Internet OK but computer won't recognize it

Question

Dimension E510 is 6 weeks old, had cable company reinstall a new modem last night so internet works but computer won't recognize it. What is my next step to solve this problem?

Jplmj · Answer

Has the computer been reconfigured for the new modem? IE installing the new drivers?

doublep · Answer

The cable guy said I should look for a red or burgundy disk and reinstall whatever is on that disk from DELL, does that make any sense?

Jplmj · Answer

The set up disks do come in different colors, but you are looking for one that says drivers on it. You can also go to support.dell.com and download the drivers directly then install them on the other machine.

Joe L

jmwills · Answer

The cable modem shouold be recognized automatically without any driver assistance.  Try powering down both the modem and PC then power back up waiting 2-3 minutes for the PC after the modem has accquired its signal.

doublep · Answer

I finally got it to work, thank you for your suggestions, they were quite helpful.

Networking, Internet, & Bluetooth

Internet OK but computer won't recognize it

Was this post helpful?