Dell Wireless 365 Bluetooth Module - driver won't install

Question

This afternoon, I plugged in a Belkin bluetooth adapter F8TO16 and paired it with a pair of 7dayshop headphones. Instead of leaving well alone with an old driver, I decided to update the Belkin driver - which went well. However, the  Dell 365 Module then reported an error and trouble shooting informed me that it now had a driver error. Windows searched for and found a driver, but could not install it.. I've since downloaded and installed new Dell drivers for it but I still get the same result - can't install driver. (The module was working fine before I up-dated the Belkin driver.) I figure I now have to un-install the Module and then install an up-dated version. Is this the right way to go and if it is, how do I go about it?  I'm using Win7 64 bit on an Inspiron 1750.

Bechet · Accepted Answer

Hi

Windows 7 decided to get in on the act while I was eating lunch and guess what? All is working fine, the headphones now appear permanently in 'Devices and Printers' and the cats are playing with the Belkin adapter on the floor!

Thanks for you input - in following your suggestions I've learned a lot about my computer and bluetooth and then suddenly "the problem fixed itself" Windows took quite a while to locate and download drivers - but all is well! Many thanks!

Now to try to find out what is bugging my new Android tablet - which I bought for educational purposes so I can't complain if I now have to learn about how it works!

Best regards

Carl

Dell-Rajesh R · Answer

Hi Bechet,

Uninstall and reinstall Bluetooth drivers on the computer.

Click Start, Run. When the Run text window opens, type "devmgmt.msc" and click "OK" to open the Device Manager.
Browse the menu of device categories in the Device Manager and find "Bluetooth Devices." Expand this category by clicking the "+" sign next to it.
Right click on Bluetooth and select uninstall and Check the box “Delete driver software for this device”, click ok and follow the on-screen instructions to uninstall Bluetooth drivers.
Restart the computer.

Now, Download and install the Bluetooth drivers from below mentioned link:

http://dell.to/ZLdemX

Download:

Click Download Now, to download the file.
When the File Download window appears, click Save this program to disk (Windows XP users, click Save) and click OK. The Save In: window appears.
From the Save In: field, click the down arrow then click to select Desktop and click Save. The file will download to your desktop.
If the Download Complete window appears, click Close. The file name icon appears on your desktop.

Install:

Double-click the new icon on the desktop labeled R228749.exe.
The Self-Extractor window appears.
Click OK or Continue.
The Self-Extracting Driver Installation window appears and prompts to extract files to C:\DELL\DRIVERS\R228749.
Leave all of the default settings and click Unzip or OK. If the directory doesn't exist, you'll be prompted to create one. Click Yes. A Self Extractor window appears and indicates C:\DELL\DRIVERS\R228749 files were extracted.
Click OK.
Follow the on-screen installation instructions in the window.

Please let me know if you have any other queries.

Bechet · Answer

Hi Rajesh

That was a great help - many thanks. It solves the computer's problem every time! but then passes a problem to the bluetooth adapter. I can have one or the other working without a 'need to troubleshoot' warning. I've tried several times with the same result every time - fix the computer driver for bluetooth 365 module and the adapter driver has a problem as soon as I plug it in.. Fix the adapter driver problem and the computer's 365 module develops a driver problem.

I have noted that bluetooth actually works just fine when a driver problem with the Dell 365 Module exists and will not work when a driver problem with the Belkin adapter exists. So my next question is - what is the purpose of the 365 Module and can will bluetooth work if it is deleted from my computer?

Best regards

Carl

Dell-Rajesh R · Answer

Hi Carl,

I would like to know the Bluetooth adapter name/model number so that I can find out the drivers for you.

I would recommend you to use internal Bluetooth instead of an external Bluetooth adapter.

Awaiting your response!

Bechet · Answer

Hi Rajesh

It's a Belkin bluetooth adapter F8TO16ng. I've been to Broadcom and updated to their latest driver - which is what caused the problem originally.

What I infer from your post is that I can use either the Belkin or the Dell Module - that I've been trying to kill one bird with two stones so far.

OK - the Belkin adapter is back in its box and the Dell 365 Module shows in Device Manager as working correctly. So - how do I get the Dell 365 Module to operate? The only place I can find that acknowledges its existence is Device Manager.

Hi Natakuc4

Thanks for your input!

Yes - both are Broadcom, I've discovered and you confirm. Certainly the one will not sit with the other - one or the other will show a fault with the drivers.

As above and as Rajesh has suggested, I'd like to try to activate the Dell 365 Module but do not know how. I was not aware of its existence until I plugged in the Belkin adapter and even now can only find it in Device Manager.

Best regards to both

Carl