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9223
May 22nd, 2005 13:00
computer crashes with faxes
Here's a challenging new problem!
Everytime I send or receive a fax, at the end of the fax as the call is completed, the system crashes. Blue screen, "A problem has been detected and windows has been shut down to prevent damage to you computer, BAD_POOL_HEADER.....Tech info: ***STOP: 0x00000019 (0x00000620, 0x86195a30, 0x86195BB0, 0x0a300001. Beginning dump of physical memory..." Another time I saw an error STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER.
Windows help site says this is due to a bad display driver or card.
Using XP Pro SP2, Broadcom modem V92 56k with latest driver 3.5.25.0, microsoft fax console that came with system, and due to the message above downloaded and installed latest NVidia display driver. Tried System Restore to earlier point. I do have a new scanner installed - Canoscan 8400F, which I tried disabling and uninstalling the accompanying software. None of these actions helped.
Dell Chat is down this weekend for upgrades, so any thoughts on this problem are greatly appreciated! TIA,
Nici
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Booky1m
1 Message
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June 7th, 2005 12:00
E-Bass Man
66 Posts
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June 9th, 2005 03:00
My daugter's Dimension 4600 appears to have nearly the same problem, but it's when she tries to connect to the internet. The Broadcom V.92 modem connects to the phone line (dial tone heard, then touch tones as it dials the ISP, then tyical computer modem to computer modem handshaking and white noise/pink noise, then silence and the words "Verifying Username and Password"). Shortly thereafter; 3 - 5 seconds max, the BSOD (Blue Screen of Death) shows up with roughly the same error message you have been receiving. I was on-line with Dell-Chat a little while ago tonight. While I don't have the PC in front of me (it's 300 miles away) and they really couldn't help to completely resolve the issue for that reason, the technician recommended that I run "Modem Helper" and/or modem diagnostics to verify that the modem hasnt' gone south. Since that was not the problem (modem always, repeatedly checked out), it was suggested that I run a memory diagnostics or better yet, remove the memory, reboot, shut down, reinstall the memory, start back up, and then remove and reinstall the modem driver. Another thought is to resort to the Dell Resource CD which came with your machine. So, I guess, next time I can get to my daughter's machine, I'm going to try those steps.
Hope they work for you, if you try them.
Steve / E-Bass Man
Inspiron 8600
Intel Pentium M/Centrino 1.4 GHz
512Mb Ram
NVidia GeForce 5200 32Mb
15.4" Samsung XGA Display
Seagate 40Gb 5400 RPM HDD
Intel Mini/PRO 2100 Wireless Card
Win XP Pro SP2
Message Edited by E-Bass Man on 06-08-2005 09:49 PM
Mike Foster
1 Message
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August 16th, 2005 20:00
I am experiencing the same, very frustrating problem using the sytem info. reported Intel(R) 537EP V9x DF PCI modem (or chipset. Not sure of manufacturer). The fax transmits, the addressee recieves the fax, but the system crashes every time. I have spoken with Dell, downloaded the latest modem driver, looked for similar problems on the Microsoft and Intel boards and spoken to my ISP - no answers. I have gotten the message about the bad driver, but it did not specify the display. I was under the impression that it was a modem driver problem.
If anyone tries the memory removal and reinstallation fix suggested earlier and finds it works, please let me know. I'm reluctant to go through all that without more to go on.
Thanks,
Mike
E-Bass Man
66 Posts
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August 17th, 2005 04:00
I take it that you receive the BSOD (blue screen of death) when your system crashes. On the blue screen, you should be receiving a message which, at the bottom, states "Beginning physical memory dump" or similar in substance. If that is the case, then you are experiencing the same problem (or a variant thereof) many other people are encounterning. A couple of questions for you:
1. Do you have a GOOD suite of protection software on your PC which you use regularly to check for/eliminate viruses, spyware, trojan horse attacks, etc.? This includes programs like Spybot Search and Destroy, Ad-Aware, Norton or some other anti-virus (up to date, of course), and a good
firewall. If not, then part or all of your problem could be attributed to a virus or spyware.
2. Have you tried running "Modem Helper" or other Dell diagnostic program included with your PC to check the modem? Reinstalling the modem driver
if it's corrupted without removing it first may not clear the problem. Uninstall the modem (physically remove it) and driver completely and then
reinstall them. If the problem still persists, then it probably rests with the memory or some manner in which it is accessed and used by the
modem.
Removing the memory, rebooting, then shutting down, reinstalling it and rebooting will probably not clear your problem. I did that with my daughter's PC to no avail. You will probably have to completely remove all programs and the OS from your PC, re-format the hard drive, and reinstall everything from square one. If you end up doing this, be certain that you save/archive anything you want to keep to CD, DVD-Rom, jump drive, or diskette. Go for a NEW, CLEAN installation. DO NOT REPAIR the current installation, as you will not remedy the problem. Make sure that you have updated your BIOS prior to reinstallation. Then install your Windows OS (Xp, 2000, or ...). If you have Win Xp (original edition without Service Pack 2), then install SP2 immediately after installing Xp. Then install the latest drivers for your system's hardware. I'd find a way to download those and save them to a CD so you can install them directly to your PC without having to go on-line. Once you've installed all drivers and system software, then install your programs. Your modem should have been returned to its factory set-up state (as it was when you initially received your PC) and should not crash.
Best of luck to you.
Steve / E-Bass Man
Inspiron 8600
Intel Pentium M/Centrino 1.4 GHz
512Mb Ram
NVidia GeForce 5200 32Mb
15.4" Samsung XGA Display
Seagate 40Gb 5400 RPM HDD
Intel Mini/PRO 2100 Wireless Card
Win XP Pro SP2