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June 24th, 2013 10:00

Dell Studio no longer gets wifi

Recently changed modems because of ongoing issues with Mediacom's loaner.  I now have a Motorolla SB6121 and use an Airport Extreme router.  I've used the Dell in the passed with the apple router, and several different modems and all was fine... but for some reason this hookup is not working for my Dell Studio. It sees the network, but will not connect to it.  I did nothing different other than plug everything in.  No other computer has an issue with this connection - only the Dell.  Can someone tell me how to fix this?

6 Operator

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1.5K Posts

June 25th, 2013 04:00

Hi skmadl,

Please let me know the error message you are getting when you try to connect to the network. Please share the system model and operating system installed and paste a screenshot of ‘Device Manager’ with ‘Network Adapters’ expended. You may follow the steps below:

  • Press ‘Windows’ key + R on ‘Desktop’ screen
  • Type ‘devmgmt.msc’ in run box and press ‘Enter’
  • Click > sign next to ‘Network adapters’

Keep me posted with the information. I will be glad to assist further.

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