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7253
February 12th, 2004 15:00
Internet Explorer Error “The page cannot be displayed” – XP
Hello:
My Inspiron 8200 has not been able to display Internet Web pages for a month. I have worked for hours with Dell, Juno and AOL tech support running through all their lists of things to try. Nothing has worked yet. Does anyone have any suggestions? Thanks - tfhanna
The symptoms are as follows:
- I can make a phone modem Internet connection at the proper speed of about 50,000 bps
- In Internet Explorer 6, I receive the following error “The page cannot be displayed” no matter what page I try to bring up from the Internet.
- I can ping numerical IP addresses successfully.
- When I try to ping a URL it fails.
- I had been running the network setup wizard, trying to set up an Ethernet network before this happened. The wizard did not complete and I needed to shut down the machine to get it to stop.
Several services are unable to start:
- IPSEC Services
- Simple TCP/IP Services
- SNMP Service
- Task Scheduler
The following information is from the event log:
Event Type: Error
Event Source: Service Control Manager
Description:
The Simple TCP/IP Services service terminated with the following error:
The requested service provider could not be loaded or initialized.
--------------------------
Event Type: Error
Event Source: Service Control Manager
Description:
The IPSEC Services service terminated with the following error:
The requested service provider could not be loaded or initialized.
----------------------------------
Event Type: Error
Event Source: Service Control Manager
Description:
The Task Scheduler service terminated with the following error:
Not enough resources are available to complete this operation.
-----------------------------------------------------
Event Type: Error
Event Source: Service Control Manager
Description:
The Background Intelligent Transfer Service service terminated with service-specific error 2147952506 (0x8007277A).
---------------------------------------
Event Type: Error
Event Source: DCOM
Description:
The server {4991D34B-80A1-4291-83B6-3328366B9097} did not register with DCOM within the required timeout.
----------------------------------------------
When I try to get on the Internet, sometimes the machine slows to a crawl and I find hundreds of the following errors in the event log.
Event Type: Error
Event Source: IPRIP
Description:
IPRIP was unable to create a socket for address 67.194.15.211. The data is the error code.
jwatt
4.4K Posts
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February 12th, 2004 16:00
The IP address listed in the last error message, 67.194.15.211, is assigned to an MCI/Worldcomm user in or near Binghamton, New York. Unless that's your IP address, it's evidence that your machine may be infested with spyware/malware, and may not have any antivirus protection, and may not be protected by a firewall.
Please review the information and advice in the first link below.
Jim
tfhanna
5 Posts
0
February 14th, 2004 00:00
Jim:
Thanks for your help. As you suggested, I downloaded Spybot. It found “Data source object exploit” in several keys in the registry. It reported that it changed the keys and fixed the registry. I rebooted the computer and tried the Internet. Unfortunately, it still had the same problem.
I use McAfee antivirus software and update it often. I did a full scan right after this problem occurred and it found nothing.
My computer does dial a number in Binghamton to connect.
Do you have any other suggestions? Thanks again.
tfhanna
jwatt
4.4K Posts
0
February 14th, 2004 04:00
(edit) Some of the problems listed may be resolved by use of a utility called WinsockFix. But I'd still suggest running HijackThis and getting the output analyzed first.
Jim
Message Edited by jimw on 02-13-2004 11:08 PM
tfhanna
5 Posts
0
February 16th, 2004 03:00
Jim:
My problem is solved! Thank you.
I did all the steps, except after posting the log file, I ran WinsockXPFix.exe. That fixed it.
I just checked the analysis results. They recommended having HijackThis fix one questionable line. I gave them an update on my situation to see if they still recommend the same action.
How can I prevent this from happening in the future? Thanks again.
tfhanna
jwatt
4.4K Posts
0
February 16th, 2004 16:00
SpyBot and the paid version of AdAware have some "lockdown" features that will help prevent problems like this. In addition to the "Network Safety" links below, PC Magazine just published a review of the most popular anti-spyware programs.
Personal firewalls like ZoneAlarm, keeping up with all critical Microsoft updates, and keeping your anti-virus software up to date are all important elements in a "defense in depth" against unwanted intruders from the Internet.
A good link offering practical advice is "So how did I get infected in the first place?"
Jim
Message Edited by jimw on 02-16-2004 10:54 AM