Hi, I called in to dell and had them replace the internal ac card in my system - all micro studder issues have since gone away. Note that I have the extended next day in house warranty support so it was a quick fix - if I had to ship the unit out I'd be pretty ticked... Good luck. I proved it was the internal card (even when arguing with dell technicians) based on the fax that my external USB wireless card worked flawlessly in the same games while the ac card was disabled.
Yes, you have the latest driver for the network adapter configured on your system. Normally an update driver is released incase there are some issues with the drivers.
I have the Alienware 18 with the Broadcom 802.11ac wifi card in it and I have a big issue.
I'm experiencing microstutter in online games (specifically Battlefield 3 and 4) - in reading forums people said that if you FPS is good then the issue is likely the wifi card or overheating video or CPU.
I tested all theories and finally realized that my internal Broadcom 802.11ac is the culprit - I tested by disabling the internal card and used an external USB wifi card. The problem was completely eliminated by using an alternate card.
I'm assuming I have to put a warranty call in to have the Broadcom 802.11ac unit swapped out for a new one - must be a lemon.
Update: I found a solution to the problem. I uninstalled the Dell drivers and while I was updating to Windows 8.1 (using a separate USB wireless adapter I had purchased) it seems that Windows 8.1 found and installed working drivers for broadcom 802.11ac adapter that came with my alienware. I have since returned the USB adapter I bought and running a ping test through the broadcom shows none of the ridiculously high packet loss or jitter that was occurring using the Dell drivers. I hope this helps.
Please send me a private message with the computer's service tag, Name registered during the system purchase and email address so that I can check what can be done. To send a private message, click on my name and select
’Send private message’.
I'm having the same issue with my new Alienware 18 - specifically with Battlefield 3 (that's the only gave I've played on it). I've read the "ac" protocol is causing some type of conflict with my AT&T U-verse router. I have an external USB wifi card myself, I'll go grab that and try it out. Looks like I'm waiting for either AT&T to update my router or send this massive thing back to replace the wireless nic card. I don't see any new drivers available for the Broadcom 802.11ac wireless card I have to address this issue. Not a happy camper...
Add me to the list of people with issues with the Broadcom 802.11ac... I have two identical Alienware 17s, one suffers from constant Wireless Adapter resets. very aggravating anywhere from 3 to 10 minutes I am discoed and then moments later reconnected.
Additionally, I have seen the major frame stutters, but I just associated that to the WLAN resetting or getting ready to.
I have tried updating Drivers, I uninstalled the drivers and reinstalled them, I have disabled and enabled the device, I have spent at least four hours on the Dell Troubleshooting pages looking for a resolution, so far nothing has resolved the issue.
I'm at the point I'm thinking it is the Broadcom 802.11ac Adapter
The second Alienware 17 has worked without a single issue.
I received my X51 last night and my Latency while playing World of Warcraft was 600+ for home and world. At times it even shot up to 1200+. I was able to confirm that it was my router by playing on my laptop just fine. I called Dell support and they told me that it was a software issue and in order for them to fix it I needed to pay $300+ for a year support, or $150ish just for the one time fix. I told him to stick it, went to Walmart and spent $70 on Linksys mini wireless-AC adapter. I disabled the broadcom 802.11ac and now when playing I am back to getting 70 home and world latency.
Very disappointed in a $2000 brand new pc arriving with "software" issues, and they want more money out of my pocket to fix and issue that I should have never saw!
Dreycoz
2 Posts
0
May 11th, 2014 23:00
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
0
October 17th, 2013 07:00
Hi Depo,
Yes, you have the latest driver for the network adapter configured on your system. Normally an update driver is released incase there are some issues with the drivers.
Dreycoz
2 Posts
0
October 18th, 2013 15:00
Hi,
I have the Alienware 18 with the Broadcom 802.11ac wifi card in it and I have a big issue.
I'm experiencing microstutter in online games (specifically Battlefield 3 and 4) - in reading forums people said that if you FPS is good then the issue is likely the wifi card or overheating video or CPU.
I tested all theories and finally realized that my internal Broadcom 802.11ac is the culprit - I tested by disabling the internal card and used an external USB wifi card. The problem was completely eliminated by using an alternate card.
I'm assuming I have to put a warranty call in to have the Broadcom 802.11ac unit swapped out for a new one - must be a lemon.
Thoughts?
wcwood
2 Posts
0
October 20th, 2013 12:00
I am having the same problem with the broadcom 802.11ac adapter in my alienware x51
wcwood
2 Posts
0
October 23rd, 2013 12:00
Update: I found a solution to the problem. I uninstalled the Dell drivers and while I was updating to Windows 8.1 (using a separate USB wireless adapter I had purchased) it seems that Windows 8.1 found and installed working drivers for broadcom 802.11ac adapter that came with my alienware. I have since returned the USB adapter I bought and running a ping test through the broadcom shows none of the ridiculously high packet loss or jitter that was occurring using the Dell drivers. I hope this helps.
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
0
October 24th, 2013 03:00
Hi Dreycoz,
Please send me a private message with the computer's service tag, Name registered during the system purchase and email address so that I can check what can be done. To send a private message, click on my name and select ’Send private message’.fed11
1 Message
0
October 27th, 2013 15:00
I'm having the same issue with my new Alienware 18 - specifically with Battlefield 3 (that's the only gave I've played on it). I've read the "ac" protocol is causing some type of conflict with my AT&T U-verse router. I have an external USB wifi card myself, I'll go grab that and try it out. Looks like I'm waiting for either AT&T to update my router or send this massive thing back to replace the wireless nic card. I don't see any new drivers available for the Broadcom 802.11ac wireless card I have to address this issue. Not a happy camper...
JABowders
13 Posts
0
November 25th, 2013 12:00
Add me to the list of people with issues with the Broadcom 802.11ac... I have two identical Alienware 17s, one suffers from constant Wireless Adapter resets. very aggravating anywhere from 3 to 10 minutes I am discoed and then moments later reconnected.
Additionally, I have seen the major frame stutters, but I just associated that to the WLAN resetting or getting ready to.
I have tried updating Drivers, I uninstalled the drivers and reinstalled them, I have disabled and enabled the device, I have spent at least four hours on the Dell Troubleshooting pages looking for a resolution, so far nothing has resolved the issue.
I'm at the point I'm thinking it is the Broadcom 802.11ac Adapter
The second Alienware 17 has worked without a single issue.
I could use a little help on this one.
JeremyT21
1 Message
0
May 11th, 2014 22:00
Also struggling with this Broadcom card in an alienware any fix yet? or should I play the warrantycard?
JCD1975
2 Posts
0
May 2nd, 2015 11:00
I received my X51 last night and my Latency while playing World of Warcraft was 600+ for home and world. At times it even shot up to 1200+. I was able to confirm that it was my router by playing on my laptop just fine. I called Dell support and they told me that it was a software issue and in order for them to fix it I needed to pay $300+ for a year support, or $150ish just for the one time fix. I told him to stick it, went to Walmart and spent $70 on Linksys mini wireless-AC adapter. I disabled the broadcom 802.11ac and now when playing I am back to getting 70 home and world latency.
Very disappointed in a $2000 brand new pc arriving with "software" issues, and they want more money out of my pocket to fix and issue that I should have never saw!
JCD1975
2 Posts
0
May 2nd, 2015 11:00
"Wasn't my router"