ethernet port

Question

I can connect to internet via USB port but I cannot connect via ethernet port. I have conntacted Dell who tell me it is a software problem but have been no help. I am connected via broadband and have had my checked. I have a Dell Dimension 5150.

jmwills · Answer

How is the connection setup?

misty66 · Answer

USB cable connected from computer to broadband router and this works but if I try to connect ethernet cable from computer to router i cannot connect

jmwills · Answer

Connect from the modem via ethernet and shut down both units (modem and PC).  Power up the modem first, waiting about 2 minutes, then the PC and see what happens.   Post the results of an ipconfig /all   Start>Run>cmd type  ipconfig /all >> C:\ipconfig.txt   Go to the C Drive and post those results here.

misty66 · Answer

I have tried what you suggested but still no connection. I have had my cable provider out and he checked my cable modem and it is all working correctly I also replaced ethernet cable in case this was faulty Windows IP Configuration           Host Name . . . . . . . . . . . . : Gillian         Primary Dns Suffix  . . . . . . . :         Node Type . . . . . . . . . . . . : Unknown         IP Routing Enabled. . . . . . . . : Yes         WINS Proxy Enabled. . . . . . . . : No   Ethernet adapter Local Area Connection:           Media State . . . . . . . . . . . : Media disconnected         Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection         Physical Address. . . . . . . . . : 00-12-3F-B2-8D-53   Ethernet adapter Local Area Connection 3:           Connection-specific DNS Suffix  . :         Description . . . . . . . . . . . : USB Cable Modem 351000         Physical Address. . . . . . . . . : 00-02-8A-16-16-FB         Dhcp Enabled. . . . . . . . . . . : Yes         Autoconfiguration Enabled . . . . : Yes         IP Address. . . . . . . . . . . . : 81.101.159.5         Subnet Mask . . . . . . . . . . . : 255.255.252.0         Default Gateway . . . . . . . . . : 81.101.156.1         DHCP Server . . . . . . . . . . . : 62.252.128.22         DNS Servers . . . . . . . . . . . : 194.168.8.100                                             194.168.4.100         NetBIOS over Tcpip. . . . . . . . : Disabled         Lease Obtained. . . . . . . . . . : 07 November 2006 13:24:11         Lease Expires . . . . . . . . . . : 09 November 2006 13:18:25

misty66 · Answer

Microsoft Windows XP [Version 5.1.2600]

C:\Documents and Settings\Alison>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Gillian

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : Yes

WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti

on

Physical Address. . . . . . . . . : 00-12-3F-B2-8D-53

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 169.254.139.88

Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . :

C:\Documents and Settings\Alison>

jmwills · Answer

Okay, you are not getting an IP Address as I figured.  Google for a program called WinSockfix for XP and run it.  Post back to see if the wired connection has changed.

jmwills · Answer

Again, run the ipconfig from the wired connection.

jmwills · Answer

Look in the Device Manager and see if there is a Yellow Exclamation mark in there next to this device.  If not, I would now suggest unistalling it and letting XP reinstall after a reboot.

misty66 · Answer

Tried winsockfix as suggested but still cannot connect

misty66 · Answer

There was no yellow exclamation mark . I uninstalled and rebooted and still no connection Thanks for all your help so far

jmwills · Answer

Just to make sure we have the correct driver installed, please install this one. http://downloadfinder.intel.com/scripts-df-external/Detail_Desc.aspx?agr=Y&ProductID=407&DwnldID=4275&strOSs=44&OSFullName=Windows*%20XP%20Professional&lang=eng

misty66 · Answer

Have installed the driver and still no luck

volcano11 · Answer

Your ipconfig output shows that you don't have DHCP enabled, and therefore you will never get an IP address.  Open Network Connections, right click your LAN connection and select Properties from the drop-down menu.   Find the Internet Protocol (TCP/IP), select it, and click on the Properties button.   Make sure that their is a check mark next to 'Obtain an IP address automatically' and a check mark next to 'Obtain DNS server address automatically'.   Steve

misty66 · Answer

They both have check marks beside them

volcano11 · Answer

Repost the output from your ipconfig /all command.  The previous out put you posted showed that this feature was not enabled.  Did you change something?   Steve

Networking, Internet, & Bluetooth

Was this post helpful?