Interenet Connection Problem on Inspiron Mini

Question

Good  morning, I'm having issues connecting to the internet via wired or wireless connection. The Windows network diagnostics test advises to unplug the device, wait 10 seconds  and turn the device back on. I've tried that several times with no success. I've opened the Network and Sharing Center and see an Unidentified network as the active network. I've plugged a LAN cable in from my modem and the local connection status show's packets being received but nothing being sent. The IPv4 and IPv6 connectivity show no internet access. I have two other lap tops running on this wireless network with no problems. This is a Dell Inspiron 1012 and the wireless is a Dell 5541. It has Windows 7 installed Any suggestions? Thanks Matt

auntiedodo · Answer

Hi - Just to say I am having the same problem with my new Dell Inspiron 17 laptop which has intermittent connection to a Thomson router which was sent by my new Internet Provider, Plusnet.   I cannot seem to find my way round any of the suggested actions to solve this.  I too would appreciate any help out there.  I have tried my Internet Provider but am told it is a problem with the compatibility of the laptop and the power saving device.  Unfortunately I am no expert in all things technical so would need solution 'spelling out'.  I have Windows 7 Home Premium and all previous solutions do not match up with what I am finding as I work through!  Would a different brand of router do the trick?  Auntie Dodo

PudgyOne · Answer

Matt,   Did you install Windows 7 on this machine or did it come with it?   Try running Finding System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here.     Rick

PudgyOne · Answer

auntiedodo,   Contact your Internet Service Provider. It's a known issue. They'll need to replace your wireless router.     Rick

auntiedodo · Answer

Am in constant contact with Plusnet but no satisfaction as yet. They keep pushing me back to Dell and say it's a problem with the chip in the laptop! Will keep trying. Would a router from Dell solve the problem if I bought one myself and how would this work with my Plusnet provider - I am so unsure about the whole situation.

Thanks for your reassurance that this is my provider's problem.

Auntie Dodo

PudgyOne · Answer

Auntie Dodo,   Try running Finding System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here.     Rick

Mdlinde · Answer

Rick,

Window 7 was on the machine when it was purchased. I tried to run the Finding System Information per the link but am not having any luck. I don't have note pad so I hit the Windows and R. It runs but the info dissapears... Is there a way to pull the information back up once its run? Thanks for your help.

Matt

PudgyOne · Answer

Matt,   Can you try running an ipconfig /all log.   Start, control panel, device manager, network   What network adapters do you have installed?     Rick

Mdlinde · Answer

It looks like I have Atheros AR9285 802.11b/gn WiFi Adapter,   Dell Wireless 5541 HSPA Mini-Card Network Adapter and Realtek PCIe FE Family Controller

Mdlinde · Answer

Rick,

I was able to run a CMD prompt which kept the DOS screen up and I have looked at the IP ALL... Wireless LAN State = Media Disconnected, Tunnell adapter Teredo Tunneling Pseudio Ubterface= Media Disconnected. Any suggestions?

Matt

PudgyOne · Answer

Matt,

I was hoping to see if there are settings not listed.

If you run an ipconfig /all log, then right click at the top, left click, select all, right click at the top, left right click, copy, then paste it and save it. It can be posted to the thread.

Rick

Mdlinde · Answer

Microsoft Windows [Version 6.1.7600]

C:\Users\dani>lipconfig

'lipconfig' is not recognized as an internal or external command,

operable program or batch file.

C:\Users\dani>ipconfig

Windows IP Configuration

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

C:\Users\dani>ipconfig/all log

Error: unrecognized or incomplete command line.

USAGE:

ipconfig [/allcompartments] [/? | /all |

/renew [adapter] | /release [adapter] |

/renew6 [adapter] | /release6 [adapter] |

/flushdns | /displaydns | /registerdns |

/showclassid adapter |

/setclassid adapter [classid] |

/showclassid6 adapter |

/setclassid6 adapter [classid] ]

where

adapter Connection name

(wildcard characters * and ? allowed, see examples)

Options:

/? Display this help message

/all Display full configuration information.

/release Release the IPv4 address for the specified adapter.

/release6 Release the IPv6 address for the specified adapter.

/renew Renew the IPv4 address for the specified adapter.

/renew6 Renew the IPv6 address for the specified adapter.

/flushdns Purges the DNS Resolver cache.

/registerdns Refreshes all DHCP leases and re-registers DNS names

/displaydns Display the contents of the DNS Resolver Cache.

/showclassid Displays all the dhcp class IDs allowed for adapter.

/setclassid Modifies the dhcp class id.

/showclassid6 Displays all the IPv6 DHCP class IDs allowed for adapter

.

/setclassid6 Modifies the IPv6 DHCP class id.

The default is to display only the IP address, subnet mask and

default gateway for each adapter bound to TCP/IP.

For Release and Renew, if no adapter name is specified, then the IP address

leases for all adapters bound to TCP/IP will be released or renewed.

For Setclassid and Setclassid6, if no ClassId is specified, then the ClassId is

removed.

Examples:

> ipconfig ... Show information

> ipconfig /all ... Show detailed information

> ipconfig /renew ... renew all adapters

> ipconfig /renew EL* ... renew any connection that has its

name starting with EL

> ipconfig /release *Con* ... release all matching connections,

eg. "Local Area Connection 1" or

"Local Area Connection 2"

> ipconfig /allcompartments ... Show information about all

compartments

> ipconfig /allcompartments /all ... Show detailed information about all

compartments

C:\Users\dani>

PudgyOne · Answer

Matt,

I cannot understand from that information listed.

Click start, in search type

note

You should see notepad listed. The try the Finding System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here.

Rick

Mdlinde · Answer

Sorry, Let's try again... Thanks again for sticking with me and trying to help!

Microsoft Windows [Version 6.1.7600]

C:\Users\dani>systeminfo

Host Name: DANI-PC

OS Name: Microsoft Windows 7 Starter

OS Version: 6.1.7600 N/A Build 7600

OS Manufacturer: Microsoft Corporation

OS Configuration: Standalone Workstation

OS Build Type: Multiprocessor Free

Registered Owner: dani

Registered Organization: Microsoft

Original Install Date: 1/30/2011, 11:51:14 PM

System Boot Time: 11/22/2011, 10:42:04 PM

System Manufacturer: Dell Inc.

System Model: Inspiron 1012

System Type: X86-based PC

Processor(s): 1 Processor(s) Installed.

[01]: x64 Family 6 Model 28 Stepping 10 GenuineIntel

~1667 Mhz

BIOS Version: Dell Inc. A10, 9/17/2010

Windows Directory: C:\Windows

System Directory: C:\Windows\system32

Boot Device: \Device\HarddiskVolume2

System Locale: en-us;English (United States)

Input Locale: en-us;English (United States)

Time Zone: (UTC-06:00) Central Time (US & Canada)

Total Physical Memory: 1,013 MB

Available Physical Memory: 397 MB

Virtual Memory: Max Size: 2,037 MB

Virtual Memory: Available: 781 MB

Virtual Memory: In Use: 1,256 MB

Page File Location(s): C:\pagefile.sys

Domain: WORKGROUP

Logon Server: \\DANI-PC

Hotfix(s): 170 Hotfix(s) Installed.

[01]: KB2079403

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Network Card(s): 2 NIC(s) Installed.

[01]: Atheros AR9285 802.11b/g/n WiFi Adapter

Connection Name: Wireless Network Connection

Status: Media disconnected

[02]: Dell Wireless 5541 HSPA Mini-Card Network Adapt

er

Connection Name: Mobile Broadband Connection

Status: Hardware not present

C:\Users\dani>

PudgyOne · Answer

Mdlinde,

My concern is that it states, the hardware is not present.

Try reseating the mini card. Instructions HERE.

If it does not work, and the computer is under warranty, then contact Dell Tech Support.

Rick

OS Name:                   Microsoft Windows 7 Starter
OS Version:                6.1.7600 N/A Build 7600
OS Manufacturer:           Microsoft Corporation
Original Install Date:     1/30/2011, 11:51:14 PM
System Boot Time:          11/22/2011, 10:42:04 PM
System Manufacturer:       Dell Inc.
System Model:              Inspiron 1012
System Type:               X86-based PC
Processor(s):              1 Processor(s) Installed.
                          [01]: x64 Family 6 Model 28 Stepping 10 GenuineIntel~1667 Mhz
BIOS Version:              Dell Inc. A10, 9/17/2010
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (UTC-06:00) Central Time (US & Canada)
Network Card(s):           2 NIC(s) Installed.
                          [01]: Atheros AR9285 802.11b/g/n WiFi Adapter
                                Connection Name: Wireless Network Connection
                                Status:          Media disconnected
                          [02]: Dell Wireless 5541 HSPA Mini-Card Network Adapter
                                Connection Name: Mobile Broadband Connection
                                Status:          Hardware not present

Networking, Internet, & Bluetooth

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