Is there a Dell Modem Diagnostic Tool?

Question

Hi

I have a Dell Latitude D820, the modem wasn't working properly so I uninstalled it and now can't reinstall it. I have no idea if it's faulty.

Running XP, when I load the current drivers from Dell it doesn't install.

This is from the drivers I'm trying to install.

Title: Communications: Conexant D110,HDA,MDC,v.92,modem Driver
Version : A05
OEM name : Conexant
OEM Version: Drv7.38.0xp
Computers : DXC061, MXC051, MXG061, MXP061, MXC062; Inspiron: MXC061, 1501, MP061, MM061, ME051, B120; Latitude: 120L , D820, D520, D620, 131L, D420; Precision: M65, M90
OSes : Windows XP Home Edition,Windows XP Media Center Edition,Windows XP Professional
Languages : Brazilian Portuguese, Chinese-S, Chinese-T, English, French, German, Italian, Japanese, Korean, Polish, Russian, Swedish, Spanish
Created : Thursday, November 02, 2006

The install fails with this error

"Driver Installation Failed: Could not find the XXXX device for this driver."

I haven't edited the XXXX part, that's what it says.

When I Add new hardware and manually go to install a modem and browser for the driver, point it at where the INF file is for the correct drivers, and no modems appear in the list with which to install.

I don't have a COM3 just COM1

Are there any modem diagnostic tools I can use to see if the modem is actually ok.?

I've tried Hyperterminal but without a direct port to connect to I can't even get at the AT command set.

Thanks
Aaron

CoCoRoCo · Answer

did you check if the modem is still being detected by the system?     The only diagnostic tool for the modem is the modem helper and it usually comes with the resource CD

aarondwyer · Answer

Hi Thanks for responding. I'll check my resource CD. Also the OS WinXP is not detecting the modem. It doesn't put it on a port so I can't even do a direct connect with a terminal emulation program like hyper terminal. Thanks Aaron

CoCoRoCo · Answer

boot in to the bios(F2) and check the device info if its showing you your modem.   if its not showing, try to reseat it or replace it.

aarondwyer · Answer

Thanks, I hadn't tried that. I'll try that and respond with my results. In the mean time I have gone and purchased a PCMCIA modem card from eBay to use, which works fine and gets mapped onto COM3. Thanks Aaron

Gina Q · Answer

Yes, the modem diagnostic is called Modem Helper. If you have your driver and utility disk it is under applications. If you do not have that disk then you can download it from here and save it to a disk or memory key.

Modem Helper download - R96600<ADMIN NOTE: Broken link has been removed from this post by Dell>

Modem Helper Diagnostics Overview
How do I run the Dell Modem Helper utility on my computer in the Microsoft Windows XP operating system with Service Pack 2 installed?
Modem Helper Troubleshooting Wizard<ADMIN NOTE: Broken link has been removed from this post by Dell>

Networking, Internet, & Bluetooth

Is there a Dell Modem Diagnostic Tool?

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