Bluetooth Gone Missing

Thanks Esquire,

I'm new to this. Here goes again.

I haven't been able to get my bluetooth working on my insipron 510m since reformatting my PC a while ago. Prior to the reformat I had the bluetooth working.

I reinstalled the driver (R82522) and now there isn't even a bluetooth device listed in the device manager!

I still have the bluetooth icon in the system tray as well as the blue tooth icons in the control panel.



When I right click on the systray icon and select enable bluetooth radio (the only option) I get this message:

I was getting this message before I reinstalled the driver.

When I click on the config icon nothing happens then eventually I get the following message:


When I click on the Devices icon I don't see any devices listed any more! (there were two entries in there before, Dell Truemobile Bluetooth and Intel Bluetooth enumerator or something like that)



Where has it gone and how do i fix it?

If anyone can help I'd really appreciate it.

Geno

Paul, please don't link to images on your hard drive - only you can see it on that computer.  If you have any doubt, try reading this post on another computer.

There are several free hosting service you can use that provide upload and link to images over the Internet.  For example: http://tinypic.com/

You have two Bluetooth icons in Control Panel because there are two Bluetooth services - Windows XP SP2's own (Bluetooth Devices) and Dell provided Widcomm/Broadcom stack/driver (Bluetooth Configuration).

Try uninstall the Dell version, reboot and disable Windows XP Bluetooth support: http://support.microsoft.com/kb/889814/, followed by reinstalling the Dell driver and stack.

Great! Thanks again Esquire. I really appreciate your help.

Okay I tried this. However a few things went wrong!

I uninstalled the dell bluetooth software without problem, rebooted then proceeded to follow the process to remove the windows bluetooth.

1. I couldn't find the devices in the device manager. As I mentioned they were there until I tried to reinstall the bluetooth drivers the first time.



2. I went to rename the files in the C:\windows\inf directory. I only found Bth.inf not bth.pnf. There were some other ones there that started with bth but I didn't touch those.



3. I rebooted then tried to reinstall the dell bluetooth driver. It was doing it's thing then came up with:



I have gone into the add hardware to 'detect' any new hardware, but it doesn't find it, also I have look in the bios and it says that the bluetooth is 'installed'.

Clicking okay just pops the message up again.

Any further advice?

Geno

By the way, have you installed NSS before other hardware drivers?

http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R96945&SystemID=INS_PNT_PM_510M&os=WW1&osl=en&deviceid=3601&devlib=0&typecnt=1&vercnt=1&formatcnt=1&libid=7&fileid=125723

 

I just took a look at R82522.EXE and there is a driver INF file present - it includes entries for both the Dell TrueMobile Bluetooth Module and Dell Wireless 350 Bluetooth Internal Card.

If you uninstall the Dell driver and revert back to SP2 built-in stack, does Windows detect the Bluetooth module and install its software?  You can tell if Windows XP SP2 has detected the hardware by the Bluetooth Device icon being present and by having Bluetooth Generic Radio in Device Manager.

I've installed that driver that you mentioned - I didn't have that one installed previously. Not sure what it does. After Ive installed and done a reboot nothing else noticeable happens.

I uninstalled the Dell driver. Windows does not detect any new hardware and in the device manager there are no bluetooth devices (unchanged as from last pic of the device manager).

The only bluetooth icon left is the 'Bluetooth devices on the control panel. When i bring this up the hardware tab has no devices on it (also as per previous pics).

cheers
Geno

I presume there was no Bluetooth device detected even before you installed R82522.Exe for the very first time?

After reinstalling Windows, you need to install NSS first, ahead of Intel Mobile Chipset, followed by other drivers.  Consider reinstalling your operating system again, in this order:

• NSS
• Intel Mobile Chipset
• Video/Display driver
• Sound/Audio driver
• Touchpad
• Modem
• Network card
• Wireless adapter
• Bluetooth