Inspiron n4010 wireless will not connect

Question

I'm at my wits end on trying to get my n4010 inspiron to connect wirelessly. It was working about two weeks ago but now will not work

1. I've upgraded by bios to version A13

2. I've checked in the bios advanced tap to ensure the wireless was enabled, it is

3. Device manger says the drivers are up to date and the device is working properly, driver version 5.60.48.35

4. System info says the wireless adapter is disabled

5. wireless key F2 has no impact on the status

PudgyOne · Answer

dlvette,

Places to look to see if your Connection is enabled

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER, if using XP, run an ipconfig /all log and post it back here.

Rick

dlvette · Answer

yes, the connection is enabled within the bios

f2->advanced->networks=>WLAN & WWAN enabled

here's my system info

OS Name: Microsoft Windows 7 Home Premium

OS Version: 6.1.7601 Service Pack 1 Build 7601

OS Manufacturer: Microsoft Corporation

OS Configuration: Standalone Workstation

OS Build Type: Multiprocessor Free

Registered Organization: Microsoft

Original Install Date: 1/8/2011, 8:50:30 AM

System Boot Time: 12/31/2012, 11:48:53 AM

System Manufacturer: Dell Inc.

System Model: Inspiron N4010

System Type: x64-based PC

Processor(s): 1 Processor(s) Installed.

[01]: Intel64 Family 6 Model 37 Stepping 5 GenuineIntel ~2399 Mhz

BIOS Version: Dell Inc. A13, 3/31/2011

Windows Directory: C:\Windows

System Directory: C:\Windows\system32

Boot Device: \Device\HarddiskVolume2

System Locale: en-us;English (United States)

Input Locale: en-us;English (United States)

Time Zone: (UTC-06:00) Central Time (US & Canada)

Total Physical Memory: 3,893 MB

Available Physical Memory: 1,835 MB

Virtual Memory: Max Size: 7,783 MB

Virtual Memory: Available: 5,437 MB

Virtual Memory: In Use: 2,346 MB

Page File Location(s): C:\pagefile.sys

Hotfix(s): 145 Hotfix(s) Installed.

[01]: 982861

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Network Card(s): 2 NIC(s) Installed.

[01]: Atheros AR8152 PCI-E Fast Ethernet Controller

Connection Name: Local Area Connection

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

IP address(es)

[01]: 192.168.1.146

[02]: fe80::40d4:9a08:e1b:20b6

[02]: Broadcom Virtual Wireless Adapter

Connection Name: Local Area Connection 2

Status: Media disconnected

PudgyOne · Answer

dlvette,

Let's first try...

Start, control panel, network and sharing center, click on your connection, look for TCP/IPv4 and TCP/IPv6 and click on properties for each. Have your settings match mine.

What virus program and firewall are you using?

What is the make and model of your wireless router and the type of security?

Can you connect in the same room as the router?

Rick

dlvette · Answer

and heres the ipconfig data

Windows IP Configuration

Host Name . . . . . . . . . . . . :

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . :

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Broadcom Virtual Wireless Adapter

Physical Address. . . . . . . . . : 02-50-F2-00-00-01

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Atheros AR8152 PCI-E Fast Ethernet Controller

Physical Address. . . . . . . . . : F0-4D-A2-5E-5E-AE

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::40d4:9a08:e1b:20b6%11(Preferred)

IPv4 Address. . . . . . . . . . . :

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Lease Obtained. . . . . . . . . . : Monday, December 31, 2012 11:50:23 AM

Lease Expires . . . . . . . . . . : Tuesday, January 01, 2013 11:50:23 AM

Default Gateway . . . . . . . . . :

DHCP Server . . . . . . . . . . . :

DHCPv6 IAID . . . . . . . . . . . : 300961186

DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-96-1C-70-F0-4D-A2-5E-5E-AE

DNS Servers . . . . . . . . . . . :

NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft ISATAP Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{080C89CB-2EC0-4AB4-9F80-4C78B73AAC3D}:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:28c4:31f2:b98a:a2c7(Preferred)

Link-local IPv6 Address . . . . . : fe80::28c4:31f2:b98a:a2c7%16(Preferred)

Default Gateway . . . . . . . . . : ::

NetBIOS over Tcpip. . . . . . . . : Disabled

dlvette · Answer

Rick

Unfortunately, I don't have a screen like yours that is showing for a wireless connection. The only thing I have showing up is my Wired connection.

I'd send you a picture of it, but can't figure out how to include the screen shot of the network connections.

I have a new Linksys N900 running WEP encryption. I have 12 other devices, including another Dell N4010 laptop connected to the network without any issues

I am in the same room as the router already.

I've running norton 360 for anti-virus

I've also booted the laptop in SAFE mode with networking to take the norton out of the equation and there is no difference in the how the laptop behaves from a connectivity point of view.

If I try to use the windows mobility panel, the wireless is not there and the only option available for the F2 key is bluetooth. the other options are grayed out.

PudgyOne · Answer

dlvette,

Read page 45 in the Dell Service Manual Check to make sure the adapter is seated properly. If you're under warranty, I suggest you contact Dell Tech Support. I suspect your adapter may have come loose or failed, unless your virus program has removed the drivers for the adapter.

This is for printers, but should get you to Nortons Firewall settings. Allow a printer past Norton

I really recommend using these Recommended Wireless Router Settings I use channel 11. I would also suggest making a new SSID to make connecting easier. If you have any wireless devices, like printers, you would have to set them up again.

Rick

PudgyOne · Answer

dlvette,

Download the drivers for your wireless adapter and save them to your desktop.

Make a system restore point.

Start, control panel, device manager, network adapters, right click on your wireless adapter, left click uninstall. Tell it to remove the drivers and software.

Restart your computer.

When you log back in, the new hardware wizard will try to install the adapter but fail. Then install the drivers from yuor desktop.

Happy New Year, I still have 8 1/2 hours to go. :emotion-22:

Rick

dlvette · Answer

Thank you for the directions.  I'll give it a whirl!Hope the 8 1/2 hours goes by quickly.  I'll let you know how it goes

dlvette · Answer

Rick,

I appreciate your help. I'll take a look at your service manual. Before pulling the laptop apart, I think I'll try reloading the drivers, even though the system says the adapter is working properly. I'll also take a look at the other settings you've suggested as well.

Have a happy new year.

DLV

dlvette · Answer

one last question.  can you point me to the correct driver?  None of the ones on the website seem to want to install on my system.

PudgyOne · Answer

dlvette,   Go to Dell Warranty Status enter your service tag, click on original configuration and your wireless adapter should be listed there.     Rick

Networking, Internet, & Bluetooth

Inspiron n4010 wireless will not connect

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