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nivek2803

12 Posts

32502

December 17th, 2004 17:00

Could this be a network card problem?

Hello

 

I have a BT Voyager 2100 wireless router.  Connected to  this I have 2 Dell PC’s in the wired connection & 2 other PC’s one a lappy both on wireless cards.

 

One of the Dell’s (this one) suffers from a disconnection problem.  What happens is:- for no conclusive reason it will lose the ability to connect to the net even though the connection is showing as fine.  Basically no data will flow.  There is no time reason for this and it is not a constant thing.  Sometimes this will happen 3-4 times a day, other times it will stay up for weeks.  The only constant is that it only happens when the PC is unattended.

 

All the other PC's stay up fine.

 

The only way to resolve the problem is to do a re-boot on the PC.  Nothing else will solve it.

 

Obviously I have tried the help line for the router, and they are stumped, and after much head scratching think it is the network card in the PC causing the trouble.

 

Anyone got any suggestion or come across this problem??

 

Cheers All

 

Nivek

nivek2803

12 Posts

December 19th, 2004 20:00

I have not tried uninstalling IE6.  In fact not sure how to.  Do you think it could be that? 

Today it has stayed up since mid afternoon, it is now 11pm, and I have not been at the PC sin mid afternoon.

Kevin

haiweigh

8 Posts

December 19th, 2004 22:00

Well, I had tried the fix for what you think is my problem to no avail,
what I did notice though is that I am able to send and receive email through outlook at the same time that I cannot access the internet. hmmm  the plot thickens.

volcano11

2 Intern

 • 

28K Posts

December 20th, 2004 03:00

I'm sorry, I can no longer follow this confusing thread. Every time one of you posts a reply, I have to go back and read every message in this thread and by the time I finish that, my feeble mind cannot remember who said what. If you want to continue this discussion and want me to offer help, I suggest that each of you start a new thread and summarize the problem and what you have done to try to solve the problem. Perhaps someone else can figure it all out from this thread, but I'm now lost and cannot continue with this thread in its current state.

Steve

Liberto

51 Posts

December 20th, 2004 04:00

The NIC normally doesn't go bad. If you can't connect to the internet, it mainly is due to a software related issue. The best way is to reinstall the operating system. Then install a good antivirus utility and then some antispywares.
 
 
 
 
 
 
 
O god thou art omnipresent, omniscient and omnipotent.

jmwills

2 Intern

 • 

12K Posts

December 20th, 2004 04:00

I'm sorry, but NICS do go bad, but most of the time it is a driver related issue or the TCP/IP stack needs to be reset as Volcano11 posted earlier in the thread.  Don't resort to re-installing the entire OS to resolve a NIC issue, unless you have time to kill.

jmwills

2 Intern

 • 

12K Posts

December 20th, 2004 07:00

Nivek:

Do you have the latest firmware installed on the router and are there any 3rd party firewalls running such as Norton or McAfee besides the XP firewall?

nivek2803

12 Posts

December 20th, 2004 07:00

Hello Volcano11
 
My problem has remained the same throughout.  As I analise it more I am trying to provide more information as I collect it.
 
Very simply my ability to remain able to transfer data through my main PC to the net via my router is intermitant.  The connection will sty up somtims for days / weeks sometimes less than an hour.
 
My Level of connection also varies.  Sometimes I can send & receive e-mail but have no web access, other times it all goes.
 
Only a re-start curers it! compleetly, but I can also get a quick fix by changing user, but then can only get web access if Ifollow a link from an e-mail.  If i type in the address bar then it starts and drops after 15 seconds or so.
 
This does seem to be a common problem, or at least I am now not the only person having this issue.
 
Phew !
 
Kevini

nivek2803

12 Posts

December 20th, 2004 16:00

Hello jmwills
 
Yes I do have the latest of oll drivers etc.  All the kit is less than 2 months old, and was supplied with the same drives etc as are show as the latest updates.
 
I am only running Zone Alarm as a firewall.  It is set to Medium, and is the latest version 13/12/04.
 
I do remember some years ago there was a small utility that kept dial-up connected by sending & receiving data. The only constant in this problem is that it only happens when the PC is left.
 
Cheers
 
Kevin

jmwills

2 Intern

 • 

12K Posts

December 20th, 2004 18:00

At this point, I would have to start looking at a faulty card or a bad cable.  Other than that, I am out of ideas.

nivek2803

12 Posts

December 20th, 2004 20:00

OK the easy thing is to change the cable.  I will do that in the morning and report back.

Kevin

Liberto

51 Posts

December 20th, 2004 21:00

NICs don't go bad!!!!. The drivers are the software and the TCP/IP is also a part of the operating system. NIC card as such doesn't get spoilt in time. Believe me!!!

jmwills

2 Intern

 • 

12K Posts

December 21st, 2004 03:00

Yes, NIC's do go bad, would you like the three old ones I replaced in the last 6 weeks?????

Liberto

51 Posts

December 21st, 2004 03:00

That is an exeption....exeptions are not examples (as my friend says ;) ). Is there many peps out here with their NICs having gone bad? If you say the dell technicians troubleshooted it and replaced the NICs tell me if you issue got resolved as soon as it was replaced.

nivek2803

12 Posts

December 22nd, 2004 14:00

Hello jmwills

OK I have changed the cable, but no difference.  I suppose the next thing would be the network card.  Will this conflict with the onboard one?

Kevin

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