Bluetooth icon is not in Control Panel or SysTray, cannot get BlueTooth to run

Question

My XPS-15 has a Bluetooth driver installed (Intel Centrino Wireless Bluetooth 3.0+ Highspeed Virtual Adaptor). But there is no Bluetooth icon in either SysTray or in Control Panel.

I looked in Device manager and there is a Bluetooth driver installed. When I tried to update it, Device Manager said it was the latest (14.2.0.5) version.

Fn F2 only enables WiFi, no mention of Bluetooth.

entering bttray in the command box results in no hits.

How can I get Bluetooth to run?

DELL-Satya P · Accepted Answer

Hi Paulnine,

Thank you for providing the details. I have checked the system specifications and I noticed that the system was shipped with Intel WiFi Link 1000 Wireless-N Mini-Card which does NOT support bluetooth. Rick was right.

The Dell™ XPS™ L502X systems offer Wireless LAN (Wi-Fi) and Bluetooth® 3.0 (BT) combination mini-cards:

Intel WiFi Link 6200 Wireless-N + Bluetooth 3.0 Mini-Card

Intel WiFi Link 6300 Wireless-N + Bluetooth 3.0 Mini-Card

You will need to get one of these cards for bluetooth to be working.

Please reply if you have any further questions.

DELL-Satya P · Answer

Hi paulnine, 1. Click start.2. Type Bluetooth in search box.3. Click on Change Bluetooth settings.4. Select 'Show the Bluetooth icon in the notification area' and click OK Please reply if you have any further questions.

BODa_abdou · Answer

i bought Dell Vostro 1540 on 22/9/2012 >> i have a problem with the bluetooth, i'm able to ON it and it is searchable and i'm able to find any device by it and find it by any device. but the problem is that i'm not able to establish a connection or send or recieve files.

the bluetooth with defined as generic bluetooth in the device manager but after i install the correc driver it defined as "Dell wireless 1701 bluetooth v3.0 +HS"

and i can found my searched devices in th my device window but can not send or recieve files

paulnine · Answer

Satya P

Thanks for the suggestion, but the only hits i get from typing "Bluetooth" are "View Devices and Printers" and "Set up a connection or network"

I don;t get anything like a "Bluetooth settings" dialogue

Any thoughts?

DELL-Satya P · Answer

Hi paulnine,

Please open Device manager and expand Network adapter. Please let me know the Wireless network adapter card model number that is listed. Click on my user name and add me as a friend, provide the system service tag, name of the owner and contact number. I will check the system hardware specifications and get back to you.

PudgyOne · Answer

paulnine,   Places to look to see if your Bluetooth Connection is enabled   Also try reading... Bluetooth connection and pairing     Rick

paulnine · Answer

I went to device manager, expanded network adaptor - but i have no idea which of the items displayed is a Wireless network adapter card . All I can see are:

Intel Wifi link 1000 BGN

microsoft virtual wifi mimiport adaptor

microsoft virtual wifi mimiport adaptor #2

realtek PCIe GBE family controller

which one should i get the info on?

paulnine · Answer

dear rockstar

here it is

Host Name: WALTER-PC

OS Name: Microsoft Windows 7 Home Premium

OS Version: 6.1.7601 Service Pack 1 Build 7601

OS Manufacturer: Microsoft Corporation

OS Configuration: Standalone Workstation

OS Build Type: Multiprocessor Free

Registered Owner: Walter

Registered Organization: Microsoft

Product ID:

Original Install Date: 13/11/2011, 08:53:24

System Boot Time: 29/09/2012, 15:50:02

System Manufacturer: Dell Inc.

System Model: Dell System XPS L502X

System Type: x64-based PC

Processor(s): 1 Processor(s) Installed.

[01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~2401 Mhz

BIOS Version: Dell Inc. A06, 20/07/2011

Windows Directory: C:\Windows

System Directory: C:\Windows\system32

Boot Device: \Device\HarddiskVolume2

System Locale: en-gb;English (United Kingdom)

Input Locale: en-gb;English (United Kingdom)

Time Zone: (UTC) Dublin, Edinburgh, Lisbon, London

Total Physical Memory: 6,038 MB

Available Physical Memory: 3,748 MB

Virtual Memory: Max Size: 12,075 MB

Virtual Memory: Available: 8,303 MB

Virtual Memory: In Use: 3,772 MB

Page File Location(s): C:\pagefile.sys

Domain: WORKGROUP

Logon Server: \\WALTER-PC

Hotfix(s): 131 Hotfix(s) Installed.

[01]: 982861

[02]: KB971033

[03]: KB2393802

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Network Card(s): 4 NIC(s) Installed.

[01]: Realtek PCIe GBE Family Controller

Connection Name: Local Area Connection

Status: Media disconnected

[02]: Intel(R) WiFi Link 1000 BGN

Connection Name: Wireless Network Connection

Status: Media disconnected

[03]: Microsoft Virtual WiFi Miniport Adapter

Connection Name: Wireless Network Connection 2

Status: Media disconnected

[04]: Microsoft Virtual WiFi Miniport Adapter

Connection Name: Wireless Network Connection 3

Status: Media disconnected

PudgyOne · Answer

paulnine,   Can you run Finding System Information REMOVE YOUR PRODUCT ID, if using XP, run an ipconfig /all log and post it back here.   Rick

PudgyOne · Answer

paulnine,

I do not see a Bluetooth adapter listed. The Intel(R) WiFi Link 1000 BGN adapter does not have Bluetooth.

If you click on the blue DELL-Satya P on the next page, start conversation with, please provide the service tag number and he can check to see if your system has Bluetooth adapter installed.

Rick

paulnine · Answer

rick thanks I have done as you said But how is it possible that a new Dell does not have bluetooth? (one year old)

PudgyOne · Answer

paulnine,

The service tag will tell if there was Bluetooth installed.

You can go to Dell Warranty Status enter your service tag number, then click on original configuration. Look and see if a Bluetooth adapter was installed.

Rick

paulnine · Answer

dear Satya and Rick

Thank you for your enthusiastic help - very well followed up.

but how could Dell sell me a laptop without Bluetooth?

Its like buying shoes and finding they did not include laces

PaulNine

PudgyOne · Answer

PaulNine,

Some models, Dell selects the wirless adapters and some nodels the wireless adapter is optional.

Same goes for Bluetooth, Bluetooth is optional on many models. The newer adapters have Bluetooth built in them.

I do have shoes that do not have laces, they're slip on and they're very comfortable.

You options is to purchase a usb Bluetooth adapter or purchase a mini card adapter that has Bluetooth. INSTRUCTIONS HERE <ADMIN NOTE: Broken link has been removed from this post by Dell> to replace the mini card.

Rick

Networking, Internet, & Bluetooth

Bluetooth icon is not in Control Panel or SysTray, cannot get BlueTooth to run

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