error message when trying to connect to the internet

Question

all of a sudden my friends computer is giving this error message when trying to connect to the internet 'problem detected. windows has shut down to protect your computer. problem caused by file: intel c52.sys/ page fault in nonpaged area.   does anyone known what this means. she has a dell system, new, only had it one month. this just started. no additional programs have been added except what originally was installed in computer. mfr: dell model: dimension 5150 cpu: pentium 4 1 gb ram os: windows xp media edition 160gb hd   using dial up to connect to aol.

jstech · Answer

its a little hard for them to do an online scanner thing since the problem occurs when they try to connect to the internet in the first place. any other suggestions? i e-mailed dell support direct since its a brand new machine and they've only had it running for about a week.

beneteau · Answer

Found this by doing a quick Google search.

Dimension 8400
1 GB SDRAM
3.4GHz
160GB
Samsung CD-R/RW
Philips DVD+RW
Iomega HDD 80GB USB 2.0
Radeon X300
WinXP w/Service Pack 2
USR 8001 router
Centurytel ADSL
Firefox browser

Dimension E510,P4,3GHZ
512MB DDR SDRAM
128MB ATI Hyper Memory Radeon X300 SE
160GB ATA Hardrive
WinXP Media Center
48X CD-RW /DVD Combo
Centurytel ADSL
Firefox browser

beneteau · Answer

The link I gave you is not an online scanner thing. It describes intelc52.sys and defines where it is located in the C drive. Have you tried going back to a restore point prior to having the problem? Message Edited by beneteau on 02-25-2006 07:01 PM

Networking, Internet, & Bluetooth

error message when trying to connect to the internet

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