2 Posts
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24672
Bluetooth error code 54
hi! I have an Inspiron 7501 and i've noticed this error in the bluetooth Device Manager windows : This device has failed and is undergoing a reset. (Code 54). In fact, it happens that my bluetooth mice stop working when this error accurs. Restarting the system solved the problem only temporary. Someone knows a solution?
Thanks.
jamielv
1 Message
0
January 31st, 2024 02:24
@T3knik Thanks a ton. This was the first thing I tried and it worked like a charm.
4Sluth
7 Posts
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February 7th, 2024 19:15
I have had bluetooth problems witrh my XPS 9500 for over a month. At first the Bluetooth connection to the mouse would come and go. I tried a Logitech wireless (non Bluetooth) mouse and found that if I left the receiver installed my Bluetooth worked fine. After several days I began having problems again and found that the Bluetooth device had failed to start (error code 54). I have now rolled back the Bluetooth driver to 22.130.0.2. The bluetooth is working but my mouse is still intermittent. I plugged the mouse receiver in again and my connection to the Bluetooth mouse is snow constant. I believe the origin of the problem may have been Dell Support Assist which installed new drivers that cause the problem.
Dell needs to address this problem
4Sluth
7 Posts
0
February 7th, 2024 23:50
I have suspected a power management problem all along and have finally fully restored the Bluetooth connectivity.
Besides rolling back to Bluetooth driver 22.130.0.2, I made changes power management settings in the device manager. Open the manager. click on View and select Devices by connection. Scroll down to Human Interface Devices. Expand and find the Bluetooth Low Energy GATT compliant HID device. Right click and click on Properties. Select the Power Management Tab. Uncheck the Allow the computer to turn off this device to save power.
After making that change I have not had any problems.