Dell Laptop will not connect to wireless printer

Chelseableslie,

In the last batch of Windows Updates, Microsoft installed Internet Explorer 11. IE11 had been causing printer problems.

Open Internet Explorer, click on Help, then click on About Internet Explorer. It should show the version there. If you have IE11, then go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall.

Restart the computer, when prompted. Then see if your printer works.

Also check your virus program and firewall settings.

Rick

Thank you for the info Rick. I do have internet explorer 11, but when I look in Installed Updates it isn't listed. I also turned off my firewall and tried to connect to the printer wirelessly and it still did not work. Is it possible that because I just got this laptop that IE11 would not have been an update?

Thanks

Chelsea

Chelsea,

Windows 8.1 comes with Internet Explorer 11 and hopefully should be ok on this system.

First run Delete Print Jobs to remove stuck print job(s) from the queue, then restart your computer.

Make sure the printer is not usb cable connected.

(Windows 8)Hit the Windows and x keys at the same time)

Start, control panel, programs and features, your printer, uninstall.

Restart your computer. Make sure the printer was removed. Manual Printer Driver Removal

Stop here and please provide more information.

Make and model of your computer and operating system. 32-bit or 64-bit? Operating system in English or another language?

Firewall and virus program you're using?

Was this printer on your network working before and/or currently works for another system on your network?
 If no, then can you run Network Interface and post that information back here. It will show information about your wireless routers network, which is important, like the type of security you're using and the channel.

Rick

Hi Rick,

I have removed the printer, here is the info you requested. The laptop is a Dell Inspiron 17, I think the operating system is an Intel core i7, 64 bit, in English. I have McAfee for firewall and virus scanner. This is the only computer we've had the printer on so I've pasted the result from the network interface below.

There is 1 interface on the system:

    Name                   : Wi-Fi     Description            : Intel(R) Dual Band Wireless-N 7260     GUID                   : 4761cfce-f747-4a32-990d-37bc679ce77e     Physical address       : 0c:8b:fd:75:f5:71     State                  : connected     SSID                   : Getzlaf     BSSID                  : 00:26:b8:ee:7c:c8     Network type           : Infrastructure     Radio type             : 802.11n     Authentication         : WPA2-Personal     Cipher                 : CCMP     Connection mode        : Auto Connect     Channel                : 1     Receive rate (Mbps)    : 144     Transmit rate (Mbps)   : 144     Signal                 : 95%     Profile                : Getzlaf

    Hosted network status  : Not available

Let me know if I missed anything, or if you need more info.

Thanks for the help :)

Chelseableslie,

Your WPS2 security, is this WPA2-PSK(TKIP) Security(Personal) or WPA2-AES?

Rick

Hi Rick,

I have no idea. How would I find that info for you?

The printer is for personal use. Does that help?

Chelseableslie,

You can try an ipconfig /all but not sure it it shows.

You can find out by login to your wireless router. How to login to your wireless router

Rick

Hi Rick,

Thanks for that, the security type is WPA/WPA2-AES.

Chelsea

Chelsea,

Most wireless printers work best with WPA/WPA2-PSK(TKIP) Security(Personal)

I would use these Recommended Wireless Router Settings I use channel 11, in my wireless router. I would make a new SSID to make connecting easier.

Here is the walk through, with pictures.

Setting up/Troubleshooting a Wireless Network

Once your wireless router is setup, then we can work on installing the printer.

Rick

Hi Rick,

Setup is complete. What's next?

Chelsea

Chelsea,

I need to know the make and model of your computer and operating system. 32-bit or 64-bit?

Also provide the virus program and firewall you're using.

In the meantime, make sure the printer is not usb cable connected to the computer, run Delete Print Jobs to remove stuck print job(s) from the queue, then restart the computer.

Windows 8(hit the Windows key and the x keys at the same time)

Start, control panel, programs and features, your printer, uninstall.

Restart the computer. Make sure the printer was removed. Manual Printer Driver Removal

This will give us a clean start with installing the printer, once you provide the information I requested above.

Rick

RIck,

I have removed the printer, here is the info you requested. The laptop is a Dell Inspiron 17, I think the operating system is an Intel core i7, 64 bit, in English. I have McAfee for firewall and virus scanner

Chelsea,

I was looking at CANON'S WEBSITE and cannot find your model. Are you sure about the model number? I cannot find a Canon MX520.

I also need to know if your have Windows XP, Vista, Windows 7, Windows 8 or Windows 8.1 installed. 64-bit system with McAfee.

We will need to download the drivers from CANON'S WEBSITEthat match your operating system. Install the drivers, choose network, new installation and follow the instructions. It should prompt you to connect the printer or give you instructions to follow. The computer should then be able to see and communicate with the printer. I can help find the drivers with the correct model of the printer and what operating system is installed. If you're not sure of your operating system and the 64-bit, Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

You'll have to read...

Allow a printer past McAfee

Rick

Hi Rick,

Yes I am sure that the printer model is a PIXMA MX520 (i'm looking at the set up CD-rom right now).

I ran Finding System Info, I will paste the result below:

Host Name:                 TRIPP OS Name:                   Microsoft Windows 8.1 OS Version:                6.3.9600 N/A Build 9600 OS Manufacturer:           Microsoft Corporation OS Configuration:          Standalone Workstation OS Build Type:             Multiprocessor Free

Registered Organization:  

Original Install Date:     12/10/2013, 2:06:16 PM System Boot Time:          1/7/2014, 2:14:39 PM System Manufacturer:       Dell Inc.         System Model:              Dell System Inspiron 17 7000 Series 7737 System Type:               x64-based PC Processor(s):              1 Processor(s) Installed.                            [01]: Intel64 Family 6 Model 69 Stepping 1 GenuineIntel ~1800 Mhz BIOS Version:              Dell Inc.          A01, 7/24/2013 Windows Directory:         C:\WINDOWS System Directory:          C:\WINDOWS\system32 Boot Device:               \Device\HarddiskVolume1 System Locale:             en-us;English (United States) Input Locale:              en-us;English (United States) Time Zone:                 (UTC-07:00) Mountain Time (US & Canada) Total Physical Memory:     16,091 MB Available Physical Memory: 12,493 MB Virtual Memory: Max Size:  18,523 MB Virtual Memory: Available: 14,622 MB Virtual Memory: In Use:    3,901 MB Page File Location(s):     C:\pagefile.sys Domain:                    WORKGROUP Logon Server:              N/A Hotfix(s):                 31 Hotfix(s) Installed.                            [01]: KB2899189_Microsoft-Windows-CameraCodec-Package                            [02]: KB2862152                            [03]: KB2868626                            [04]: KB2876331                            [05]: KB2882351                            [06]: KB2883200                            [07]: KB2884846                            [08]: KB2887595                            [09]: KB2889543                            [10]: KB2891214                            [11]: KB2892074                            [12]: KB2893294                            [13]: KB2893984                            [14]: KB2894029                            [15]: KB2894179                            [16]: KB2898514                            [17]: KB2898742                            [18]: KB2898785                            [19]: KB2900986                            [20]: KB2901101                            [21]: KB2902816                            [22]: KB2902892                            [23]: KB2903939                            [24]: KB2904266                            [25]: KB2906956                            [26]: KB2907997                            [27]: KB2908174                            [28]: KB2909569                            [29]: KB2911134                            [30]: KB2913152                            [31]: KB2913320 Network Card(s):           3 NIC(s) Installed.                            [01]: Realtek PCIe GBE Family Controller                                  Connection Name: Ethernet                                  Status:          Media disconnected                            [02]: Intel(R) Dual Band Wireless-N 7260                                  Connection Name: Wi-Fi                                  DHCP Enabled:    Yes                                  DHCP Server:     192.168.1.254                                  IP address(es)                                  [01]: 192.168.1.93                                  [02]: fe80::c9b5:d90b:60e8:36d0                            [03]: Bluetooth Device (Personal Area Network)                                  Connection Name: Bluetooth Network Connection                                  Status:          Media disconnected Hyper-V Requirements:      VM Monitor Mode Extensions: Yes                            Virtualization Enabled In Firmware: Yes                          Second Level Address Translation: Yes                            Data Execution Prevention Available: Yes

Let me know if there's anything else you need.

Thanks,

Chelsea