connected to the access point but the internet cannot be found

Darn, I thought for sure that I posted this a few minutes ago but I must have clicked something wrong.  Something about invalid HTML was found in the message body.  So, let's try it again.

 

Problem: getting Callie’s computer on a new wireless network.  (Callie is my eight-year old daughter).

Her computer consistently states that she is connected to the access point but the internet cannot be found.

 

Hardware:

Dell Dimension 4700 (XP, SP2) – main computer, hard wired to the:

Dell router, wireless 2350 Broadband router

We have RoadRunner cable internet connection

 

Callie has a Dell Dimension 4400 (XP)

My wife, Janet has a Dell Inspiron notebook (ME)

 

Dell told us to buy Linksys cards which I did

For Callie’s Dell 4400 – Linksys Wireless G USB adapter, WUSB54GS

For Janet’s Inspiron – Linksys Wireless B USB network adapter

 

When we ordered the Dimension 4700 last month and the Dell router we paid an extra USD 180 for Dell to send a technician out to network Janet’s notebook and Callie’s computer to the internet and for printer sharing.

 

It took almost one month to get Dell’s technician to appear.  He was from a company called BancTec.  On 10 January 2005, he hooked up the router to the new 4700 with no problems.  He hooked up Janet’s notebook with no problems and those two are fine to this day.

 

However, he could not get a connection with Callie’s 4400.  He spent all afternoon and finally packed it in.  His position was that there was something wrong with Internet Explorer.  He left knowing full well that the job wasn’t completed.  He simply told me to call Dell and get it straightened out.  Sadly, but not surprisingly, BancTec has never called back to see if the problem was solved.

 

There seems to be no question that Callie is connected.  We can ping Yahoo, Google, and our router – four packets sent, four packets received, zero lost.

 

When I click on the Linksys green icon, it pops up and states, “You are connected to the access point but the internet cannot be found.”

 

I have spent countless hours on the phone with Dell.  We have run the XP reinstallation disk three times, the last was the full-blown reinstallation.  Still, nothing has changed.

 

Help, please.