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61038
May 17th, 2012 11:00
Computer keeps dropping internet connection
Hi, I have 2305 all in one touch screen that I bought last Aug. about two weeks ago it started dropping the internet from my wired connection and the only way to reconnect is to restart the computer. I called Dell and they had me do a full system restore, that did not work. Then they said my registry was needed fixing and wanted me to pay about $400 for registry fix software, no thanks. I did by a registry fix program on line and used it lasted about two days before the same thing started again. It happens mostly when the computer goes into sleep mode and you wake it up, I tried to connect to my wireless router but that didn't work.
Help please.
No Events found!
PudgyOne
9 Legend
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30.3K Posts
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May 18th, 2012 17:00
f4fletch,
Start, control panel, device manager, network, double click on Realtek PCIe GBE Family Controller, power management.
Uncheck the box, allow computer to turn off this device to save power.
Restart the computer and see if your connection stays steady.
Rick
PudgyOne
9 Legend
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30.3K Posts
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May 17th, 2012 20:00
f4fletch,
Did you install/reinstall the operating system recently?
Can you run an ipconfig /all log and post it back here.
Rick
f4fletch
3 Posts
0
May 18th, 2012 07:00
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Christine>C
'C' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Christine>C:
C:\Users\Christine>ipconfig/log
Error: unrecognized or incomplete command line.
USAGE:
ipconfig [/allcompartments] [/? | /all |
/renew [adapter] | /release [adapter] |
/renew6 [adapter] | /release6 [adapter] |
/flushdns | /displaydns | /registerdns |
/showclassid adapter |
/setclassid adapter [classid] |
/showclassid6 adapter |
/setclassid6 adapter [classid] ]
where
adapter Connection name
(wildcard characters * and ? allowed, see examples)
Options:
/? Display this help message
/all Display full configuration information.
/release Release the IPv4 address for the specified adapter.
/release6 Release the IPv6 address for the specified adapter.
/renew Renew the IPv4 address for the specified adapter.
/renew6 Renew the IPv6 address for the specified adapter.
/flushdns Purges the DNS Resolver cache.
/registerdns Refreshes all DHCP leases and re-registers DNS names
/displaydns Display the contents of the DNS Resolver Cache.
/showclassid Displays all the dhcp class IDs allowed for adapter.
/setclassid Modifies the dhcp class id.
/showclassid6 Displays all the IPv6 DHCP class IDs allowed for adapter
.
/setclassid6 Modifies the IPv6 DHCP class id.
The default is to display only the IP address, subnet mask and
default gateway for each adapter bound to TCP/IP.
For Release and Renew, if no adapter name is specified, then the IP address
leases for all adapters bound to TCP/IP will be released or renewed.
For Setclassid and Setclassid6, if no ClassId is specified, then the ClassId is
removed.
Examples:
> ipconfig ... Show information
> ipconfig /all ... Show detailed information
> ipconfig /renew ... renew all adapters
> ipconfig /renew EL* ... renew any connection that has its
name starting with EL
> ipconfig /release *Con* ... release all matching connections,
eg. "Local Area Connection 1" or
"Local Area Connection 2"
> ipconfig /allcompartments ... Show information about all
compartments
> ipconfig /allcompartments /all ... Show detailed information about all
compartments
C:\Users\Christine>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Christine-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 18-03-73-10-6F-1A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2602:304:ccab:f109:edd4:33e1:2776:1b82(Pr
eferred)
Temporary IPv6 Address. . . . . . : 2602:304:ccab:f109:10f1:ed9c:b4bf:6937(Pr
eferred)
Link-local IPv6 Address . . . . . : fe80::edd4:33e1:2776:1b82%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.119(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, May 18, 2012 8:22:02 AM
Lease Expires . . . . . . . . . . : Saturday, May 19, 2012 8:22:02 AM
Default Gateway . . . . . . . . . : fe80::224e:7fff:fe63:fb0f%11
192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 236454771
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-71-B2-F4-18-03-73-10-6F-1A
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Reusable ISATAP Interface {10816940-5FBE-4504-92A0-249F6677D5DC}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{905CA7B6-C669-4330-A572-35DA754FAA0A}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:10b0:24a5:b335:40ef(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::10b0:24a5:b335:40ef%16(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Users\Christine>
f4fletch
3 Posts
0
May 19th, 2012 05:00
I did this yesterday and so far so good, thanks
PudgyOne
9 Legend
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30.3K Posts
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May 20th, 2012 11:00
f4fletch,
Glad you got it working! :emotion-21: Thanks for posting back.
Take care,
Rick