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August 16th, 2013 02:00

Intel (R) Centrino (R) wireless N 1030

I have a dell XPS 15 L502X fitted with the above radio card.  Right from first purchase the wireless would not connect.  After visits from an engineer the machine was taken back and then replaced.  Since then i have had repeated dropping-out of the wireless - at least three or four times.  This appears to happen after Windows updates for some reason - anybody know if this is right?  To get the wireless working again - iam an ancient computer inadequate - I have had to go to Dell support who have on each occasion taken remote control of my laptop and after hours on the 'phone and on-line activity managed to get the wireless up and running again.  Earlier this week Windows had a major update and , guess what, I have lost the wireless connection again.  Does anyone have a simple solution to this? or is Dell support the only source of action to get a fix.  I have been using Dell computers ( I am posting this through my desk-top) for a number of years but if I cannot get a resolution to this problem I will not renew my machines with Dells.  I have a 20 year old Toshiba laptop which still works (slowly) but has never had a Wireless failure.  What is wrong with theses Dell supplied wireless cards.  Reading briefly through the community pages I see lots of similar problems to mine being reported.  Get it sorted Dell.   Can anyone help?

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11.1K Posts

September 9th, 2013 08:00

Maybe spend a few dollars and buy a USB wifi adapter?

5 Posts

September 10th, 2013 02:00

Why not ask Dell to replace / upgrade the wireless card suitable to your laptop ? That may resolve issue. If in warantee you may get free upgrade or otherwise u may have to pay for new wireless card.

Regards,

Praveer.

4 Posts

September 17th, 2013 06:00

Sorry to take so long to reply - been away without my laptop which has no internet connection.  I am happy to try that with Dell but if the problem is the way the software in my laptop has been set up is it not possible that the same thing will happen again?  I mean that when windows updates then the radio driver does not get recognised and just drops out.

4 Posts

September 17th, 2013 06:00

I am sure this is a solution but it seems like a surrender too.  Surely if Dell install a wireless card then it should not need to be replaced or sidelined so soon.  When under warranty Dell took over my laptop 3 times and after playing with the software for about three hours each time they got the original card to work again.  They also suggested that the fault was because I did not keep the driver up to date but as I run Driver Detective regularly and did so just a week before the last drop out when DD told me the wireless driver was the latest version I suspect Dell were just making excuses.

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