Broadcom 440x in my 8600 not working

Question

I am trying to set up Earthlink cable internet service in my 8600. Windows XP reconizes that I pluged in the ethernet connection, but the Earthlink software cannot detect a connection; saying that a network connection must be setup. However the software does list the Broadcom 440X as a option but says that the connection failed. The broadcom Lan/hi speed internet does appear in my network places.

I went to My Network places and clicked to "repair" the Broadcom connection but got an error saying failure occurred while renewing the ip address.

I turned off all firewalls and virus protection while trying the setup. I know that it is not the modem or service as I am using it now on my desktop.

any ideas?

DELL-BobT · Answer

kd5loe,

Thank you for using the Dell Community Forum.

Try to ping the loopback address. This is software so it should work, at a DOS prompt type:

ping 127.0.0.1

Next, you should ensure the network adapter is receiving an IP address, type:

ipconfig /all

This should return with values in the IP address. If the result is 169. anything, then the card has a Microsoft IP and needs to be released. Normally, the easiest way of accomplishing this is to reset the computer. I welcome other users to add their input on this topic.

kd5loe · Answer

Thanks for the reply. I tried loading the USB drivers for the modem and tried connecting the broadband that way. The computer stated that the adapter and modem was reconized, and the modem showed I was connected but that was it. The earthlink software listed both the ethernet and usb connections as options to connect from, but stated that hardware or a network connection needed to be installed.

So I cannot connect to my broadband by either USB or ethernet. I even tried connecting manually around the earthlink software but no go. Are there some settings somewhere that I am missing??? XP stated that the ethernet and USB connections were working properly, but all the software on the computer just can't connect with them.

I am at work now (graveyard shift...yeah I know...) and using dialup so at least that works on this machine. At least we can rule out a total inernet failure.

kd5loe · Answer

Boy don't I feel dumb. All I had to do was cycle the power for the modem. Now all is well. Since the modem was showing a pc and data connection when I transferd the connection to the laptop I thought that part was in check. Thanks for the replies.

Networking, Internet, & Bluetooth

Broadcom 440x in my 8600 not working

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