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October 5th, 2008 19:00

Hi everyone, I need a little help!

Hi my name is Annie and I am new here. I want to know if someone can tell me how to put my Internet explore settings so that I can see background and loayouts. For example, if you go to msn.com the background is blue but all I see is white and to get help from support it would cost me $239. So if some one can please help me a problem that seems so little. Thanks in Advance.

8 Posts

October 6th, 2008 04:00

I have a Dimension 3100. This has been going on since I moved to my new house and hooked the computer back up. My kids be on here alot and I did not know it was a problem until my son said he could not see his background no more on a site like bear share or facebook. So I went to msn.com because I knew that background was blue and it was white also. I tried to look at the settings in internet options from control panel but had no such luck....Thank U so much for responding to me!

2 Intern

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12K Posts

October 6th, 2008 04:00

Is this a new problme ort soemthing that has been happening for quite some time?  Which version of IE?

2 Intern

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12K Posts

October 6th, 2008 05:00

As a trouble shooting step, download and install Firefox as and alternate browser and see if you gett he same results.  If so, we will startlooking at your harwdare.

 

What are the display properties?  Control Panle>Display>Advanced> 16 or 32 bit?

2 Intern

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12K Posts

October 6th, 2008 05:00

Ahhhhhh, the magic words.  Kids and Sharing sites.

 

I would suspect you have have malware(spyware) on your system.  You should downlaod and install something like AdAware, let it scan and see what turns up.

 

Now, you should think immediately, about creating limited user accounts for yoir kids. One that would not allow them to downlaod or install programs.

8 Posts

October 6th, 2008 05:00

I have SBC Yahoo anti-spy (need to upgrade to att anti-spy, service provider ofers for free) and I have ran the scan and nothing ever comes up but when I check for cookies things come up. I called dell but my warn is up, the cust rep said it may be in my internet browsing settings but could not help much futher unless I bought the warn for $239. So I am trying to fix problem myself before I take the next step. 

8 Posts

October 6th, 2008 06:00

Display properties are 32 bit.

8 Posts

October 6th, 2008 06:00

I also added firefox, thanks

2 Intern

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12K Posts

October 6th, 2008 07:00

Any improvement with Firefox?

8 Posts

October 6th, 2008 12:00

 Do you think it can be my memory? I say this because when I tried to upgrade to AT&T Anti virus from the SBC version it said I only had 247 RAMS and to download the AT&T version I need 516 (i think) RAMS so I also have to get memory and have made a appointment to take it to best buy for that. But the cust rep from Dell say it was not that and thats why I was trying to fix myself because if I end up spending alot of money for memory and new warn for Dell to help me fix the computer I would be half way to buying a new computer. The only thing that is wrong is I cant see backgrounds or layouts on websites, they are white, but everything else seems to be working fine. Now the computer does run slow and from my understanding this is due to me needing more memory. Do you think this is a bit much for me to try and fix it myself due to not having that much understanding of computers, I say this because you said it may be hard for us to diagnose the issue?

8 Posts

October 6th, 2008 12:00

No everthing still looks the same. msn.com background is still white.

2 Intern

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12K Posts

October 6th, 2008 12:00

Without suggesting that you make sure you have the best possible video driver, this is a little hard to diagnose.

 

Are there any Yellow Excalmation marks in the Drive Manager?  (Right Click My Computer>Properties>Device Manager)

8 Posts

October 6th, 2008 12:00

Yes, by floppy disk driver.
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