Latitude E5430, Wireless doesn't work

Question

Hello,

My company updated a new Dell Latitude E5430 laptop for me in February 2014. Everything was fine untile in the middle of March 2014: the wireless doesn't work since then. Wireless light on the keyboard will be on for one minute then off. There is a yellow alarm on "Dell Wirelss 1504 802.11b/g/n (2.4Ghz)" in Device Manager:

I already restored the system to Feb.'s restore-point, and installed new drivers from Dell. But no one was working. I also went to BIOS check and found Wireless LAN is installed, but Wireless WAN is not installed. Is it a hardware malfunction or softare related?

PudgyOne · Answer

John_try,

What virus program and firewall are you using?

Make and model of your wireless router and the type of security you're using? What channel?

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

Rick

John_try · Answer

Thanks, Rick.

Virus program: Symantec Endpoint Protection, Firewall seems windows fire wall or Symantec Endpoint protection. not so sure because in Symantec, all items under firewall are greyed, and in windows control panel showing firewall is on.

wirelss router: Linksys WRH54G, Security mode: WEP, channel: 6

System info:

Host Name:

OS Name: Microsoft Windows 7 Enterprise

OS Version: 6.1.7601 Service Pack 1 Build 7601

OS Manufacturer: Microsoft Corporation

OS Configuration: Member Workstation

OS Build Type: Multiprocessor Free

Registered Owner:

Registered Organization:

Product ID:

Original Install Date: 1/23/2014, 7:45:28 AM

System Boot Time: 3/24/2014, 8:03:44 AM

System Manufacturer: Dell Inc.

System Model: Latitude E5430 non-vPro

System Type: X86-based PC

Processor(s): 1 Processor(s) Installed.

[01]: x64 Family 6 Model 58 Stepping 9 GenuineIntel ~2601 Mhz

BIOS Version: Dell Inc. A12, 8/7/2013

Windows Directory: C:\windows

System Directory: C:\windows\system32

Boot Device: \Device\HarddiskVolume2

System Locale:

Input Locale: en-us;English (United States)

Time Zone: (UTC-05:00) Eastern Time (US & Canada)

Total Physical Memory: 3,483 MB

Available Physical Memory: 1,747 MB

Virtual Memory: Max Size: 6,964 MB

Virtual Memory: Available: 5,192 MB

Virtual Memory: In Use: 1,772 MB

Page File Location(s): C:\pagefile.sys

Domain:

Logon Server: \\BODC01

Hotfix(s): 157 Hotfix(s) Installed.

[01]: KB2764913

[02]: KB2764916

[03]: KB2718695

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Network Card(s): 3 NIC(s) Installed.

[01]: Bluetooth Device (Personal Area Network)

Connection Name: Bluetooth Network Connection

Status: Media disconnected

[02]: Broadcom NetXtreme 57xx Gigabit Controller

Connection Name: Local Area Connection

DHCP Enabled: Yes

DHCP Server: 10.156.9.151

IP address(es)

[01]: 10.156.9.83

[02]: fe80::ec6a:1fcd:d7cc:6b89

[03]: Cisco Systems VPN Adapter

Connection Name: Local Area Connection 2

Status: Hardware not present

PudgyOne · Answer

John_try,

Did you install the operating system new on 1/23/2014 or was the system new? If you installed the operating system, did you install the drivers in the correct order? How to Download and Install Drivers in the Correct Order

Install in this exact order...

Dell Feature Enhancement Pack Application

Intel Chipset Driver

Intel(R) Management Engine Components Installer

O2Micro Memory Card Reader Driver

Intel USB 3.0 eXtensible Host Controller Driver

ST Microelectronics Free Fall Data Protection Driver

Then download and install...

Intel 825xx 10/100/1000 Ethernet Controller Driver

Dell Wireless 1504/1540 Half Mini Card Driver

I cannot find Dell Control Point for your system. See if it's already installed.

Places to look to see if your Connection is enabled

Rick

John_try · Answer

Thank you very much for your reply, Rick.

I got this laptop from my company in the end of February, and everything was installed at that time. Wireless was working fine.

I am not sure whether our IT guys installed drivers in a correct order or not, but I guess yes because everything was fine as I said. Can I re-install them now?

I couldn't find Dell Control Point in my system either. Can I install it now and where is the software?

I reviewed "Connection is enabled" and found there is no "Radio control options" under "windows mobility centre", neither "Customized by Dell Inc."

tyemah · Answer

Please how do I install blue tooth to my Dell latitude e5430 and my wireless network is giving me problems...I can connect to the Internet on my Dell with mobile hotspot,am also seeing available networks wen I turn on my wifi but it just doesn't connect.....y? can u help me pls.Thanks

Networking, Internet, & Bluetooth

Latitude E5430, Wireless doesn't work

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