler- 840 - Identify results for deviceAddress: 10.100.9.136 IP: 10.100.9.136 Type: Networking SubType: Ethernet Family: Dell Networking Model: Dell Networking S4128F-ON Make: Dell EMC Networking Software Version: 10.4.2.2 SupportedProtocols: [SSH, SNMP] 24 Jan 2020 10:10:50,320 [SAE-AddDeviceIdentify-Queue-Processor-0] INFO com.dell.supportassist.primsae.utils.device.DeviceOperationHelper- 360 - Device Information deleted for deviceId:1579860604538|7413867144882751016 24 Jan 2020 10:10:50,320 [SAE-AddDeviceIdentify-Queue-Processor-0] ERROR com.dell.supportassist.did.websocket.handler.AddSingleDeviceHandler- 121 - identificationFailed for deviceid:1579860604538|7413867144882751016 with error Code:SA-16006 24 Jan 2020 10:10:50,320 [SAE-AddDeviceIdentify-Queue-Processor-0] INFO com.dell.supportassist.common.model.BaseConsumerCommons- 51 - acknowledge message called : 10.100.9.136

DELL-Josh Cr · Answer

Hi, Did you configure the snmp user? Page 104 https://downloads.dell.com/manuals/common/os10_enterprise-ug_en-us.pdf

PZstems · Answer

Hi Josh,The problem is that these Devices were added before using these credentials and stopped working without any changes being made.&#xa0;&#xa0;

DELL-Josh Cr · Answer

The devices were already added to supportassist?

Networking General

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