Try using System Restore to go back to a point before the Norton Updates were installed.  If this fixes the problem, I would give serious consideration to gettiing rid of all Symantec software (Norton) and getting something that has a better record of reliability.

 

Steve

I had symantec (Norton Internet security) running for whole 2007 and never had such problem in past. I just ran live updates and could it be the reason for internet nont working?

I will remove symantec and let you know the results, soon. Thanks,

 

Kane

Hi

 

Following Steve's advice, I ran the 'System restore'  but it gave me an error messsage -"An unspecified error occured during system restore".

 

Please advice how do I further resolve the internet connectivity issue.

 

Thanks,

Kane

Since we aren't really certain that the Norton Update is responsible for the problem, I'm hesitant to suggest uninstalling Norton to see if that fixes the problem.  Sorry the simple solution of System Restore doesn't work.  First let's try to troubleshoot this problem further.  On the computer with the problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.

 

Steve

yes, I tried different restore points. But getting the same error as mentioned above. Please help.

 

-Kane

Did you try different restore points?

 

Steve

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\Amruta>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : ampra
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 00-16-CF-D2-72-4A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card
   Physical Address. . . . . . . . . : 00-1A-92-1F-D1-20
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controlle
r
   Physical Address. . . . . . . . . : 00-15-C5-CF-70-34
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::b04c:49d7:fff8:889%7(Preferred)
   Autoconfiguration IPv4 Address. . : 169.254.8.137(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 184554949
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{DA6B8854-5E60-4913-A396-FF2C5E1AD
07B}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{DA6B8854-5E60-4913-A396-FF2C5E1AD
07B}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Users\Amruta>

First try the following:

 

Go to Start > RUN > type “cmd” then hit enter > then type netsh winsock reset and then hit the Enter key.

 

If that doesn't fix the problem, see if the following helps solve your problem:

 

http://slees.net/2006/09/25/ip-169254xx/

 

(Note, don't try the winsockfix program suggested in that article as it is not designed for Windows Vista)

 

Steve

When I go to cmd and type- 'netcash winstock reset' and hit ENTER it says -

" The following command was not found: winstock reset." in the cmd screen.

 

please advice.

 

-kane

In the above reply I misspelled, please read it as netsh winstock reset

 

You are still spelling it wrong - netsh winsock reset  (winsock - NOT winstock)

 

Steve

Thanks for the spelling correction steve!

I enetred it correct this time (netsh winsock reset) and below was the reply in cmd:

' The requested operation requires elevation. '

 

Please advice.

 

-Kane

Geez - You would think by this version Microsoft would have gotten rid of these obscure seemingly non-sensical error messages.  The following tells you how to overcome this issue:

 

http://www.kongtechnology.com/2007/07/06/the-requested-operation-requires-elevation/

 

Thank goodness for Google.

 

Steve

Steve,

 

I could get rid off the 'Elevation required' error in cmd following your link for it. I followed your advice on netsh winsock but still problem didn't resolve.

So I followed the 'regedit' link you gave and did all the steps to get rid of the 169.154.... But unfortunately still the ipconfig is SAME. It still shows 169.154.X.X.

 

Please help.

 

-Kane

 

Hi
Wanted to get some advice here. I have a XPS 710 which has run without fault for about a year. I recently changed cable providers and the system worked fine running through a Linksys cable modem. I wanted to re-establish my wireless network and connected up my Linksys wireless router, now I didnt have time to install the software so decided to return the connections to their original ie running via the cable modem directly to the desptop. This worked ok for about 24hr upon which the desktop can only see the local connection. I tried ipcongig/renew and get the cannot connect to DHCP error, the IP address is listed as 619 which I guess is bad. I just wanted to get some pointers on what to do next, re-install the network drivers? If I need to re--install/ create a new connection how do I do it? Sorry to be dumb but wanted to fix this easy.

Thanks for any help

Cheers
David